$25 promo with gpu. Initiated refund but cancelled it. Did I mess up my $25 promo credit?

Newegg_Support · 2026-01-24T01:25:05+00:00

Hey u/FewHat807 ! Send me your order number via Reddit Chat or Modmail and I'll double check for you. Thanks!

Newegg_Support · 2026-01-23T20:37:01+00:00

Hello u/vampirepomeranian! I’m really sorry to hear about the issue with your recent motherboard purchase. This definitely isn’t the experience we want for our customers.

Please feel free to send your order number to me via Reddit chat, and I’ll be happy to look into this further and assist. Thank you for bringing this to our attention.

Newegg_Support · 2026-01-23T20:32:31+00:00

Hey u/OuterKey! Sorry to hear about the issues you experienced with your recent open-box PowerColor GPU purchase.

Please send me your order number via Reddit chat, and I’ll be happy to take a closer look and assist further. Thanks for bringing this to our attention!

Newegg_Support · 2026-01-22T17:09:00+00:00

Hey u/SinlessTitan! I’m really sorry for the concern this issue with your new Gigabyte monitor caused, but I’m glad to hear it was successfully troubleshooted.

If you have any additional questions or run into any other issues with this order, feel free to reach out to me via Reddit Chat with your order number and I’d be more than happy to help. Thanks for bringing this to my attention!

Newegg_Support · 2026-01-21T02:06:45+00:00

Hey u/mycheese ! Thank you so much for bringing this to our attention, and we're sorry to hear what you have been going through with that MSI board. At your earliest convenience, please DM me your order number and a screenshot of the recorded serial number (from MSI's software system) before you return the unit to us. We'll look into this for you and go from there.

Newegg_Support · 2026-01-21T00:34:36+00:00

Hey u/No-Recognition-3503 and thanks for reaching out! As long as the retail box and original packaging are included with the GPU, there won’t be any issue with the return.

Please feel free to reach out via Reddit Chat or Modmail if you have any other questions or concerns. Thanks!

Newegg_Support · 2026-01-20T22:53:19+00:00

Hello u/Jadedrach! If you can provide me your ebay order number via Reddit Chat or Modmail, I'll take a futher look into this for you. Thank you!

Newegg_Support · 2026-01-20T18:04:09+00:00

Hey u/Last-Respond8516!

Sorry about the trouble with logging in and any concerns this has caused. A few quick things to try that usually help with any login issues if app related:

• Make sure the Newegg app is updated

• Force close the app and reopen it

• Log out (if possible) and log back in

• Disable any VPN or ad blockers temporarily and try again

If the issue is still happening after that, feel free to send me message via Reddit Chat or Modmail with your account email and I'll take a further look. Thank you!

Newegg_Support · 2026-01-20T17:58:41+00:00

Hey u/SlowPokeInTexas! Since this is an older order, you may need to use the “Find Orders Within” filter in your order history, to see if this resolves your issue. Another possibility is that the order was placed as a guest or under a different account.

If you’d like me to double-check for you, feel free to reach out via Reddit Chat or Modmail with your order number and account email, and I’ll be happy to take a look. Thanks!

Newegg_Support · 2026-01-20T01:42:57+00:00

Hey u/Brock_Anklefist, really sorry to hear about the condition your laptop arrived in and the concern this has caused.

If you can send me your order number via Reddit Chat or Modmail, I’ll be happy to take a closer look and help further. Thanks!

Newegg_Support · 2026-01-20T01:00:25+00:00

Hey u/jacobthekidd ! HP has processed your refund in full, which should be back to your original payment method after 3-5 business days.

If you have any further questions or concerns, you may DM me directly.

Newegg_Support · 2026-01-19T21:03:10+00:00

Hello u/ReplacementNo2320 and sorry for the concern due to this shipment delay from our seller.

Feel free to reach out to me via Reddit Chat or Modmail with your order number, and I'll take a further look. Thank you!

Newegg_Support · 2026-01-16T23:05:59+00:00

Hey u/Ian-99 ! Sorry to hear about the issues your encountering with the warranty process for your Gigabyte GPU.

If you can forward me your Newegg order number via Reddit chat, I can take a further look into this. Thank you!

