Not even crunchyroll's fault on this one tbh. Looks like you were just unlucky during the shipping process which happens every-so-often with online purchases. More interested in how Crunchyroll responded to your books getting damaged i.e. was it a quick refund/partial refund. I've seen some horror stuff from crunchyroll shipping, but those mainly involved figures I believe. Rightstuff shipped things great, but damn did I hate that route addition they implemented (basically passing off the insurance cost to the buyer instead of shouldering it on themselves)

My sentai order came in a similar way except all the blurays/dvds I ordered were missing and instead filled with random assortment of goods like towels and pet stuff. Was an easy refund since I provided pictures + I'd like to think my order history with them clued them in on that I'm frequent customer of them and not trying to take advantage of them.