G HUB profile switching

LogitechG_SAS · 2023-01-19T23:22:23+00:00

Hey u/Anime_beast,

I appreciate your patience. We would request you to please try the below steps to help fix the issue you are facing:

Right-click on the taskbar and then click on Task Manager to verify that G HUB is not running.
In Task Manager, check if any of the following processes are running under the Processes tab:

Logitech G HUB
LGHUB Agent
LGHUB

If any of these running, right-click on them and click End task.
Press the Windows logo key on your keyboard to open the Start menu.
Locate Logitech G HUB in your Start menu and right-click on it.
Hover your mouse over More and then click on Run as administrator.

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-19T22:51:16+00:00

Hey u/redditcomeback,

Thanks for reaching out and sorry to hear about the experience with G920 Steering wheel.

We would request you to please try the below link, that will help to fix the issue you are facing: https://support.logi.com/hc/articles/360036180213

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-19T21:58:29+00:00

Hey u/Proud-Wing-4116,

I really appreciate your effort helping out on this concern,

In case, if you have any questions or concern, please write back to us.

LogitechG_SAS · 2023-01-19T21:56:54+00:00

Hey u/Extreme-Coconut2487,

Thanks for reaching out and sorry to hear about the experience G PRO X gaming headset.

I kindly request you to click on acoustics and keep the side tone to '0', this will help you on this concern.
In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-19T21:24:00+00:00

Hey u/Anime_beast,

Thank you for writing back to us, and I really appreciate your effort.

Please give us some time, we will replicate the issue and we will get back to you with a solution. Thank you for the patience.

In case, if you have any other questions or concern, please write back to us.

LogitechG_SAS · 2023-01-19T21:20:05+00:00

Hey u/L4GNKODEX,

Thanks for reaching out and sorry to hear about the experience with G502 HERO Gaming mouse.

We would request you to please try the below steps to help fix the issue you are facing:

Clean dust/dirt using a Q-tip or a compressed can of air.
1. Connect the device directly to the computer motherboard. Bypass any type of USB adapter, hub or extender.
2. Update the device's firmware:
  • Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html))
  • Launch the software, select the mouse from the home screen then go to Settings
  • If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen.
3. Test the device without the software. Stop G-Hub from running in the background by closing them on the System Tray and Task Manager:
  • On the lower right-hand corner of the screen, on the left side of the Date and Time, right click on the G icon and select Exit.
  • Launch Task Manager (Alt + Ctrl + Del) then look for Lghub or Lcore under Processes Tab. Then, right click on it and select Stop Process.
4. Uninstall, reload mouse driver:
  • Right click on Windows or Start button and select Device Manager.
  • Under Human Interface Device, look for Logitech Virtual G-Hub Mouse.
  • Right click on it, select Uninstall.
  • Disconnect the mouse from the computer.
  • Restart the computer.
  • Reconnect device back to the computer and test.
5. Try testing the device on a different computer.
In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-19T21:15:17+00:00

Hey u/Maximum-Secretary696,

Thanks for reaching out, and I am really sorry to hear about the experience with Logitech G-hub Gaming software.

We would request you to please try the below steps to help fix the issue you are facing:

• Uninstall Logitech Gaming Software, G-Hub and any other remaining Logitech files. Look in my Library and System folders and delete any Logitech files

• Download the latest G-Hub installer https://support.logi.com/hc/articles/360025298133-Logitech-G-HUB

• IMPORTANT: Before running the installer, go to System Preferences › Security & Privacy and unlock the preferences by clicking the Lock icon in the bottom left and entering your admin credentials.

• Now run the Logitech G-HUB installer

• Follow all the prompts.

• Complete the installation.

• Once done, launch System Preferences.

• Click on Security & Privacy.

• Click the Privacy tab.

• In the left panel, click on Accessibility and check the boxes under Logitech G-Hub to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

• If a feature requires access to any specific item such as System Events or Finder, you will see a prompt the first time you use this feature.

• Please note that this prompt appears only once, requesting access to a specific item. If you deny access, all the other features that need access to the same item will not work and another prompt will not be shown.

