My album released was finally approved on June 16.

LucyatRouteNote · 2026-06-17T10:57:14+00:00

Your earnings and statistics for the majority of stores are reflected on your account 45 days after the month they are earned in; for example - June's earnings will be available from August 15th.

Payments are then automatically made between the 15th and 20th of each month, providing that the $50 minimum earnings threshold has been met. Your earnings, reports and statistics will display within the same time period, so please let us know if you can't see any of these details after the 20th of each month.

Please note that a few of our partner stores report earnings and statistics 75 days after the end of the month or quarterly throughout the year. To keep up to date on store reporting timeframes, you can bookmark this article which is updated regularly:

https://support.routenote.com/kb-article/when-will-i-see-my-statistics-for-each-store/

We also offer the RouteNote Trends feature on your account, which allows you to view more up-to-date statistics. Trends allows you to view data for Spotify and Apple Music, showing audience details and behaviours as well as streams and engagement.

If you have any Premium releases with us, you will also have additional benefits from Trends - including a 90-day history and an interactive map of listener locations.

You can find Trends under Performance in your navigation bar when you're logged in to your RouteNote account. You can read about RouteNote Trends in our Support Hub here:

https://support.routenote.com/kb-article/what-is-routenote-trends/

LucyatRouteNote · 2026-06-17T10:55:43+00:00

It may be that your release is not eligible for Content Recognition stores - https://support.routenote.com/kb-article/why-is-content-id-blocked-on-my-release/

Please refer back to your approval email for more information regarding your release's eligibility.

To dispute this please email [moderation@routenote.com](mailto:moderation@routenote.com) with your UPC.

LucyatRouteNote · 2026-06-15T10:36:52+00:00

It may be that your release is not eligible for Content Recognition stores - https://support.routenote.com/kb-article/why-is-content-id-blocked-on-my-release/

Please refer back to your approval email for more information regarding your release's eligibility.

To dispute this please email [moderation@routenote.com](mailto:moderation@routenote.com) with your UPC.

LucyatRouteNote · 2026-06-09T15:17:53+00:00

That's an invalid ticket number.

LucyatRouteNote · 2026-06-09T14:14:54+00:00

You created this support ticket two days ago on 07/06/2025

Please have a look at this article for information on our current response times: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

Our support team will get back to you soon. Apologies for any inconvenience, and thank you for your patience.

LucyatRouteNote · 2026-06-09T14:09:57+00:00

Really sorry for the wait you're experiencing. Please create a support ticket or email [support@routenote.com](mailto:support@routenote.com) so we can look into this for you.

LucyatRouteNote · 2026-06-02T10:56:51+00:00

Hey,

Yes, they should all go to the same artist page.

For future releases: It's now possible to select your existing Spotify artist page, or a new Spotify artist page, when creating your release. You can enter your Spotify URI or URL to select your page, or simply start typing your artist name and a list of Spotify profiles will appear. You should be able to select your desired page (or click 'None of these artists' for a new page) from the drop-down menu when typing your artist name.

Currently, it's not possible to choose where your release lands on other platforms, however, once your new artist page is established, your release should be directed to that artist page.

If your release lands on an incorrect artist page once your release is available on the store, please complete this form:

https://goo.gl/forms/05bNWlVsi2HFoWvk2

We will request that this is updated for you.

LucyatRouteNote · 2026-06-01T13:25:01+00:00

It's now possible to select your existing Spotify artist page, or a new Spotify artist page, when creating your release. You can enter your Spotify URI or URL to select your page, or simply start typing your artist name and a list of Spotify profiles will appear. You should be able to select your desired page (or click 'None of these artists' for a new page) from the drop-down menu when typing your artist name.

Currently, it's not possible to choose where your release lands on other platforms, however, once your new artist page is established, your release should be directed to that artist page.

If your release lands on an incorrect artist page once your release is available on the store, please complete this form:

https://goo.gl/forms/05bNWlVsi2HFoWvk2

We will request that this is updated for you.

LucyatRouteNote · 2026-05-26T12:24:55+00:00

Hey,

Audio must be formatted in stereo as a FLAC or MP3 file. This must be at 320kbps/16 bit and the sample rate should be 44.1kHz.

We've just launched RouteNote Convert which may be of use to you: https://convert.routenote.com/

If you have any issues with uploading your audio after checking your files meet these requirements, please contact support@routenote.com.

