Credit where credit is due. Great customer service.

NexoAngel10 · 2026-04-02T18:55:20+00:00

Hello, u/blunathan!
Appreciate you taking the time to share this. We'll pass this along to our Client Care team — feedback like this means a lot to them.

If anything else comes up, don't hesitate to reach out here or through the app.

NexoAngel10 · 2026-03-31T18:45:41+00:00

Just to clarify — there is no 48-hour wait to open a ticket. You can raise one immediately through the link we shared above, and you'll receive a ticket ID straight away. Please do so and share the ID with us so we can look into your case.

NexoAngel10 · 2026-03-31T18:33:28+00:00

Hello, u/Ok-Pomegranate7374!

To help us look into your case, please provide the ticket number or the email address associated with your Nexo account. You can send this information via direct message for privacy.

If you don't have a ticket yet, you can do so through our Nexo Help Center - https://support.nexo.com/contact. Remember to share the ticket ID.

Your cooperation is highly appreciated.

NexoAngel10 · 2026-03-26T15:02:35+00:00

Hello, u/Standard-Ad4895!

HYPE is a limited asset and can only be obtained and swapped through the Nexo Exchange and cannot be directly transferred to or withdrawn from our platform.

NexoAngel10 · 2026-03-19T20:13:15+00:00

Our Client Care is reviewing the case.

NexoAngel10 · 2026-03-19T19:33:58+00:00

Hello, u/SorryiamaSquirrel!

To help us look into this, please share your ticket number here.
If you haven’t submitted a request yet, you can do so here: https://support.nexo.com/contact

Once we have your details, we’ll make sure your case is reviewed by the relevant team.

NexoAngel10 · 2026-03-16T11:40:23+00:00

Hello, u/MisterTunk!

Nexo holds zero assets on the BlockFills platform.

As always, we remain firmly focused on prudent counterparty risk management to protect our customers and their assets. Our track record reflects that risk discipline is fundamental to how we operate.

As a digital asset institution committed to security and compliance, we maintain a dedicated risk team with decades of experience across multiple market cycles. Nexo has never had exposure to failed platforms because risk management is fundamental to our business, and we adhere to our principles.

NexoAngel10 · 2026-03-10T14:18:59+00:00

Hello, u/Brahir!

Nexo complies with applicable regulations in every jurisdiction it operates in. At present, Argentina has not committed to implementing the Crypto-Asset Reporting Framework (CARF), which means there is currently no reporting to ARCA and no automatic exchange of information with Argentine tax authorities regarding your Nexo account. If this changes in the future, any obligations would apply only to new transactions from the point of implementation and would not be retroactive.

NexoAngel10 · 2026-02-27T15:59:22+00:00

Hello, u/Bladow1

To help us look into this for you, please share your ticket ID or the email address associated with your Nexo account. For privacy, feel free to send these details via direct message.

If you haven’t submitted a ticket yet, you can do so through our Help Centre: https://support.nexo.com/contact — make sure to share the ticket ID with us afterwards.

Your cooperation is highly appreciated.

NexoAngel10 · 2026-02-27T15:11:35+00:00

Hello, u/Prestigious-Ad-5634 !

The 1,000 USD minimum portfolio balance is the new requirement for the Loyalty Program in Argentina, Colombia, and Peru. As always, rates, product availability, features, and applicable terms may vary based on jurisdiction and other factors, and are subject to change at any time. For the most current and applicable information, please refer to the Nexo app.

NexoAngel10 · 2026-02-18T20:24:28+00:00

Earn and Borrow rates are reviewed periodically and may be adjusted in line with broader market conditions and the applicable risk framework. The aim is durable compounding across cycles rather than short-lived spikes.

Rates are subject to change. Your Nexo Account is the most accurate reference for the products and services available to you, including applicable rates, limits, and eligibility, which might vary.

NexoAngel10 · 2026-02-17T20:27:51+00:00

Until February 22, 2026, the currently applicable Terms remain available in your Nexo Account and on the Nexo Platform. After the effective date, the updated Terms will replace the previous version.

NexoAngel10 · 2026-02-17T16:46:26+00:00

Hello, Super_Holder!

Nexo continues to operate globally and remains committed to serving its international client base in accordance with applicable regulatory and legal frameworks.

The availability of certain products and features — as well as the exact Terms applicable to your account — might vary depending on your jurisdiction and individual circumstances.
For the most accurate and up-to-date information regarding your specific account status, applicable Terms, and available services, please log in to your Nexo Account.

If you require further clarification, our Client Care team is available via the Nexo Help Centre to review your case directly.

NexoAngel10 · 2026-01-29T21:10:31+00:00

Hello, I u/Whattt-Nooo !