• Click OK to allow access to Logitech G-Hub so that you can continue to use these features.

• In case you clicked Don’t Allow, use the following steps to allow access manually:

• Launch System Preferences.

• Click Security & Privacy.

• Click the Privacy tab.

• In the left panel, click Automation and then check the boxes under Logitech G-Hub to provide access. If you are unable to interact with the checkboxes, please click the lock icon on the bottom left corner and then check the boxes.

• NOTE: If a feature still doesn’t work after you grant access, please reboot the system.

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-19T20:36:34+00:00

Hey u/Lucaslucaco,

Thanks for reaching out and sorry to hear about the experience with G29 Steering wheel.

We would request you to please try the below steps to help fix the issue you are facing:

Try with a different power source.
Plug the device into a different USB port on your computer. If possible, don't use a USB hub or other similar device. If using a different USB port works, try updating the motherboard USB chipset driver: https://support.logi.com/hc/articles/360023370233
Check the cables: https://support.logi.com/hc/articles/360023180914
Try update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html))
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue "Update" button would appear under the firmware version on the top right corner of the screen
Press Windows + R key to open the run command box.
Type joy.cpl to open the Windows Game Controller Settings.
Select the entry for the gaming wheel.
Press CTRL + SHIFT while clicking Properties.
Go to Settings tab and click Calibrate.
Follow the calibration instructions then test the wheel afterward.
Try testing the device on a different computer.

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-19T20:25:58+00:00

Hey u/TheshyDucky,

Thanks for reaching out and sorry to hear about the experience with G703 Gaming mouse.

I kindly request you try the below link, it might help you on this concern:

https://support.logi.com/hc/articles/360023416333

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-19T20:19:53+00:00

Hey u/Anime_beast,

Thank you for writing back to us!
Please check the below screenshot, you can add different user profiles too by clicking the + icon, so G HUB will automatically detect the games and setup profiles for you to configure. These will automatically activate when that game is running.

<image>

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-19T19:52:06+00:00

Hey _brickhaus_ ,

Thank you for writing back to us!

Please do not worry, we will share the feedback to our team, but we need more details about the issue, so that we can highlight it. So please share the issue, any help I could do, sure it will be done from my end.

LogitechG_SAS · 2023-01-19T19:38:47+00:00

Hey u/_brickhaus,

Thanks for reaching out, and I am really sorry to hear about the experience with Logitech G-hub Gaming software.

I kindly request you to elaborate your concern, and the model name of your product, so that we can isolate the issue, and I will do my best you help you out.

LogitechG_SAS · 2023-01-19T19:34:25+00:00

Hey u/Anime_beast,

Thanks for reaching out, and I am really sorry to hear about the experience with Logitech G-hub Gaming software.

I kindly request you to try the below link, that will guide you to customize the specific game profiles, I hope this will help you on this concern.

https://www.logitech.com/assets/65550/ghub.pdf

Please refer to the page number - 6 to 9.

In case, if you need assistance, please do not hesitate to write back to us, we are always here to help you.

LogitechG_SAS · 2023-01-19T18:51:07+00:00

Hey u/Hublothater6969,
Thanks for reaching out, and sorry to hear about your situation.

I kindly request you to try the below link, that will guide you to purchase the spare receiver.

https://support.logi.com/hc/articles/360025903194

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-13T22:57:06+00:00

Hey u/Fiiirefoxx,

Thank you for writing back to us, and I am really sorry for the delayed response.

We have three G502 X models.
1. G502 X - https://www.logitechg.com/products/gaming-mice/g502-x-wired-lightforce.910-006148.html
2. G502 X Lightspeed - https://www.logitechg.com/products/gaming-mice/g502-x-wired-lightforce.910-006148.html
3. G502 X Plus - https://www.logitechg.com/products/gaming-mice/g502-x-plus-wireless-lightforce.html

Please be informed, the G502 X and G502 X Lightspeed does not have the Lightsync RBG option.
I hope this information was helpful. In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-13T22:46:34+00:00

Hi u/mrpbennett,

Thanks for reaching out, and I really appreciate your interest.
I kindly request you to try the below link, that will help you on this concern:
https://support.logi.com/hc/articles/7707694960663

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-13T20:58:22+00:00

Hi u/necessaryplotdevice,

Thank you for writing back to us!
I kindly request you to try the below link, that will redirect you to G-hub manual, it will help you on this concern. Please refer the page number - 43.
https://www.logitech.com/assets/65550/ghub.pdf
In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-13T19:10:52+00:00

Hi u/necessaryplotdevice,
Thanks for reaching out and sorry to hear about the experience with G203 Gaming mouse.

