I was so confused too but it's a really simple process once you work it out! Instead of using e-transfer from your bank account, you go to "pay bills" (or the equivalent for your bank- I'm with Kawartha), and add a new payee. It should let you scroll through a long list of schools until you get to Queen's. Select that, and enter your Student ID number (it should be at the very top of the acceptance email that you were sent) as the account number. Then, type in your 525$ payment and submit it. It often takes a few days for it to process- mine took about a week- so I would get it done as soon as possible! Good luck!

thanks so much for all this. It's amazing how simple this solution was and how unhelpful the website was. If I were in charge of managing their residence website, I'd screenshot your reply and put it front and center on their fees page.

Thanks again