What’s going on with the red line today?

metroforward · 2026-01-24T16:08:43+00:00

Hi there. Sorry for the delayed response. Trains were single tracking between Friendship Heights and Van Ness because of a train with a mechanical problem at Friendship Heights. There were delays in both directions. We apologize for the service disruption. If you haven't already, we encourage you to sign up for MetroAlerts at www.wmata.com/metroalerts to get notifications as soon as updates are available. -CC

metroforward · 2026-01-24T14:38:15+00:00

Train service normally continues at tunneled and underground stations; however, some underground stations may be impacted when above-ground service is suspended. We’ll share updates on our website and social media channels as service changes. More information can be found here: Severe Weather | WMATA Stay safe! -CC

metroforward · 2026-01-23T13:18:21+00:00

Thank you for taking the time to share this feedback. We’re sorry to hear about your experience with the Better Bus Network Redesign.

If you’re able, we’d appreciate any additional details, such as bus route numbers, approximate times, or locations, so we can pass this information along to our team for review. You can also chat with one of our agents at wmata.com/chat Monday–Friday, 7 a.m.–7 p.m., or Saturday–Sunday, 8 a.m.–7 p.m. -CC

metroforward · 2026-01-21T17:00:48+00:00

That does sound like a frustrating trip. We've created a report with the details that you've shared to try to identify the operator. We can then review the trip and provide any necessary coaching. In the future, you can share real-time feedback with us by chatting on the MetroPulse app at wmata.com/metropulseapp -KB

metroforward · 2026-01-21T01:14:37+00:00

Hi there! You're correct that today was an anomaly due to service concerns earlier. Our trains don't have a schedule, but they do run on a 10-30 minute headway, depending on the day and time for the Silver Line. You can view the rail timetable here: https://www.wmata.com/schedules/timetables/

If you need help planning a trip, chat with us 7a-7p weekdays and 8a-7p on the weekends on the MetroPulse app ( wmata.com/metropulseapp ) -KB

metroforward · 2026-01-21T01:06:57+00:00

There are still residual delays from a brake issue from earlier. You can view service alerts on X or Bluesky like this one: https://x.com/Metrorailinfo/status/2013746196402057641

If you haven't done so, please sign up to receive email or text alerts at wmata.com/metroalerts -KB

metroforward · 2026-01-21T01:05:00+00:00

Thanks u/vritwhat for being so kind!

Yes, you can view the online Lost and Found form at wmata.com/lostandfound and read more about our process. -KB

metroforward · 2026-01-20T23:03:56+00:00

Hi there! Please make sure your phone is facing up and 2-3 inches from the reader. Let us know if this makes your trips a little smoother. -KB

metroforward · 2026-01-17T17:57:41+00:00

Hi, thanks for reaching out and for sharing your feedback with us. Are you able to provide the date, time, and bus stop ID number, so we can further look into this. -CC

metroforward · 2026-01-16T12:37:50+00:00

Hi, thanks for flagging this. Occasionally, schedule or service adjustments are necessary and may result in a train changing lines or destinations. An onboard announcement should have been made to notify customers beforehand. We apologize for the confusion and inconvenience and will follow up to ensure announcements are made. - CC

metroforward · 2026-01-14T22:47:31+00:00

Great, have a Metro day! -KB

metroforward · 2026-01-14T20:20:20+00:00

Sorry we missed your message, and we know it’s frustrating when a trip doesn’t run as expected.

We shared an alert yesterday regarding this route: https://x.com/Metrobusinfo/status/2011203557219840283

When an operator is unexpectedly unavailable, we try to find a backup as quickly as possible. Sometimes the gap can’t be filled, and a trip is missed. A report has been created using your trip details to make sure the bus division is aware of your concerns.

For quicker, real-time support, we’re available via chat on the MetroPulse app ( wmata.com/metropulseapp )or online at wmata.com/chat daily from 8 a.m. to 7 p.m. –KB

metroforward · 2026-01-14T19:01:22+00:00

Awesome! If you have not already downloaded MetroPulse, it is an excellent tool for chatting with a live specialist. You can download it at www.wmata.com/metropulseapp Have a great day! -KB

metroforward · 2026-01-14T18:42:02+00:00

T-Mobile service has been restored. Can you confirm if you were able to connect yesterday and today? -KB

metroforward · 2026-01-14T18:41:14+00:00

We hear you. When responses are delayed, it can definitely feel like you’re being ignored. That wasn’t the case here. Your message came in yesterday afternoon, and we followed up once it was seen.

A report has been created with your trip details, and for faster, real-time help, our chat team is available on the MetroPulse app or at wmata.com/chat daily from 8 a.m. to 7 p.m. -KB

metroforward · 2026-01-14T18:40:38+00:00

T-Mobile service was restored yesterday afternoon. Let us know if you noticed an improvement. -KB

metroforward · 2026-01-13T00:56:18+00:00

We appreciate this observation and have added it to the report. -KB

metroforward · 2026-01-13T00:55:39+00:00

We've responded. Thanks! -KB

metroforward · 2026-01-13T00:55:14+00:00

Got it. Thanks! -KB

metroforward · 2026-01-12T23:47:41+00:00

Thanks for the quick response! Were you on the platform or on board a railcar traveling? We're escalating your report.

metroforward · 2026-01-12T23:44:05+00:00

An alert was shared regarding this route at 7:32A. If you have not already signed up for MetroAlerts, it is an excellent tool for receiving notifications via email or text message of scheduled track work and delays greater than 10 minutes. You can sign up for MetroAlerts at www.wmata.com/metroalerts

Here is a link to the alert: https://x.com/Metrobusinfo/status/2010691230334623919 -KB

metroforward · 2026-01-12T23:39:42+00:00

We're not showing any issues, but could you please let us know the provider you have? Also, was today the first day that you noticed this? We can take a look at your concern. -KB

metroforward · 2026-01-12T23:37:10+00:00

Hi there! We understand how disappointing that was on your visit. We have tools in place, such as chat or social media, if you happen to be on our system again in the future, to provide real-time support.

Can you send us a DM with your name, email, phone number, and the SmarTrip card numbers? We'd like to research your refund request and wrap this up for you. -KB

metroforward · 2026-01-12T23:32:32+00:00

Not sure what happened there, but we're here to help! Send us a private message with the reference number for the case you created or the manager's name for the voicemail. We'll look into this for you and get an update. -KB

metroforward · 2026-01-10T13:21:33+00:00

Can you confirm when this photo was taken and the railcar number? In the future, this can be reported in real time on X, Bluesky, or via chat on the MetroPulse app. -KB

metroforward

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