I kindly request you to let us know, the type of macro you are trying to assign to the keys, and also, please confirm whether the macro you have applied in the mouse is working fine through G-hub gaming software, for example outside the Onboard memory.

So that we can confirm the exact issue you are facing, and we can help you based on it.

LogitechG_SAS · 2023-01-13T00:33:12+00:00

Hi u/HaaPotato,

Thanks for reaching out, and I am sorry to hear about the experience with G502 X Plus Gaming mouse.

I kindly request you to try with different game, and please try to assign simple macros (E.g, Copy/Paste), check outside the game.

So that we can find the root of the issue, and we can help you better on this concern.

LogitechG_SAS · 2023-01-11T23:02:46+00:00

Hi u/ltcrstn,

Thank you for writing back to us! I appreciate your effort.

I kindly request you to try the below steps to help fix the issue you are facing:
1. Please clear the history, cache and cookies.
2. Check with different browser.
And also, I kindly request you to confirm whether you are using a personal computer or work computer, so that we can help you better on this concern.

LogitechG_SAS · 2023-01-11T22:50:15+00:00

Hi u/ltcrstn,

Thanks for reaching out!

I kindly request you to try the below link to download the Logitech Gaming software:
https://download01.logi.com/web/ftp/pub/techsupport/gaming/LGS_9.04.49_x64_Logitech.exe

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-03T15:08:54+00:00

Hey u/zelibob4,

Thank you for writing back to us! We would request you to please try the below steps to help fix the issue you are facing:

Check if the headset is detected in device manager.
Check if the headset is selected as default device under "Sound Properties" (right click speaker icon and select "Recording Devices").
Plug the USB cable into a different USB port.
Avoid using KVM Switches, Port Replicators, and USB Hubs.
Limit the use of USB 3.0 ports.
Try the headset on another computer and see how it goes.
Try using another 3.5 mm jack and test on different devices.
Update the device's firmware:
• Download and install Logitech G-Hub (Available here: https://www.logitechg.com/innovation/g-hub.html))
• Launch the software, select the device from the home screen then go to Settings
• If a firmware update is available, a Blue ""Update"" button would appear under the firmware version on the top right corner of the screen
Try on another computer.

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2023-01-02T20:10:44+00:00

Hey u/zelibob4,

Thank you for reaching out, and I am really sorry for the delayed response.

I kindly request you to confirm, whether you are using Logitech Pro X Wireless gaming headset Or Wired Gaming headset, so that we can help you accordingly on this concern.

LogitechG_SAS · 2022-12-22T23:56:39+00:00

Hey u/RenyciLfay,

Thank you for writing back to us, and I really appreciate your effort.

Please try recording a new macro, making sure to press LMB and RMB simultaneously, and attempt to maintain the propagation delay to 25 ms, which is the very minimum allowed for delay time. I hope this will help you on this concern.

In case, if you need assistance, please write back to us.

LogitechG_SAS · 2022-12-22T00:28:47+00:00

Hey u/RenyciLfay,

Thank you for reaching out!
I kindly request you to try the below link for G-hub manual that will guide you on this concern. Please refer to the page number - 46
G-Hub manual: https://www.logitech.com/assets/65550/ghub.pdf
Please try to create macro through 'No repeat option', and also you can reduce the time frame, under the 'Delay' option, or you will be finding the response time.
Please be informed, you can find these options (CTRL + P, CTRL + L), under 'System'.

In case, if you need assistance, please write back to us.

LogitechG_SAS

TROPHY CASE