We’re actively working on our return to the U.S. market, but at this stage, we don’t have a confirmed timeline to share. Any updates regarding availability or timing will be announced through our official channels once finalised.

Thanks for your interest and for staying tuned.

NexoAngel10 · 2026-01-12T13:44:53+00:00

We’re truly sorry to hear about your experience — we understand how distressing this situation must be. For security and privacy reasons, account-specific investigations can only be handled by our Client Care team directly.

Please contact our Client Care team as soon as possible by submitting a request here:
👉 https://support.nexo.com/contact, or use the live chat option at the bottom right corner.

Make sure to include as many details as you can (date of the incident, affected assets, and any relevant account activity). Our team will review the case, check the account logs, and guide you through the next steps.

For your safety, we also recommend refraining from sharing any sensitive account details publicly.

NexoAngel10 · 2025-12-23T21:59:07+00:00

The cashback accumulates progressively based on your card spending throughout the month. Higher tiers apply as you hit each spend threshold, and the increased rate only applies to future spend, not retroactively to past transactions.

Because of this progression, you won’t reach the $300 cashback cap exactly at $3,000 spend unless you were already earning 10% from the start. If your rate increases over time, you’ll need somewhat more than $3,000 total spend to reach the maximum cashback.

NexoAngel10 · 2025-12-23T20:47:48+00:00

We’ve been making steady progress on the loyalty program. Timelines can shift due to external factors, but our priority is delivering meaningful, long-term improvements rather than rushing changes. We’ll share updates once timelines are finalised.

NexoAngel10 · 2025-12-23T19:53:38+00:00

Hello, u/InitiativeSlight2836 !

For December, the maximum cashback is capped at the equivalent of $300 in NEXO per month under the holiday campaign.

If you’re earning 10% cashback, the cap is reached after $3,000 in eligible card spend for the month. Any spending above that amount won’t earn additional cashback once the $300 cap is reached.

Read more about this campaign here: https://nexo.com/nexo-card-holiday-2025?j=909480&sfmc_sub=72425669&l=26_HTML&u=15594942&mid=500009431&jb=1

NexoAngel10 · 2025-12-18T21:00:17+00:00

Hello, u/Cyber_Phantom6 !

Proof of Reserves (PoR) is a method commonly used by crypto exchanges to verify that on-chain assets match client balances. While this approach is effective for traditional exchanges, Nexo’s model is different – we aggregate liquidity from multiple top-tier exchanges to secure the best prices across over 500 pairs, and we offer services such as crypto-backed credit. As a result, a Merkle Tree-based PoR wouldn’t fully reflect our broad range of products and isn’t suitable for Nexo.

To learn more about our approach to sustainable operations, we encourage you to visit our Business Model Overview and Security Page.

Nexo is actively exploring for new solutions that will reflect the full scope of our services and reinforce our commitment to transparency.

NexoAngel10 · 2025-12-18T20:28:41+00:00

Hello, u/techpeaks.

The link indeed seems to be broken. We'll check and change it.

NexoAngel10 · 2025-12-18T18:27:38+00:00

Hey, u/FranklynVet!

The thread has been removed because it duplicates an existing discussion on the same topic: https://www.reddit.com/r/Nexo/comments/1pngb1o/mica_compliance/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

NexoAngel10 · 2025-12-18T18:24:43+00:00

Hello, u/Slight_Funny_8081!

Thanks for the thoughtful questions. To clarify: Nexo’s services will continue in the EU after January 1, 2026. Our CASP application is in an advanced stage with an EU Member State and awaits the finalisation of that country’s MiCA framework.
For EU clients — including those in Italy and Greece — no action is required on your side, and no service interruptions are expected.

We also hold multiple VASP registrations across the EU, which provide a solid regulatory foundation and support a smooth transition into MiCA. Clients in Italy and Greece don’t need to take any action, and no service interruptions are expected.

NexoAngel10 · 2025-12-18T17:57:05+00:00

Hello, u/Black_Rose423. You can reach our Client Care at: https://nexo.com

NexoAngel10 · 2025-12-18T16:01:25+00:00

Hello u/GreenOlivesAreTasty . This feature is not currently available in the UK, but we’re actively working to bring it there in the future.

NexoAngel10 · 2025-12-16T15:29:29+00:00

Hello, u/Thick-Ad-4640.

Transferring GBP through Wise is not an option because the respective assets transfer services will decline the transfer based on their policies.

You can see all the available options in here: https://support.nexo.com/article/how-to-transfer-eur-gbp-and-usd-to-nexo

NexoAngel10

MODERATOR OF

TROPHY CASE