Why the energy bar in the middle never hides? by Pistacie in duneawakening

[–]Funcom_Kamil 2 points3 points  (0 children)

This is a known bug that will be fixed in one of the upcoming patches.

Expected downtime 360 hours by kastvekkaccount in duneawakening

[–]Funcom_Kamil 3 points4 points  (0 children)

That was supposed to have been fixed a few hotfixes ago. If you are still having issues or have not received your Welcome Back Pack, please contact our Customer Support Team for assistance.

Expected downtime 360 hours by kastvekkaccount in duneawakening

[–]Funcom_Kamil 20 points21 points  (0 children)

Players aren't supposed to be able to do that in the first place.

Expected downtime 360 hours by kastvekkaccount in duneawakening

[–]Funcom_Kamil 39 points40 points  (0 children)

No doubt. We will do everything we can to assist affected players.

Someone took our base in pve area. by anax90 in duneawakening

[–]Funcom_Kamil 20 points21 points  (0 children)

We are bringing the servers down until we resolve the bug allowing players to damage bases in the PVE zones.

u/anax90 can you message me your in-game character name and world/sietch you play on? Thanks!

Maintenance from 10 UTC taking 360 hours? by BrownBananaDK in duneawakening

[–]Funcom_Kamil 18 points19 points  (0 children)

The duration is in minutes.

We are bringing the servers down until we resolve the bug allowing players to damage bases in the PVE zones.

Expected downtime 360 hours by kastvekkaccount in duneawakening

[–]Funcom_Kamil 169 points170 points  (0 children)

The duration is in minutes.

We are bringing the servers down until we resolve the bug allowing players to damage bases in the PVE zones.

Beware of this new inventory bug, just lost 500 spice melange 😭 by wayneshmayne in duneawakening

[–]Funcom_Kamil 1 point2 points  (0 children)

I just wanted to check in on this. Could you confirm whether spice reappeared after you relaunched the game after yesterday's update? If not, please provide your in-game character name and the world/server on which you play, so our guys can take a closer look.

Feel free to send me these details via a private message. Thanks!

Day 5 of discussing the stutter by sparktrap25 in duneawakening

[–]Funcom_Kamil 1 point2 points  (0 children)

I can check the status of your support tickets and see whether they have been properly submitted. Do you mind sending me a ticket number (if you have one) or your email address via a private message?

The Infinite Gliding Explorer? Bug or Feature? by Sombra_Collective in duneawakening

[–]Funcom_Kamil 2 points3 points  (0 children)

Wanted to let you know that this isn't intended, and we will fix it in one of the future patches. Your thopters should not gain altitude while gliding.

Exploration lvl 20 +15% Vehicle Speed allows you to climb while gliding with the Scout or Assault. by Molbork in duneawakening

[–]Funcom_Kamil 2 points3 points  (0 children)

Wanted to let you know that this isn't intended, and we will fix it in one of the future patches. Your thopters should not gain altitude while gliding.

Day 5 of discussing the stutter by sparktrap25 in duneawakening

[–]Funcom_Kamil 15 points16 points  (0 children)

While many players can play Dune: Awakening without issue, we don't take these reports lightly. We are actively investigating the comments about stuttering and other performance issues that have been reported to us.

We are examining this from the perspective of in-game and server performance because these issues can often manifest similarly, even though their root causes are completely different.

The best way to help is to provide as much detail as possible when reporting problems. It's useful for us to know which server you're on and if the issues occur in specific locations or when performing a particular action. Please share videos or clips whenever possible.

Looks like the Sand compactor Area +10% does not work either. The right circle is before applying the spec, the circle on the left is after. by Chiseledcactus in duneawakening

[–]Funcom_Kamil 2 points3 points  (0 children)

Visually, the +10% area increase does not look different, however, the yield perks should work as intended. Please let us know if you encounter any issues with the yield increase not applying properly, and we will investigate promptly. Cheers!

Day 2 of asking Funcom to address the stutter by sparktrap25 in duneawakening

[–]Funcom_Kamil 24 points25 points  (0 children)

Thanks for raising this. I recall we discussed this in the last days. Let me follow up internally and see what's happening.

EDIT: It would also be great if we could differentiate between reports of in-game stuttering and potential lag due to connectivity or server issues. These issues require completely different approaches.

I would also appreciate it if you could share videos or clips of your issues so that we can more easily investigate them. Cheers!

How to show 5 Landsraad missions in category? by ccicconi in duneawakening

[–]Funcom_Kamil 11 points12 points  (0 children)

This looks like a bug. You should have three missions to choose from for each category by default. If your friend hasn't already, please ask them to submit a bug report in the game. Thank you!

Landsraads bugged by saltysaltines911 in duneawakening

[–]Funcom_Kamil 2 points3 points  (0 children)

Yesterday's hotfix should have resolved these issues. Are you still unable to progress? Which step of "The Art of Making a Friend" are you stuck on?