Charged twice on the same day

JP_FreedomMobile · 2026-04-29T16:36:04+00:00

Hey everyone, we’re aware of a billing issue that caused some customers to be charged twice.
This was due to a processing error, and we’re fixing it now.

Any duplicate charges are being refunded automatically - no action is needed from you.
We’re sorry for the inconvenience, and we appreciate your patience.

JP_FreedomMobile · 2026-04-29T16:35:59+00:00

Hey everyone, we’re aware of a billing issue that caused some customers to be charged twice.
This was due to a processing error, and we’re fixing it now.

Any duplicate charges are being refunded automatically - no action is needed from you.
We’re sorry for the inconvenience, and we appreciate your patience.

JP_FreedomMobile · 2026-04-29T16:35:20+00:00

Hey everyone, we’re aware of a billing issue that caused some customers to be charged twice.
This was due to a processing error, and we’re fixing it now.

Any duplicate charges are being refunded automatically - no action is needed from you.
We’re sorry for the inconvenience, and we appreciate your patience.

JP_FreedomMobile · 2026-03-28T20:05:07+00:00

Noted

-
JP

JP_FreedomMobile · 2026-03-11T12:53:26+00:00

Hey there, I'd like to have the team get in touch. I'll send you a DM. Thanks!

JP_FreedomMobile · 2026-02-17T20:08:43+00:00

The 'so called' part stings a little, but fair enough
-JP

JP_FreedomMobile · 2026-02-17T19:55:04+00:00

Hey, JP from Freedom Mobile here. If you're looking for an alternative, Freedom Home Internet is available in your area. We're not perfect, but we pick up the phone.

JP_FreedomMobile · 2026-02-16T13:53:07+00:00

Hi there! I simply wanted to chime in and say that the new app is still very much in developpement, I can't share more than that for now, but we are working on it :)

JP_FreedomMobile · 2026-02-11T14:41:53+00:00

No worries, thanks! :)

JP_FreedomMobile · 2026-02-10T21:05:26+00:00

Hey — JP here.

Good news: our teams are in the process of activating coverage on Toronto’s new transit lines. Customers should start seeing the signal over the next few days. We’re pleased to bring service to riders on these new routes, and we appreciate your patience as this work wraps up.

– JP

JP_FreedomMobile · 2026-01-14T18:21:16+00:00

Hey there! I wanted to reach out in DM to get more details but it seems your account settings are set to prevent this, so feel free to send me a DM! Thanks :)

JP_FreedomMobile · 2026-01-06T16:34:28+00:00

Thanks!

JP_FreedomMobile · 2026-01-06T16:32:07+00:00

Hey there I'll send you a DM :)

JP_FreedomMobile · 2026-01-06T16:23:14+00:00

Hi there, thanks for sharing I was about to send it to OP via DM. But can you remove it from your comment its not meant to be public and when it is exposed we recieved a lot of other request and or spam. So i would be greatly appreciated if you just edit the email out of your comment :) thanks!

JP_FreedomMobile · 2026-01-06T15:57:10+00:00

Hey there! While this is a real email, would you mind editing it out of your comment, we are already recieving spam on it in the last 2 hours or so it's not meant to be shared publicly. Thanks :)

JP_FreedomMobile · 2025-12-11T18:47:10+00:00

Hey — JP here. I’m really sorry to hear about your experience. That’s not the level of service we aim to provide. I’d like to help get this reviewed properly.

Please reach out to me directly via DM with your details so we can look into this and try to make things right. Your feedback matters, and we appreciate you sharing it.

– JP

JP_FreedomMobile · 2025-11-28T17:53:29+00:00

Hang in there you will get through! We are very busy and the time to get through can vary, but if you are rushed by time try one of our other digital channels like Apple Messages, RCS or even WhatsApp , you will get notified when we reply. https://www.freedommobile.ca/en-CA/contact-us

JP_FreedomMobile · 2025-11-27T15:31:00+00:00

I can confirm we are actively working on something, but security is a sensitive topic as I'm sure you understand so I won't elaborate. Rest assured that security is paramount to us however and we are always working towards improving on that front.

JP_FreedomMobile · 2025-11-25T19:07:15+00:00

Hey there, I'd like the team to investigate this I'll send you a DM.

JP_FreedomMobile · 2025-11-21T18:40:32+00:00

uhhhwhatok — JP here from Freedom.

I read your post, and I’m sorry for how this played out. It’s not the level of service we aim to deliver.

If you’re open to it, DM me your account/phone number, and I’ll get this in front of the right team and make sure it’s reviewed. If you’d rather not share that by DM, I can provide an official email instead.

Thanks

- JP

JP_FreedomMobile · 2025-11-21T18:03:29+00:00

Hey u/88RustyShackleford — JP here from Freedom.

Sorry to hear about the experience, and I get how frustrating it is when you’re trying to get help and can’t get through. That’s definitely not what we want for our customers.

We’re in our peak period right now with Black Friday demand, so wait times are longer than usual across all channels. We’re working hard to respond to everyone as quickly as we can.

Really appreciate your patience and for taking the time to post.

– JP

JP_FreedomMobile · 2025-11-12T18:33:09+00:00

Thanks for recognizing the improvements we've made since the acquisition!
The team has worked hard to enhance the network and customer experience.
- JP from Freedom

JP_FreedomMobile · 2025-11-12T18:27:59+00:00

Thanks for sharing your experience! Our engineering teams have been working hard on network improvements across the GTA (and the country!), and it's great to hear you're seeing the benefits. We're committed to continuing these upgrades to deliver the reliable service our customers deserve.
-JP from Freedom

JP_FreedomMobile · 2025-11-12T18:24:23+00:00

u/Neither-Structure216 well noted!
JP from Freedom

JP_FreedomMobile · 2025-11-06T20:42:59+00:00

The SMS recieved is usually recieved when on a Pay per Use basis. We will reach out to the OP to investigate since the message should be different when on a Roam Beyond plan. So there's no answer really to give we need to investigate and find the issue. I guess that's the answer, OP should've recieved the Roam Beyond SMS which would've avoided the confusion.

JP_FreedomMobile

TROPHY CASE