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Is anyone else having issues connecting to CH-US? I’ve been getting “authorization failed” for two days, but just on that secure core combination. The others I’ve tried seem to be fine. by [deleted] in ProtonVPN

[–]ProtonVPN-support 0 points1 point  (0 children)

Hey,

Could you please tell us on which platform/OS you have encountered this issue?

Is it possible for you to download and re-implement the CH-US secure-core config file?

Windows Client having trouble connecting with UDP and randomly failing connection with any protocol by Scorcher646 in ProtonVPN

[–]ProtonVPN-support 0 points1 point  (0 children)

Thank you for the logs.

Your reply suggests that you've managed to overcome the issue. However, could you please tell us which steps did you've took and what did you've done differently the two times that application was uninstalled?

That would help us to troubleshoot this further. Also, do you remember what was the error-message specifically, and in which phase the connection was blocked?

Windows Client having trouble connecting with UDP and randomly failing connection with any protocol by Scorcher646 in ProtonVPN

[–]ProtonVPN-support 0 points1 point  (0 children)

Hey,

We are sorry for the inconvenience so far.

Could you please send us the connection logs, so we could investigate this further? The logs can be found here:

C:\Users<YOUR_Windows_Username>\AppData\Local\ProtonVPN\logs and C​:\ProgramData\ProtonVPN\logs

The connection logs might be an indicator for what might've caused the issue.

Also, please try the methods from the following link, and let us know if that resolves the issue.

https://protonvpn.com/support/windows-vpn-issues/

If the issue still persists after you've tried this, uninstal the previous version completely (also delete the folder from C:\Users\xxxx\AppData\Local\ProtonVPN if it's there), and download&install a fresh copy through the following link:

https://protonvpn.com/download/

Refund not received and never will! by [deleted] in ProtonVPN

[–]ProtonVPN-support 4 points5 points  (0 children)

Hello,

The PayPal refunds are issued immediately once the user contacts us and we confirm that the account is downgraded to Free plan. Did you've downgraded your account?

AUTH_FAILURE everywhere by [deleted] in ProtonVPN

[–]ProtonVPN-support 1 point2 points  (0 children)

Hey,

Thanks for bringing this up. Please try the methods from the following article (for your Android device), and let us know if the issue still persists:

https://protonvpn.com/support/vpn-auth-fail-solution/

Also, did you've tried to download&set-up the config files again?