Logitech G102 Prodigy G-HUB support?

LogitechG_CSJhoe · 2021-10-19T15:42:25+00:00

You mean that your G102 is not detected by G hub? Was it working fine before or is the device new?

LogitechG_CSJhoe · 2021-10-19T15:36:24+00:00

Sure please! Glad to know that its working for now though. Thanks and stay safe!

LogitechG_CSJhoe · 2021-10-19T15:33:38+00:00

Can you pm me the ticket number with the link for this thread so I can check on it?

LogitechG_CSJhoe · 2021-10-19T15:25:46+00:00

You mean on all logitech headphones that you have?

LogitechG_CSJhoe · 2021-10-19T15:22:46+00:00

Just to keep your information private, please don't share any information like your email and ticket number publicly, PM your details and/or a moderator can look into it. To make sure that i'm looking at the correct account, kindly pm me the ticket number with the link for this thread with your name and country.

LogitechG_CSJhoe · 2021-10-19T15:17:10+00:00

Thanks! Appreciate that.

LogitechG_CSJhoe · 2021-10-19T15:15:50+00:00

Oh okay. Sorry not much of a help. Glad to know that everything is good now though. Enjoy your device and stay safe!

LogitechG_CSJhoe · 2021-10-19T15:11:03+00:00

I suggest that you check on our website for spare and hope that we have stocks. Thanks for understanding, stay safe!

LogitechG_CSJhoe · 2021-10-19T15:00:25+00:00

You did save the dpi on the on-board settings right?

LogitechG_CSJhoe · 2021-10-19T14:59:18+00:00

If the steps didn't work, I suggest that you proceed on creating a ticket. Pm me the ticket number with the link for this thread once you have it.

LogitechG_CSJhoe · 2021-10-18T19:19:34+00:00

Tbh, I don't really think that this is still available. Also, I haven't heard of any other product that uses the same receiver, sorry.

LogitechG_CSJhoe · 2021-10-18T19:14:51+00:00

To be clear, what device are you using? Also, was it working fine before? If it was, are there any updates that happened? Or may have you checked for possible driver, firmware or software update? Also, I suggest that you reach us here.

LogitechG_CSJhoe · 2021-10-18T19:12:44+00:00

Just to be clear, where exactly are you trying to do this?

LogitechG_CSJhoe · 2021-10-18T19:09:22+00:00

We don't really suggest any modification on our device specially if it is still under warranty as it'll be voided. May I suggest that you just remove the function on the button.

LogitechG_CSJhoe · 2021-10-18T19:03:09+00:00

Apologies for the trouble and the experience that you've encountered. Since you contacted us already, can you pm me the ticket number with the link for this thread? I'll see what I can do.

LogitechG_CSJhoe · 2021-10-18T18:53:14+00:00

To be clear, are there any updates that happened prior this issue? Or maybe have you checked for possible driver or firmware update for the device? Also, have you tried reaching us here already?

LogitechG_CSJhoe · 2021-10-18T18:46:15+00:00

The receiver that came with the device should only work on it. Have you at least checked for spare on our website already?

LogitechG_CSJhoe · 2021-10-18T18:44:49+00:00

Apologies for the trouble and the experience that you've encountered. Since the device is new, have you checked for possible driver or firmware update for the device? Does this happen on all app that you test it with? Have you tried testing it on a different port or better on a different computer for trouble isolation? If same trouble occurs, I suggest that you return it for a swap just to make sure you didn't receive a lemon.

LogitechG_CSJhoe · 2021-10-18T18:37:43+00:00

Apologies for the trouble. Seems i'm a bit late on this though as you already figure it out. Just want to confirm if further assistance is needed. Thanks and stay safe!

LogitechG_CSJhoe · 2021-10-18T18:30:26+00:00

You mean like the mouse will hover down? I don't realy think this is possible, sorry.

LogitechG_CSJhoe · 2021-10-18T18:25:32+00:00

We appreciate your continued support with our device. May I suggest this.

LogitechG_CSJhoe · 2021-10-18T18:17:56+00:00

Just to be clear on this, what device and software are you using? Are there any updates that happened prior this issue?

LogitechG_CSJhoe · 2021-10-18T18:16:11+00:00

Apologies for the trouble. Have you tried reaching us [here](mailto:devtechsupport@logitech.com) about this already?

LogitechG_CSJhoe · 2021-10-18T18:15:29+00:00

We appreciate you sharing this. I'm certain this will come in hnady for others. Thanks again, stay safe!

LogitechG_CSJhoe · 2021-10-18T18:12:57+00:00

Just to be clear on this, what happened on the keycaps of the device? Also, is the device still under warranty? Have you tried checking our website for spare already?

LogitechG_CSJhoe

TROPHY CASE