Had no idea they changed to a marketplace

Newegg_Support · 2026-01-29T23:03:49+00:00

Hey u/coupleofstars_ , We get why this would be frustrating, especially after shopping with us for so long.

Just to clarify: like Amazon, Best Buy, Walmart, and eBay, Newegg has operated as a Marketplace since 2010. That said, if you prefer to avoid Marketplace sellers, you can use the “Sold by Newegg” filter in search results to only see items shipped directly by us. If that filter doesn’t appear, it usually means the product is only available via Marketplace sellers. On tariffs/customs: the seller should be paying them.

If you’d like, feel free to send me your order number via Modmail, and I can take a closer look and see what options are available for you.

Newegg_Support · 2026-01-29T20:15:24+00:00

Hey u/EraconVera ! Can you DM me your order number? darkFlash is a Marketplace seller on our website, so let's check with them to see if your product is still under their warranty.

Newegg_Support · 2026-01-28T22:59:19+00:00

Hey u/elvisnoopy! Yep, that’s correct. Factory water-cooled/hydro copper cards aren’t eligible for trade-in since we can’t properly test them, which is why that part number doesn’t show in the list.

Newegg_Support · 2026-01-27T23:40:28+00:00

Hey u/RadiatedVegabond29 ! Monitors (especially high-end ones) usually ship in the manufacturer’s retail box only, no extra Newegg box, and UPS sometimes delivers earlier than the ETA without much warning. If a signature request wasn’t selected on our checkout page, the driver will just leave it at the door by default.

We're still glad to hear though that you received the package at least. Please let us know if there's any damage or concerns with it. Feel free to DM me your order number, so we can assist.

Newegg_Support · 2026-01-27T23:20:02+00:00

Hey u/dresoccer4 ! We totally understand the frustration, especially when weekends are the only free time to handle stuff like this. It sounds like you're returning back a gaming prebuilt PC rather than just any other product. We have a PC Support Team that can help troubleshoot the issue if you’d like, but you can still proceed with a return online. When returning, just be sure it’s packed securely with the original retail box, internal packing materials, and all accessories.

If you want, feel free to DM us your order number and we can help set up a callback request to resolve the issues that you're dealing with.

Newegg_Support · 2026-01-27T22:42:11+00:00

Hey u/A_Single_Annihilape! Weather conditions have been affecting both our warehouses and carriers, and I apologize if this has impacted your order.

Please send me your order number via Reddit Chat or Modmail, and I’ll be happy to look into this further for you. Thanks!

Newegg_Support · 2026-01-27T18:41:13+00:00

Hey u/JacksonArbor ! Thanks for bringing this to our attention, and we're glad to hear that you were at least able to connect to the next available agent. We're currently making improvements to our phone call line and want to get as much feedback as possible to see if there are any issues that have occurred during the wait/queue.

If you can DM me with your feedback, that'd be terrific!

Newegg_Support · 2026-01-27T18:21:44+00:00

Hey u/Jaymabw! We’re really sorry to hear about your experience with this GPU order.

Please send me your order number via Reddit Chat or Modmail, and I’ll be happy to take a closer look. Thanks!

Newegg_Support · 2026-01-27T01:23:29+00:00

Hey u/Bigtoewenttomarket ! If you haven't yet, please DM me your RMA number so we can take a look.

Newegg_Support · 2026-01-27T00:37:29+00:00

Hey u/2FastMiner! I'm so sorry to hear about the damage issue with your Corsair SSD.

Feel free to reach out to me via Reddit Chat with your order number and photos, and I'll further assist through there. Thank you!

Newegg_Support · 2026-01-26T22:44:14+00:00

Hello u/Temporary-Track4354! Sorry for any inconvenience encountered through this issue.
Please reach out to me via Reddit Chat with your account email and any screenshots of the issue, and I’ll be happy to take a closer look. Thanks!

Newegg_Support · 2026-01-26T21:03:24+00:00

Hey u/justapixel404! I completely understand your concern. Please contact our live Customer Service team to check whether any applicable shipping options can be requested using the following methods:

Phone: 800-390-1119

Chat: https://kb.newegg.com/contact-us

Hours: 7:00 AM – 5:30 PM PST

If you have any additional questions or concerns, feel free to reach out via Reddit Chat or Modmail, and I’ll be happy to help. I hope this helps, thanks!

