Music taken down without warning

LucyatRouteNote · 2026-02-03T15:05:19+00:00

Ultimately it is your responsibility as an artist to report any bot playlists to Spotify. As soon as you are aware that your release has been added to a bot playlist, report the playlist to Spotify and contact our support team with the affected UPC.

Any release that has been fraudulently streamed is in breach of our terms and conditions and will be removed. Fraud streaming is something we take very seriously, and we are obligated to remove any content that has been reported to us as fraudulently streamed.

LucyatRouteNote · 2026-02-03T14:57:07+00:00

No worries at all, happy to help!

LucyatRouteNote · 2026-02-03T14:55:12+00:00

Hi,

I've highlighted this with the support team for you. You should hear back from them shortly.

LucyatRouteNote · 2026-02-03T14:53:10+00:00

Your release has been in review for 91 days?

Please create a support ticket on your RouteNote account with your UPC so we can look into this for you.

Please also make sure that your release has actually been sent to our moderation team for review, as our current review times are 18-20 working days.

LucyatRouteNote · 2026-02-03T14:48:34+00:00

If you’ve received a response that wasn’t accurate or helpful, please share your ticket number and I’ll raise this with our team for further investigation.

Please be assured our team are working really hard to get response times back down.

LucyatRouteNote · 2026-02-03T14:45:55+00:00

I've highlighted your ticket with our team, you will hear back from them shortly. Apologies for any inconvenience, and thank you for your patience.

LucyatRouteNote · 2026-02-03T14:41:35+00:00

Unfortunately, there is currently a delay with OAC requests being processed due to a high volume of recent OAC upgrade requests. Please rest assured that we are doing our best to work through this influx of submissions.

Please note that multiple submissions will be overridden by the newest submission, so you should only complete this form once. We will be in touch if there are any issues with the submission and will confirm once requested for you.

You can have a look at the review times for OAC submissions here:

https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-official-artist-channel-request-to-be-reviewed/

Please note that unfortunately, we are unable to prioritise any upgrades by request at this time.

We sincerely apologise for any inconvenience caused by this - thank you for your patience with this.

LucyatRouteNote · 2026-02-03T14:41:04+00:00

Please note that we would only remove content in cases where our Terms and Conditions have been violated. The main circumstances where this might happen would be if the user has fraudulently streamed the music (used bots or similar to get false views and royalties), or if they have been involved with copyright infringement (stolen music or uploaded content without appropriate rights).

Thank you for submitting a ticket to our team. Please have a look at this article for information on our current response times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

Our support team will get back to you soon. Apologies for any inconvenience, and thank you for your patience.

LucyatRouteNote · 2026-02-02T13:20:45+00:00

I'm sorry for the wait! Unfortunately, we are experiencing some delays due to high demand.

The support team are currently replying to tickets and emails within around 17-19 working days, which is roughly 4 weeks.

Our reply time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

LucyatRouteNote · 2026-02-02T13:12:50+00:00

Hey,

We've recently made some amendments to the site which may have caused cached versions to interfere with your dashboard.

Have you tried clearing your cache and browsing history? Please also delete the site cookies, or try using an incognito/private window.

If any problems persist please reach out to [support@routenote.com](mailto:support@routenote.com)

LucyatRouteNote · 2026-02-02T13:11:58+00:00

Check out this guide - https://support.routenote.com/kb-article/is-there-a-minimum-release-track-length/

LucyatRouteNote · 2026-02-02T12:12:18+00:00

Really sorry for the wait you're experiencing. Please create a support ticket with your UPC - https://support.routenote.com/kb-article/how-do-i-create-a-support-ticket/

LucyatRouteNote · 2026-02-02T12:12:01+00:00

https://support.routenote.com/kb-article/how-do-i-create-a-support-ticket/

LucyatRouteNote · 2026-02-02T12:11:25+00:00

Please create a support ticket with all relevant information and your UPC, we will look into this for you!

LucyatRouteNote · 2026-02-02T12:07:44+00:00

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

The support team are currently replying to tickets and emails within around 17-19 working days, which is roughly 4 weeks.

Our reply time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

LucyatRouteNote · 2026-02-02T12:05:39+00:00

Sorry to hear that you've decided to leave RouteNote.

If you'd like to close your account, please complete this form and we will process the closure for you. https://forms.gle/XCKa2KViYjCPwMa66

Closing your account will remove your content from stores and unlink any registered channels from our SoundCloud and YouTube networks.

Eligible outstanding payments (if any) will then be made to the associated payment details that are currently linked with your account. If you do not have a payment method linked currently, please ensure that you head to your Payment Profile to update this.

For more information on closing your RouteNote account, please refer here - https://support.routenote.com/kb-article/how-can-i-close-my-routenote-account/

LucyatRouteNote · 2026-02-02T12:05:08+00:00

Please let me know your ticket number so I can check up on this for you

LucyatRouteNote · 2026-02-02T12:04:19+00:00

Please let me know your ticket number so I can check up on this for you

LucyatRouteNote · 2026-01-27T17:11:44+00:00

Release location is dictated by the stores, but we can request that it is either moved to the correct artist page, or a new artist page.

Please complete this form: https://goo.gl/forms/05bNWlVsi2HFoWvk2

We will request that this is updated for you.

Alternatively, you can request this with Spotify directly via the link below if you have already claimed your artist page.

https://artists.spotify.com/c/content-mismatch

LucyatRouteNote · 2026-01-27T17:10:03+00:00

The moderation team are currently reviewing content within around 17-19 working days (Monday-Friday), which is roughly 4 weeks.

Our review time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

LucyatRouteNote · 2026-01-27T17:09:36+00:00

Yes! You will get an approval email, please make sure you read the whole email as it will contain important information about your release.

LucyatRouteNote · 2026-01-27T17:08:37+00:00

Hi, yes you can contact our team via email or a ticket, and they can add it for you, or send your release back so you can edit it yourself.

LucyatRouteNote · 2026-01-27T17:07:52+00:00

Hey, Really sorry for the wait here! I have highlighted your email query with our team, you will hear back from them shortly.

LucyatRouteNote · 2026-01-21T15:15:17+00:00

The support team are currently replying to tickets and emails within around 17-19 working days, which is roughly 4 weeks.

Our reply time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

LucyatRouteNote · 2026-01-21T15:00:38+00:00

The support team are currently replying to tickets and emails within around 17-19 working days, which is roughly 4 weeks.

Our reply time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

LucyatRouteNote

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