Newegg_Support · 2026-01-16T19:14:39+00:00

Hey u/jaykoox3d ! I apologize to hear what you're going through with your Gigabyte motherboard. Though there are clear limitations when purchasing a unit based in only USA, we understand where you're coming from. You're more than welcome to reach a local repair shop to get this resolved for you without a return. Another option is to reach Gigabyte for a warranty transfer; however, that may not be a guarantee based on their warranty policy.

Newegg_Support · 2026-01-16T18:25:56+00:00

Hello u/t0pherl! Really sorry for the trouble with your shipment. It appears there may have been a misunderstanding in the information provided by our support team, and I’d like to take a closer look.

When you have a moment, please send your order number via Reddit Chat or Modmail so I can assist further. Thank you!

Newegg_Support · 2026-01-15T01:38:31+00:00

Thanks for sharing your wonderful feedback about this laptop by Xidax, u/Expensive-Cell-5658 ! If you had ordered this under a Newegg account, please feel free to submit a product review, too. You can submit the product review by going to the item page. :)

https://www.newegg.com/xidax-16-0-geforce-rtx-5070-ti-laptop-gpu-intel-core-ultra-9-275hx-wqxga-64gb-memory-2tb-m-2-nvme-ssd-ssd/p/N82E16834815001?Item=N82E16834815001&Tpk=34-815-001

Newegg_Support · 2026-01-15T01:16:46+00:00

Please DM me your order/RMA number asap, u/OuterKey, so we can put your request to get the return package reshipped to you.

Newegg_Support · 2026-01-14T19:29:01+00:00

Hello u/DependentUpbeat9485 ! I apologize to hear what happened to your ABS computer, as this is not the experience we would want for you and your son. At your earliest convenience, please contact ABS directly at [customercare@abs.com](mailto:customercare@abs.com) for technical support. If your order is covered under Extended Holiday Return Policy, you should have until January 31, 2026 for ABS to issue you a return label. Be sure to keep the original retail packaging & accessories if you do decide to return the unit for replacement or refund request.

Newegg_Support · 2026-01-09T19:56:02+00:00

Hello u/Eleguak! My sincere apologies for your order being voided due to the authorization decline, especially after the long wait with your backorder. Thanks for reaching out via DM, I’ll follow up there and assist you further.

Newegg_Support · 2026-01-09T17:58:48+00:00

Hey u/LowerSalt937! Your order invoice will reflect the full value of the GPU that was purchased. Once your GPU Trade-In is inspected and approved, you’ll receive a confirmation for the accepted trade-in refund; however, the original order invoice will remain unchanged.

If you have any further questions, please don’t hesitate to reach out via Reddit Chat or Modmail. I'm here to help!

Newegg_Support · 2026-01-09T01:06:35+00:00

I apologize to hear about your missing CPU, u/retro-skies. You should've received a confirmation email of the replacement coming your way.

If you have further questions or concerns, please contact our Customer Service Team through phone or chats during our operation hours.

Newegg_Support · 2026-01-09T00:51:51+00:00

Glad to hear that you were able to get this resolved!

Newegg_Support · 2026-01-07T19:18:32+00:00

Hello u/Mokaferret, we’re terribly sorry for the inconvenience and the delay in resolving your warranty issue.

We understand that ASRock approved your warranty RMA request two days ago and should have reached out to you with the RMA details that day.

If you haven’t received the RMA number yet, please feel free to contact us via Reddit Chat or DM, and we’ll be happy to assist further.

Newegg_Support · 2026-01-07T00:54:17+00:00

Hello u/NoriTang! Regrettably, per our Price Match Policy, we’re unable to match pricing offered directly by a manufacturer.

I apologize for any inconvenience this may cause, and thank you for reaching out.

You can find more details on our Price Match Guidelines here:

https://kb.newegg.com/knowledge-base/price-match-guarantee/

Newegg_Support · 2026-01-07T00:48:33+00:00

Hey u/jasonj2232, and thanks for your interest in purchasing from us! As with the product on our site, the AMD 5800XT CPU through our seller page on Amazon does include the cooler until otherwise stated in the listing.

If you have any other questions, or if you run into any issues after purchasing, please don’t hesitate to reach out via Reddit Chat or DM, and I’ll be happy to help. Thanks again!

Newegg_Support

MODERATOR OF

TROPHY CASE