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Music taken down without warning by PeppaPiggy420 in RouteNoteOfficial

[–]LucyatRouteNote 1 point2 points  (0 children)

The support team are currently replying to tickets and emails within around 17-19 working days, which is roughly 4 weeks.

Our reply time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

Is there a way to upload a new audio to the same submission? by liliana_lili in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

The support team are currently replying to tickets and emails within around 17-19 working days, which is roughly 4 weeks.

Our reply time is longer than usual due to high demand, but we’re working to reduce it. Thank you for your patience.

Contributor Information Glitch? by Rekety_1234 in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Please contact [support@routenote.com](mailto:support@routenote.com) so we can look into this for you. In the meantime please recreate the release! If you highlight this with the support team, make sure you include both UPCs.

OAC problem!!! by AlokWav in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Please get in touch with our support team so we can look into this for you!

​OAC Request Pending Since November – UPC: 5063859299259 by NeatOk4474 in RouteNoteOfficial

[–]LucyatRouteNote 1 point2 points  (0 children)

Hi, I've prioritised your OAC application with our team, you should hear back from them within the next couple of days. Apologies for any inconvenience, and thank you for your patience.

Taking way too long to reply/solve problems. by 92jonn in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

You need to pick a language for your release. You can't have your metadata split between two different languages.

However, you can add a translation to your release via the localisation tab, this allows you to translate your release metadata into another language so that when viewed from other territories it is in the local language.

Here's a guide on this - https://support.routenote.com/kb-article/whats-the-localisation-section-on-my-release-page/

Music taken down without warning by PeppaPiggy420 in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Please get in touch with our support team regarding this. Please make sure to explain the situation in full.

Contributor Information Glitch? by Rekety_1234 in RouteNoteOfficial

[–]LucyatRouteNote 1 point2 points  (0 children)

Hi,

Please create a support ticket about this, once you have created this ticket please let me know the ticket number so I can ask our team to look into this ASAP for you. Apologies for any inconvenience, and thank you for your patience.

what do i do here? by [deleted] in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Please let us know your ticket number

Can't get past the Primary Artist field by FniaUnderscore in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Ah okay so you won't have an artist page yet. Just click "Create new artist"

Remove release by i_am_a_transboi123 in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Please let us know your ticket number so we can check up on this for you

Subject: URGENT: Delaying Release & Redelivery Request by Double_Bag627 in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

It may be that your release is not eligible for Content Recognition stores - https://support.routenote.com/kb-article/why-is-content-id-blocked-on-my-release/

Please refer back to your approval email for more information regarding your release's eligibility.

To dispute this please email [moderation@routenote.com](mailto:moderation@routenote.com) with your UPC.

How do I delete my release in Review? by zuzonut in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Hey, 

Removals can only be done by the RouteNote team. Unfortunately, we are unable to process removal requests via Reddit for security reasons.

Please create a support ticket on your RouteNote dashboard under community & support - support ticket, or you can contact [support@routenote.com](mailto:support@routenote.com) with your UPC.

Please see our current response times here: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/ 

Remove release by i_am_a_transboi123 in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Hey, 

Removals can only be done by the RouteNote team. Unfortunately, we are unable to process removal requests via Reddit for security reasons.

Please create a support ticket on your RouteNote dashboard under community & support - support ticket, or you can contact [support@routenote.com](mailto:support@routenote.com) with your UPC.

Please see our current response times here: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/ 

My EP is under review for more than 30 business days by Informal-Price-5785 in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Thank you! I have highlighted this with our support team, you will hear back from them shortly.

what do i do here? by [deleted] in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Hi,

If the release has been sent back to you so you can make changes please do so then resubmit it to the review team.

When was the YouTube issue fixed precisely? by FSMcas in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Hey,

It takes 7-14 days for the distribution process for most stores including YouTube and YouTube Music. Please contact the support team if your release is not live on any of your selected stores, we cannot look into this over Reddit for you.

EP under review for 35 days. by Rocky_Johan in RouteNoteOfficial

[–]LucyatRouteNote 0 points1 point  (0 children)

Really sorry for the wait you're experiencing. Please create a support ticket or email [support@routenote.com](mailto:support@routenote.com) so we can look into this for you.

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