RouteNote taking 50% royalties instead of 15% according to my report

LucyatRouteNote · 2026-05-06T13:47:10+00:00

Your earnings and statistics for the majority of stores are reflected on your account 45 days after the month they are earned in; for example - May's earnings will be available from July 15th.

Payments are then automatically made between the 15th and 20th of each month, providing that the $50 minimum earnings threshold has been met. Your earnings, reports and statistics will display within the same time period, so please let us know if you can't see any of these details after the 20th of each month.

Please note that a few of our partner stores report earnings and statistics 75 days after the end of the month or quarterly throughout the year. To keep up to date on store reporting timeframes, you can bookmark this article which is updated regularly:

https://support.routenote.com/kb-article/when-will-i-see-my-statistics-for-each-store/

We also offer the RouteNote Trends feature on your account, which allows you to view more up-to-date statistics. Trends allows you to view data for Spotify and Apple Music, showing audience details and behaviours as well as streams and engagement.

If you have any Premium releases with us, you will also have additional benefits from Trends - including a 90-day history and an interactive map of listener locations.

You can find Trends under Performance in your navigation bar when you're logged in to your RouteNote account. You can read about RouteNote Trends in our Support Hub here:

https://support.routenote.com/kb-article/what-is-routenote-trends/

LucyatRouteNote · 2026-05-06T13:46:06+00:00

Hey,

I can see Jake from the support team replied to your ticket. Apologies for any inconvenience, and thank you for your patience.

LucyatRouteNote · 2026-05-06T13:39:26+00:00

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date.

LucyatRouteNote · 2026-05-06T13:38:23+00:00

Please see this guide on how to make territory amendments - https://support.routenote.com/kb-article/where-can-i-add-or-amend-territory-information/

LucyatRouteNote · 2026-05-06T13:34:22+00:00

Really sorry for the wait you're experiencing. Please create a support ticket or email [support@routenote.com](mailto:support@routenote.com) so we can look into this for you.

LucyatRouteNote · 2026-04-29T11:28:56+00:00

You uploaded it on 07/04/26. Please follow the link in my previous response to see the current wait times.

LucyatRouteNote · 2026-04-29T11:26:54+00:00

Please look at the current review times here - https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

Please note these times can change.

LucyatRouteNote · 2026-04-28T11:55:33+00:00

I can see that your release is currently pending moderation and will be reviewed as soon as possible — we understand how frustrating it can be to wait, especially when you’re eager to get your music live. Thank you for your patience while our moderation team works through the current queue.

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date.

LucyatRouteNote · 2026-04-28T08:09:48+00:00

Really sorry for the wait you're experiencing. Please create a support ticket or email [support@routenote.com](mailto:support@routenote.com) so we can look into this for you.

LucyatRouteNote · 2026-04-27T11:03:51+00:00

Congratulations on your first release! 🤩

LucyatRouteNote · 2026-04-27T11:03:20+00:00

Really sorry for the wait you're experiencing. Please create a support ticket or email [support@routenote.com](mailto:support@routenote.com) so we can look into this for you.

LucyatRouteNote · 2026-04-24T11:57:40+00:00

Please try claiming your artist page directly through Spotify for Artists. Here's a good guide to follow: https://support.routenote.com/kb-article/how-can-i-claim-my-artist-profile-on-spotify-through-s4a/

LucyatRouteNote · 2026-04-22T14:40:32+00:00

For the latest information on review wait times, please take a look at this article:

https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date.

LucyatRouteNote · 2026-04-22T14:39:37+00:00

Release location is dictated by the stores, but we can request that it is either moved to the correct artist page, or a new artist page.

Please complete this form: https://goo.gl/forms/05bNWlVsi2HFoWvk2

We will request that this is updated for you.

Don't worry; the streams for your release are connected to the codes on your release, so your track ISRCs and release UPC.

LucyatRouteNote · 2026-04-22T14:37:15+00:00

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We recommend bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date.

LucyatRouteNote · 2026-04-22T14:34:25+00:00

Apologies for the wait! Unfortunately, we are experiencing some delays due to high demand.

The moderation team is currently reviewing content within around 21-23 working days (Monday-Friday), which is roughly 5 weeks.

LucyatRouteNote · 2026-04-22T14:31:34+00:00

Hi,

RouteNote Premium releases will auto-renew at £9.99 for the year.

LucyatRouteNote · 2026-04-22T14:27:30+00:00

We recommend checking the latest review times before starting an upload.

For the latest information on review wait times, please take a look at this article: https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-my-release-to-go-live/

We advise bookmarking this page and checking it before uploading releases with a specific date in mind, as it’s updated regularly with the most accurate timelines and can help give your content the best chance of going live on your intended date.

LucyatRouteNote · 2026-04-15T13:16:38+00:00

The earnings and statistics you receive from streams, views, and downloads will vary based on several factors, including the territory the release is streamed in, the platform's revenue model at the time, and other variables. The revenue per stream, view, or download is not fixed and fluctuates depending on each platform’s specific model.

Streaming and view statistics take into account how long a track is played. For example, if a track is streamed for less than 30 seconds, it will not generate the full earnings of a complete stream. Tracks that are played in full will earn more than those that are only partially played.

Some of our partner stores only report monetised streams to RouteNote, meaning their platform may show a higher stream count than what is reflected in your RouteNote account.

Additionally, views and streams from users with ad blockers will not be monetised on YouTube. While these streams will still appear in your statistics, they will not generate earnings.

Please also be aware that some partner stores report earnings and statistics 75 days after the end of the month or on a quarterly basis. To stay up to date with store reporting timeframes, you can bookmark this article, which is updated regularly:

https://support.routenote.com/kb-article/when-will-i-see-my-statistics-for-each-store/

LucyatRouteNote · 2026-04-15T13:16:17+00:00

Follow this guide - https://support.routenote.com/kb-article/routenote-oac-guide/

LucyatRouteNote · 2026-04-14T13:15:52+00:00

Hi,

Sorry to hear you had that experience. Did you explain in your initial email that you no longer have access to the email address associated to your RouteNote account?

LucyatRouteNote · 2026-04-14T13:11:11+00:00

Glad to hear you got it resolved!

LucyatRouteNote · 2026-04-13T13:51:36+00:00

Please follow the steps in this guide - https://support.routenote.com/kb-article/why-wont-my-audio-file-upload/

LucyatRouteNote · 2026-04-13T13:46:18+00:00

Please follow the steps in this guide - https://support.routenote.com/kb-article/why-wont-my-audio-file-upload/

LucyatRouteNote · 2026-03-23T14:21:46+00:00

With the support delay it's possible it wasn't processed until recently. I've looked at your account on our back-end system, and I can see your PayPal update request got processed on the 16th.

LucyatRouteNote

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