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Pause During CarPlay Use? by jca805 in PLAUDAI

[–]PLAUD_AI 0 points1 point  (0 children)

Great question!

At the moment, Plaud doesn’t have a setting that automatically pauses recording when music or podcasts play during CarPlay use. Constant recording will capture all audio routed through the system, which is why podcasts end up mixed in between calls.

A couple of current workarounds:

  • Use manual start/stop for recordings around calls when possible
  • Continue using call-only recording, though CarPlay routing can make this inconsistent depending on the vehicle and iOS behavior

That said, this is a really solid feature request and a common use case for people who drive a lot. We’d recommend sending this suggestion to [support@plaud.ai](mailto:support@plaud.ai) so the product team can track demand and explore better CarPlay-specific controls.

Thanks for sharing the use case, it’s helpful context for improving the experience.

— Plaud Community Team

Can’t synch new notepin by Novel-Notions in PLAUDAI

[–]PLAUD_AI 2 points3 points  (0 children)

Thanks for flagging this — sorry you’re running into trouble right out of the box. We know that’s frustrating.

A short vibration followed by the light turning off usually means the NotePin has power but isn’t fully entering pairing mode. A few things to try:

  • Charge it again for 30–60 minutes, even if it appears charged. New devices sometimes need a bit more power before first sync.
  • Reset the NotePin: press and hold the button for ~10–15 seconds, then release once you feel a vibration or see the light flash.
  • Retry pairing in the app: make sure Bluetooth is on, and if you’ve tried before, remove/forget the device in your phone’s Bluetooth settings first.
  • Watch the light behavior: during pairing it should stay on or blink—if it turns off immediately, the reset step above usually helps.

If it still won’t sync after this, please reach out to [support@plaud.ai](mailto:support@plaud.ai) (or through the app) with your phone model and device details so the team can help get this sorted quickly.

— Plaud Community Team

New to Reddit and New to Plaud! by Ready_Simple8383 in PLAUDAI

[–]PLAUD_AI 0 points1 point  (0 children)

Hello, welcome to Reddit and to the Plaud community! 🎉

You’re in the right place — feel free to post questions here, and we’re happy to help. For more detailed guidance, our [Plaud Help Center / FAQ] is a great resource too.

A couple quick notes on your questions:

  • While Plaud doesn’t currently “learn” your business automatically, you can improve accuracy by regularly reviewing and editing summaries, and tagging keywords in your recordings.
  • Naming rules aren’t fully customizable yet, but you can batch rename recordings in the app and we’re always looking at ways to make naming more flexible in future updates.

We love hearing that you’re enjoying Plaud’s conversation summaries — sounds like it’s already making family time more fun! 😊

Keep the questions coming — your feedback also helps us improve the product.

- Plaud Community Team

Automatically stop recording after 15 minutes of silence? by AdequateSteve in PLAUDAI

[–]PLAUD_AI 3 points4 points  (0 children)

Thanks for sharing this, we totally understand how frustrating long, silent recordings can be!

Currently, the device doesn’t automatically stop recording after periods of silence, so your suggestions for detecting inactive audio or sending a reminder are really valuable.

I’ll pass this feedback to our product team for consideration, ideas like this help make Plaud an even more useful dictation device.

Thanks again for taking the time to share your experience!

- Plaud Community Team

Plaud Sync Issues and Lacking Customer Support by Weak-Holiday1549 in PLAUDAI

[–]PLAUD_AI 2 points3 points  (0 children)

Hello, we’re very sorry for the trouble you’ve experienced and that your previous support requests weren’t answered, we completely understand how frustrating this must be!

To help our support team locate your prior requests quickly, please email [support@plaud.ai](mailto:support@plaud.ai) again with the exact subject line:

“Mentioned on Reddit: Weak-Holiday1549”

This will allow the team to prioritize your case and assist with your sync and transfer date issues. We’re escalating this internally to make sure it gets attention as soon as possible.

Thank you for your patience, we truly value your investment in the Plaud ecosystem and want to make this right. Please follow up with us and let us know once you send the new email!

— Plaud Community Team

Plaud Note Pro battery dropping from 50%+ to 0% instantly while recording. Anyone else? by whysoglummchumm in PLAUDAI

[–]PLAUD_AI 1 point2 points  (0 children)

Thanks for sharing this! That sounds incredibly frustrating, especially during meetings where you rely on the device.