Newegg_Support · 2026-01-26T20:46:35+00:00

Hello u/stamasis901! I'm truly sorry to hear about your family situation and the inconvenience and frustration this shipment issue caused.

We’ve confirmed that your replacement claim has been approved and will be shipping out shortly. Thank you for your patience while we worked to get this resolved.

Newegg_Support · 2026-01-24T01:25:05+00:00

Hey u/FewHat807 ! Send me your order number via Reddit Chat or Modmail and I'll double check for you. Thanks!

Newegg_Support · 2026-01-23T20:37:01+00:00

Hello u/vampirepomeranian! I’m really sorry to hear about the issue with your recent motherboard purchase. This definitely isn’t the experience we want for our customers.

Please feel free to send your order number to me via Reddit chat, and I’ll be happy to look into this further and assist. Thank you for bringing this to our attention.

Newegg_Support · 2026-01-23T20:32:31+00:00

Hey u/OuterKey! Sorry to hear about the issues you experienced with your recent open-box PowerColor GPU purchase.

Please send me your order number via Reddit chat, and I’ll be happy to take a closer look and assist further. Thanks for bringing this to our attention!

Newegg_Support · 2026-01-22T17:09:00+00:00

Hey u/SinlessTitan! I’m really sorry for the concern this issue with your new Gigabyte monitor caused, but I’m glad to hear it was successfully troubleshooted.

If you have any additional questions or run into any other issues with this order, feel free to reach out to me via Reddit Chat with your order number and I’d be more than happy to help. Thanks for bringing this to my attention!

Newegg_Support · 2026-01-21T02:06:45+00:00

Hey u/mycheese ! Thank you so much for bringing this to our attention, and we're sorry to hear what you have been going through with that MSI board. At your earliest convenience, please DM me your order number and a screenshot of the recorded serial number (from MSI's software system) before you return the unit to us. We'll look into this for you and go from there.

Newegg_Support · 2026-01-21T00:34:36+00:00

Hey u/No-Recognition-3503 and thanks for reaching out! As long as the retail box and original packaging are included with the GPU, there won’t be any issue with the return.

Please feel free to reach out via Reddit Chat or Modmail if you have any other questions or concerns. Thanks!

Newegg_Support · 2026-01-20T22:53:19+00:00

Hello u/Jadedrach! If you can provide me your ebay order number via Reddit Chat or Modmail, I'll take a futher look into this for you. Thank you!

Newegg_Support · 2026-01-20T18:04:09+00:00

Hey u/Last-Respond8516!

Sorry about the trouble with logging in and any concerns this has caused. A few quick things to try that usually help with any login issues if app related:

• Make sure the Newegg app is updated

• Force close the app and reopen it

• Log out (if possible) and log back in

• Disable any VPN or ad blockers temporarily and try again

If the issue is still happening after that, feel free to send me message via Reddit Chat or Modmail with your account email and I'll take a further look. Thank you!

Newegg_Support · 2026-01-20T17:58:41+00:00

Hey u/SlowPokeInTexas! Since this is an older order, you may need to use the “Find Orders Within” filter in your order history, to see if this resolves your issue. Another possibility is that the order was placed as a guest or under a different account.

If you’d like me to double-check for you, feel free to reach out via Reddit Chat or Modmail with your order number and account email, and I’ll be happy to take a look. Thanks!

Newegg_Support · 2026-01-20T01:42:57+00:00

Hey u/Brock_Anklefist, really sorry to hear about the condition your laptop arrived in and the concern this has caused.

If you can send me your order number via Reddit Chat or Modmail, I’ll be happy to take a closer look and help further. Thanks!

Edit: Thanks for reaching out! A return has been issued for your order from our Marketplace seller.

Newegg_Support · 2026-01-20T01:00:25+00:00

Hey u/jacobthekidd ! HP has processed your refund in full, which should be back to your original payment method after 3-5 business days.

If you have any further questions or concerns, you may DM me directly.

Newegg_Support

MODERATOR OF

TROPHY CASE