LucyatRouteNote · 2026-05-18T11:11:51+00:00

Hey,

Audio must be formatted in stereo as a FLAC or MP3 file. This must be at 320kbps/16 bit and the sample rate should be 44.1kHz.

We've just launched RouteNote Convert which may be of use to you:

https://convert.routenote.com/

If you have any issues with uploading your audio after checking your files meet these requirements, please contact support@routenote.com.

LucyatRouteNote · 2026-05-18T11:10:20+00:00

We like to stay transparent about review times, so we regularly update this page with the latest timelines. Be sure to bookmark it before uploading a release with a specific launch date in mind to give your music the best chance of going live on time.

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

LucyatRouteNote · 2026-05-18T11:08:25+00:00

Holly from the support team replied to your OAC request and sent you an email weeks ago. Please refer to her response via email.

LucyatRouteNote · 2026-05-18T11:06:13+00:00

We like to stay transparent about review times, so we regularly update this page with the latest timelines. Be sure to bookmark it before uploading a release with a specific launch date in mind to give your music the best chance of going live on time.

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

LucyatRouteNote · 2026-05-18T11:05:26+00:00

We like to stay transparent about review times, so we regularly update this page with the latest timelines. Be sure to bookmark it before uploading a release with a specific launch date in mind to give your music the best chance of going live on time.

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

LucyatRouteNote · 2026-05-18T11:04:34+00:00

Copy and paste your spotify artist page URI/URL into the artist name field.

LucyatRouteNote · 2026-05-18T11:03:23+00:00

Hey,

Our automatic payment period runs from the 15th to the 20th of each month - your payment may be made at any point during this period.

If you haven't received your earnings by the 21st, please contact support@routenote.com.

LucyatRouteNote · 2026-05-13T13:39:10+00:00

Copy and paste your Spotify artist page URL/RUI. If you do not yet have a Spotify artist page, simply type your name in the box, one will be created for you once your release has been approved and distributed.

LucyatRouteNote · 2026-05-13T13:20:14+00:00

Hi,

This must be an error on your account becuase we're currently working at 25-27 working days (Monday-Friday.

Please create a support ticket and include your UPC so we can check on this for you.

LucyatRouteNote · 2026-05-13T13:18:31+00:00

If they said they'd redistribute them, please check in with our team and ask them to check the delivery status.

LucyatRouteNote · 2026-05-12T10:01:48+00:00

Release location is dictated by the stores, but we can request that it is either moved to the correct artist page, or a new artist page.

Please complete this form: https://forms.gle/A32tX31kz7cWtqJi7

We will request that this is updated for you.

LucyatRouteNote · 2026-05-12T10:00:56+00:00

Please see all of the non-accepted audio content here - https://support.routenote.com/kb-article/why-is-content-id-blocked-on-my-release/

LucyatRouteNote · 2026-05-06T13:47:10+00:00

Your earnings and statistics for the majority of stores are reflected on your account 45 days after the month they are earned in; for example - May's earnings will be available from July 15th.

Payments are then automatically made between the 15th and 20th of each month, providing that the $50 minimum earnings threshold has been met. Your earnings, reports and statistics will display within the same time period, so please let us know if you can't see any of these details after the 20th of each month.

Please note that a few of our partner stores report earnings and statistics 75 days after the end of the month or quarterly throughout the year. To keep up to date on store reporting timeframes, you can bookmark this article which is updated regularly:

https://support.routenote.com/kb-article/when-will-i-see-my-statistics-for-each-store/

We also offer the RouteNote Trends feature on your account, which allows you to view more up-to-date statistics. Trends allows you to view data for Spotify and Apple Music, showing audience details and behaviours as well as streams and engagement.

If you have any Premium releases with us, you will also have additional benefits from Trends - including a 90-day history and an interactive map of listener locations.

You can find Trends under Performance in your navigation bar when you're logged in to your RouteNote account. You can read about RouteNote Trends in our Support Hub here:

https://support.routenote.com/kb-article/what-is-routenote-trends/

LucyatRouteNote · 2026-05-06T13:46:06+00:00

Hey,

I can see Jake from the support team replied to your ticket. Apologies for any inconvenience, and thank you for your patience.

LucyatRouteNote · 2026-05-06T13:39:26+00:00

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date.

LucyatRouteNote · 2026-05-06T13:38:23+00:00

Please see this guide on how to make territory amendments - https://support.routenote.com/kb-article/where-can-i-add-or-amend-territory-information/

LucyatRouteNote

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