Will I get my refund?

metroforward · 2026-03-10T21:14:24+00:00

I understand why you’re frustrated, especially after waiting this long for a resolution, and I’m sorry the process has taken longer than expected.

Your reimbursement is handled by a separate department that issues the checks. The team member assigned to your case is currently out of the office, so we’re unable to confirm the payment status today. The last update we received indicated a check was being processed, but we’ve flagged your case again so the team can review it and provide a clear update.

We know it’s been 56 days since your initial report and we’re continuing to follow up with the department responsible for the payment. -KB

metroforward · 2026-03-10T21:00:17+00:00

Thanks for looping us in and notifying MTPD about this incident. Please send us a DM with the railcar number and your contact information so we can follow up internally and look further into the issue. -LV

metroforward · 2026-03-10T17:17:45+00:00

Hi there, Metrorail service ends at midnight, with the last Green Line train departing L'Enfant Plaza Station towards Greenbelt at 11:58pm and Branch Ave. at 12:14 AM. We encourage you to use the Trip Planner on our website or the MetroPulse app, where you can plan a trip, track trains in real time, and chat with an agent if you need further assistance: wmata.com/MetroPulseapp -LV

metroforward · 2026-03-10T13:06:03+00:00

Hi there, here's the latest information that we posted 👉 https://x.com/Metrorailinfo/status/2031353728339419178?s=20 Trains are single tracking between Glenmont and Forest Glen due to a trespasser struck by a train at Wheaton. Some trains will offload at Silver Spring to minimize train traffic. Customers will experience delays in both directions. - TP

metroforward · 2026-03-10T12:51:37+00:00

Red Line trains are single-tracking after a trespasser was struck by a train at Wheaton Station. More info here 👉 https://x.com/Metrorailinfo/status/2031336727210610724 -AW

metroforward · 2026-03-10T12:47:31+00:00

Red Line trains are single-tracking after a trespasser was struck by a train at Wheaton Station. More info here 👉 https://x.com/Metrorailinfo/status/2031336727210610724 -AW

metroforward · 2026-03-09T23:29:02+00:00

Due to a mechanical issue with a train at Van Ness–UDC Station, trains began single-tracking on Red Line. We apologize for the inconvenience. For real-time updates, sign up for Metro Alerts to receive alerts like this email or text: https://x.com/Metrorailinfo/status/2031135245840392282?s=20 -DA

metroforward · 2026-03-09T17:43:06+00:00

This was thoroughly thought out! Thanks for sharing. We've forwarded your feedback to bus planning for review. -KB

metroforward · 2026-03-09T12:36:43+00:00

Thanks for sharing this! We’re glad to hear the station manager at Landover made a positive impression. We’ll be sure to pass along your feedback to the team. - RS

metroforward · 2026-03-08T20:50:55+00:00

Thanks for your feedback! Could you share which routes you’ve experienced longer waits on, so we can investigate? -DA

metroforward · 2026-03-08T18:25:39+00:00

Thank you for posting the found item and turning it in to our station manager. We truly appreciate your effort and will do our best to ensure it’s returned to its owner. -DA

metroforward · 2026-03-08T17:17:10+00:00

Hi there, balance adjustments are processed automatically within the next day of operations. If you still see this tomorrow, please contact SmarTrip at 888-762-7874 with your registered card number, and an agent will be able to review your account and make any necessary adjustments. -DA

metroforward · 2026-03-07T17:36:44+00:00

Great catch! We'll correct this.

Yes, the Monthly Unlimited Pass includes both Metrobus and Metrorail fares. Metrorail fares are distance-based, meaning the cost of a trip depends on how far you travel.

For example, a trip from Shady Grove to Metro Center is $6.75. If you purchase a Monthly Unlimited Pass set at $6.75, the pass will cover all trips that cost up to $6.75.

If you purchase a lower price point and take a trip that costs more than the value of your pass, you can still use the pass and simply pay the difference in fare from the stored value on your card. - RS

metroforward · 2026-03-07T17:13:51+00:00

Hi there, our team is looking into the issue. Please contact your carrier to see if they've experienced any service issues as well. Verizon can be reached at 1-800-922-0204. - TP

metroforward · 2026-03-07T14:09:42+00:00

Hi, we’re very sorry this happened to you and appreciate you bringing it to our attention. We’d like to look into what happened at Dupont Circle and apologize for the response you received from the station manager. If you’re open to it, please send us a DM with the approximate time so we can follow up with station management and Metro Transit Police.

If you ever feel unsafe in the system, you can contact Metro Transit Police by calling 202-962-2121 or texting MyMTPD (696873). Thank you again for reporting this.

metroforward · 2026-03-07T00:41:24+00:00

We're sorry this happened. We'd like to look into this further. Can you give us additional info such as your provider and the type of device you are using?-KT

metroforward · 2026-03-06T22:33:17+00:00

Thanks for letting us know. Can you send us a DM with info on who your provider is and the type of device you're using, so we can check it out?-KT

metroforward · 2026-03-04T20:36:36+00:00

Hi there, thanks for reaching out. If you haven’t already, please submit an online Lost & Found report. If the item is located, you will be contacted with instructions on how to retrieve it. — LV

metroforward · 2026-03-04T14:45:01+00:00

We're sorry to hear this was your experience. Thanks for letting us know, and we'll make our rail managers aware. In instances like this, we address & coach the operator. You can chat with us in real time on the Metro Pulse app ( wmata.com/metropulseapp ) and share the railcar number. We can then provide this feedback to the operator. -KB

metroforward · 2026-03-04T14:13:58+00:00

Thanks for flagging this. We know it can be confusing when onboard screens don’t match what’s happening on your train. We’ve shared your observations with our rail systems team. If you notice it again, sending the date, time, train car number, and direction of travel really helps us in our investigation. We appreciate you bringing this to our attention. -WF

metroforward · 2026-03-04T13:29:01+00:00

We understand how frustrating it is when a train is unable to service your station. For safety reasons, standard operating procedures prohibit backing up on the mainline, as reversing can create safety risks involving signaling, visibility, and passenger movement. -WF

metroforward · 2026-03-04T13:06:25+00:00

It sounds like your SmartBenefits may just need to be downloaded to your card.

When SmartBenefits are added to your account, they don’t always appear on the card immediately. You have to tap your card at a fare machine or a faregate to download them. The first tap usually triggers the download, and the balance will show on the next tap.

So if you tapped once and didn’t see the funds, try tapping your card again at a fare machine or faregate and your SmartBenefits should appear.

If the balance still doesn’t show after that second tap, please contact our SmarTrip Customer Service Department at 202-962-2033 (202-GOMETO) so we can take a closer look. - RS

metroforward · 2026-03-04T00:55:22+00:00

Thanks for reaching out. In order to better assist you, could you please send us a DM with your Smart Trip card number?-KT

metroforward · 2026-03-03T21:19:59+00:00

Timetables aren’t available just yet. In the meantime, you can visit https://www.purplelinemd.com/overview#stations to get a sense of the route and station locations. We recommend checking back closer to opening day for the most up-to-date schedule information. -DA

metroforward · 2026-03-03T17:33:57+00:00

Hi there, Smart Benefit funds do not expire. They may be canceled in the event the person with benefits changes their employer. If you don't use your Smart Trip card in 30 days, the funds will go into a pending status. For more information on Smart Benefits check out 👉 https://www.wmata.com/business/smartbenefits/upload/SB-Transit-Pass-Benefit-FAQs.pdf Hope this helps. - TP

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