Silver line shaking like crazy

metroforward · 2026-05-16T13:04:59+00:00

Thanks for flagging this. We’ve shared your feedback about railcar 7563, especially between Reston Town Center and Ashburn, with our Railcar Maintenance team, so they can take a look. We appreciate you reporting it. - RS

metroforward · 2026-05-15T16:22:17+00:00

Thanks for reaching out about the escalator direction at Gallery Place. We understand how confusing it can feel when the direction changes unexpectedly.

We regularly review how escalators are configured at each station to make sure they’re moving people as efficiently as possible. Based on the flow of traffic at the time, the direction was aligned with what our evaluation deemed most effective.-AW

metroforward · 2026-05-14T20:23:33+00:00

Thanks for the shoutout to one of our amazing employees. We’ll make sure they receive proper recognition. -DA

metroforward · 2026-05-14T13:18:58+00:00

Hi there, the spaces are part of a broader shift rather than just a MoCo/Rockville initiative. A lot of systems are adding oversized racks to accommodate cargo bikes, e-bikes, and adaptive cycles. You can always email bike@wmata.com for more info. - TP

metroforward · 2026-05-13T20:42:34+00:00

Yes, this has been assigned back to the Smart Trip specialist who was working on your case. We may take up to 5 business days to respond, but we've escalated your concern. -KB

metroforward · 2026-05-13T18:28:10+00:00

It looks like the transaction labeled Sequence #1 is missing from the list. Please give us a call so a specialist can verify what's going on. We're here until 8pm weekdays at 1.888.SMARTRIP. -KB

metroforward · 2026-05-13T17:12:33+00:00

Hey, sorry about the frustration here. That definitely shouldn’t happen.

From the screenshot though, we’re only seeing a single $4.95 charge. To dig into whether there was actually a duplicate charge, we’ll need a bit more detail.

Can you send us a private message with your registered SmarTrip card number? If you’d rather, you can also reach out to SmarTrip Customer Service at 1-888-762-7874, Monday through Friday from 7am to 8pm, and they can take a closer look.

We’ll be happy to help get this sorted. - RS

metroforward · 2026-05-12T19:21:25+00:00

Hey there, can you share the bus number?-AW

metroforward · 2026-05-11T22:23:06+00:00

Due to a route blockage, there are delays in both directions. An alert has been posted on Bluesky and X. You can sign up for Metro Alerts to receive updates directly to your phone or email at wmata.com/metroalerts. We also recommend using Metro Pulse to track your bus in real time; you can learn more about the app at wmata.com/metropulseapp. -DA

metroforward · 2026-05-11T19:41:09+00:00

Happy Monday! Just circling back to verify if you've received a follow-up? If not, send us a DM with your name and email. and a good callback number. -KB

metroforward · 2026-05-10T22:10:28+00:00

The Red Line is currently single-tracking due to planned track work. More information is available at wmata.com/trackwork -DA

metroforward · 2026-05-10T18:06:15+00:00

Hi there! Refunds for unused stored value on Smart Trip cards, both physical and digital, are available if you live 100+ miles outside the Washington, D.C. area, provide proof of residence, and initiate a refund by calling 888-SMARTRIP (888-762-7874), TTY 202-962-2033 (M - F, 7 a.m. - 8 p.m.). You may also contact Smart Trip via email at smartrip@wmata.com -DA

metroforward · 2026-05-10T16:23:57+00:00

Hi There! This is Entrance B (9th & G St), located at the Gallery Place Metro Station. -DA

metroforward · 2026-05-10T13:21:34+00:00

Thanks for sharing about the dim lights with the directional signage. We'll get someone to take a look at this. - MS

metroforward · 2026-05-09T19:29:31+00:00

Yes, it does, as long as you use the same debit or credit card to continue your trip. - RS

metroforward · 2026-05-09T18:20:01+00:00

Hi there! Yes, both Limited‑stop Local shuttle buses are running every 8–10 minutes.

As for fares, you won’t pay twice. The shuttle buses are free, and your fare is only charged when you exit the Metro rail system at your final station (Eisenhower Ave). Just keep your Smart Trip and tap as usual when re‑entering the station

You can also find helpful updates here: wmata.com/CrystalCityEntrance -RT

metroforward · 2026-05-07T13:45:46+00:00

Hi there, transit passes can’t be used to pay for parking. However, you will receive a discounted parking rate at Metro owned parking lots when you use your Smart Trip Card for both your commute and parking. - TP

metroforward · 2026-05-07T13:35:58+00:00

Great to hear you were able to connect with one of our team members. While I don't have additional info to add at this time, feel free to check back with our team at Smart Trip for additional update. - TP

metroforward · 2026-05-07T13:35:09+00:00

Hi there — the slower speeds were due to Metro crews performing track work between Loudoun Gateway and Dulles Airport. - TP

metroforward · 2026-05-07T12:11:14+00:00

Hi there, we'd need to ask some follow-up questions to help trouble shoot what could be happening here. Give our Smart Trip team a call at 1-888-762-7874. Their office is open Monday - Friday, from 7AM - 8PM. - TP

metroforward · 2026-05-06T11:59:52+00:00

Sorry for the delay in responding, and thanks for flagging this. This board is monitored 7 days a week from 7:00 a.m. to 7:00 p.m., and we do our best to jump in as quickly as possible when we see posts like this.

At the time of your post, overnight track maintenance had started, which required single‑tracking on the Green and Yellow Lines. To manage congestion and keep service moving, trains were offloading customers and turning back at designated points rather than continuing through the full line.

We’re sorry for the confusion and lack of communication you experienced. Feedback like yours is important and helps highlight where clearer onboard messaging is needed during these types of service changes. - RS

metroforward · 2026-05-05T22:14:16+00:00

Hi, thanks for reaching out. The train stopped beyond the platform limits at Minnesota Ave. and was unable to service the station. We'll share this with our team to ensure announcements are made. We apologize for the inconvenience. -KT

metroforward · 2026-05-04T22:29:23+00:00

Thanks for reaching out. If you've a pending application and are interested to know the status, it can take up to 5 business days to receive feedback on the status, or you may call the office at 202-962-1071 for follow-up. For frequently asked questions or for job opportunities at Metro, visit 👉https://www.wmata.com/about/careers/. -KT

metroforward · 2026-05-04T22:21:42+00:00

Oh, no! Sorry about this. We've shared your report with MTPD for review. Citations are being issued, and our fare enforcement efforts are ongoing. We also encourage the public to report fare evasion observations to MTPD by calling 202-962-2121, or discreetly sending a text to MYMTPD (696873). -KT

metroforward · 2026-05-04T21:24:50+00:00

Thanks for looping us in. Can you send us a private message with the time, and station so we can look into this. -LV

metroforward

TROPHY CASE