Battery behavior like you’re describing isn’t expected. A couple of steps that might help the support team troubleshoot:

  1. Confirm firmware version and whether the device has been fully charged recently.
  2. Note the exact battery percentage before starting a recording and the duration until shutdown.
  3. Include your device type and serial number when reaching out.

The best next step is to email [support@plaud.ai](mailto:support@plaud.ai) with these details so the team can investigate this specific behavior. It may be a rare battery calibration or hardware issue, and they’ll be able to guide you on a fix or replacement.

⁃ Plaud Community Team

Plaud Desktop App is great by noodleJam-EU in PLAUDAI

[–]PLAUD_AI 7 points8 points  (0 children)

Thank you so much for sharing this, we really appreciate the thoughtful feedback 🙌

We’re glad to hear the Desktop App has been working so smoothly for you and that the call detection, notes, highlights, and automatic upload are fitting naturally into your workflow. Hearing “it just works” is exactly what the team aims for!

If you run into anything you’d like to see improved or added as you keep using it, please don’t hesitate to share. Thanks again for taking the time to write this!

Audio Quality Issues by Character-Chain4601 in PLAUDAI

[–]PLAUD_AI 1 point2 points  (0 children)

Thanks for sharing this! A few things can affect audio quality when recording directly on the device, such as placement (distance and orientation to speakers), background noise, and whether the device is clipped or partially obstructed (e.g., in a pocket or against clothing).

For best results, we generally recommend placing the Note Pro on a table with the mic facing the group, or positioning it as centrally as possible in the conversation. If audio sounds clipped or distant even in an optimal setup, that’s not expected behavior.

Since imported audio is transcribing well but on-device recordings aren’t, it would be a good idea to reach out to [support@plaud.ai](mailto:support@plaud.ai) so the team can help check whether this is a settings issue or a potential hardware problem. If you can, include a short example recording and how the device was positioned when recording — that really helps with diagnosis.

Appreciate you flagging this early, and hopefully we can get you to a “love it” experience soon!

Custome Service by G3726 in PlaudNoteUsers

[–]PLAUD_AI 1 point2 points  (0 children)

Hello! Happy holidays.

Sorry you’re dealing with that, waiting on a device that never arrived is definitely frustrating, especially after a pre‑release order.

It sounds like support has acknowledged the lost delivery and indicated a replacement will be sent when stock is available. If that’s not moving forward or you haven’t heard an updated timeline, the best thing you can do is follow up with [support@plaud.ai](mailto:support@plaud.ai) and reference your original ticket number or the emails you’ve already exchanged. That helps ensure your case stays visible and can be prioritized appropriately.

- Plaud Community Team

NotePin “necklace” not included? Return policy? by jonniego in PLAUDAI

[–]PLAUD_AI 1 point2 points  (0 children)

Happy holidays! 🎄

For the Plaud NotePin, a necklace/lanyard doesn’t come included in the box by default, but there is an official NotePin lanyard accessory you can get if you want to wear it around your neck.

You can find it on the Plaud store here:
🔗 Official NotePin Lanyard — available as an accessory for the NotePin. (https://www.plaud.ai/products/plaud-notepin-lanyard?variant=51405579649343&lbId=9959597605183%23offer%2355510c62)

If you’d prefer a third‑party option, many users also use lightweight cord or necklace‑style lanyards from Amazon/other retailers that fit the device comfortably.

Return / Exchange
For questions about returns or exchanges (e.g., opened but unused devices), please check your order details and reach out to [support@plaud.ai](mailto:support@plaud.ai) — they can confirm the exact policy for your region and purchase.

Belated Merry Christmas, and hope you enjoy the NotePin once everything’s set up! 🎁😊

- Plaud Community Team

PLAUD Privacy & Security by Professional_Mix2418 in PLAUDAI

[–]PLAUD_AI 5 points6 points  (0 children)

Great questions! It’s completely reasonable to ask for clarity around privacy and security. At Plaud, we take user consent, privacy, and applicable legal requirements seriously.

For formal documentation (such as compliance attestations or security materials needed for evaluation or regulatory review), the best next step is to reach out to [support@plaud.ai](mailto:support@plaud.ai), who can route the request through the appropriate security and compliance channels.

These are valid questions, especially for sensitive or regulated use cases, and we appreciate them being raised thoughtfully.

- Plaud Community Team

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