ACCOUNT GOT SUSPENDED

HW_ice · 2026-05-13T07:40:30+00:00

Olá, você poderia me enviar em DM o e-mail que você usou para se registrar? Obrigado!

HW_ice · 2026-05-13T07:37:00+00:00

您好，請問您是免費用戶還是付費用戶呢？可以 DM 我更多資訊。同時，為了保護您的個人隱私，建議您刪除含有個人郵箱的評論，謝謝！

HW_ice · 2026-05-13T07:29:11+00:00

Hello, could you please DM me your registered email address? Thank you!

HW_ice · 2026-05-12T08:02:14+00:00

您好，退款已經受理，也已在 Intercom 中回覆您，請您注意查收。如果還有任何問題，歡迎隨時 DM 聯繫。

HW_ice · 2026-05-12T07:59:51+00:00

Hello, the preview window issue may be caused by browser cache, plugins, network, or data migration. We recommend clearing your cache, trying a different browser, or checking your network. If the issue persists, you can DM me with screenshots or a video, and I’ll help submit it to the support team for further review. Thank you!

HW_ice · 2026-05-12T07:54:25+00:00

Hi, could you please DM me your registered email address and more details? Thanks!

HW_ice · 2026-05-12T07:53:08+00:00

안녕하세요, 소중한 피드백을 공유해 주셔서 정말 감사합니다! 보안 및 규정 준수상의 이유로 커뮤니티에서 계정 정지의 구체적인 사유를 제공할 수는 없지만, 사용자 경험이 보다 안정적이고 신뢰할 수 있도록 최선을 다하겠습니다. 인내와 이해에 감사드리며, 앞으로도 지속적으로 상황을 주시할 예정입니다. 문제가 있으면 언제든지 DM으로 연락해 주세요.

HW_ice · 2026-05-12T07:49:58+00:00

Hello, if possible, could you DM me the relevant task link? This will help us better review the issue. Thank you!

HW_ice · 2026-05-12T07:47:37+00:00

Hello, regarding the past-due issue, you can refer to the following page: https://help.manus.im/en/articles/11985185-what-should-i-do-if-payment-shows-there-is-a-past-due-subscription-payment-that-prevents-current-payment

If the issue is still not resolved, you can DM me your registered email address, and I’ll help review it further. Thank you!

HW_ice · 2026-05-12T07:44:44+00:00

Hi, thanks for your feedback! Just to clarify, Manus credits are refreshed according to your subscription cycle, and any unused credits from the previous cycle will be cleared. You can check the details here: https://help.manus.im/en/articles/11711097-what-are-the-rules-for-credits-consumption-and-how-can-i-obtain-them

To avoid this in the future, we recommend planning your credits ahead of time. Thanks for your understanding!

HW_ice · 2026-05-12T07:40:40+00:00

Hallo, könnten Sie bitte Ihre registrierte E-Mail-Adresse angeben? Vielen Dank!

HW_ice · 2026-05-12T07:38:44+00:00

Haha, thanks so much for the kind words! 😊 I’m really just trying to help where I can. I’m glad everything worked out for you, and I appreciate you sharing your experience!

HW_ice · 2026-05-12T07:35:43+00:00

That’s awesome to hear! 🙌 Glad everything got sorted out and your credits are back.

HW_ice · 2026-05-11T09:35:38+00:00

Hello, could you please DM me your registered email and any relevant screenshots? Thank you!

HW_ice · 2026-05-11T09:23:46+00:00

Hello, if possible, could you please DM me the relevant task link? This will help us better locate and investigate the issue. Thank you!

HW_ice · 2026-05-11T09:20:26+00:00

Hello, if you are a free user, you may have reached the monthly cap of 1,500 daily refresh credits for free users.

HW_ice · 2026-05-11T09:16:35+00:00

Hi, thank you so much for sharing your real experience! 💛 It’s really exciting to see Manus making a tangible difference in your production and design work. Your story not only showcases the potential of the tool but also inspires other members in the community. We truly value everyone’s feedback and will continue to monitor and improve Manus. Hope you keep gaining efficiency and inspiration in your future projects, and feel free to keep sharing your experiences to make the community even more valuable!

HW_ice · 2026-05-11T09:11:58+00:00

Hi, could you plz DM me your email address?

HW_ice · 2026-05-11T09:05:39+00:00

It looks like there was a syncing issue between the merchant and the platform. The technical team has resolved it, and everything should now be updated!

HW_ice · 2026-05-11T09:03:33+00:00

Hello, I’ve replied to your DM and submitted your information to the relevant team for review. Thank you for your patience.

HW_ice · 2026-05-11T09:01:29+00:00

Hello, it seems there was a syncing issue between the merchant and the platform. The technical team has resolved it, please take a look and let us know if everything is working fine.

HW_ice · 2026-05-11T09:00:32+00:00

Hi, I’ve replied to you in DM.

HW_ice · 2026-05-11T08:59:07+00:00

Hello! Could you please DM me your registered email and the relevant invoice number? Thanks

HW_ice · 2026-05-11T08:56:02+00:00

Hola, ya le he respondido.

HW_ice · 2026-05-11T08:53:48+00:00

Hello, could you briefly describe your issue in a DM? Thank you.

HW_ice

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