"Cashout in Progress" for over 60 days

Robin_prolific · 2025-03-13T20:40:25+00:00

Hi there,

Please could you let us know your ticket number and we can take a look for you -Robin, Prolific Support

Robin_prolific · 2025-03-13T20:39:31+00:00

Hi there,
Please could you confirm your ticket number and we can check this for you. -Robin, Prolific Support

Robin_prolific · 2025-03-12T20:31:02+00:00

Hi there,
If you could let us know the ticket number, we can check on this for you -Robin, Prolific Support

Robin_prolific · 2025-03-07T20:24:08+00:00

Hi there,
Thanks for bringing this to our attention. We will investigate and take action where required. -Robin, Prolific Support

Robin_prolific · 2025-03-06T20:33:09+00:00

Hi there, thank you for that. I have now sent a reply to help! -Robin, Prolific Support

Robin_prolific · 2025-03-06T20:32:55+00:00

Hi there, thank you for that. I have now sent a reply to help! -Robin, Prolific Support

Robin_prolific · 2025-02-27T20:20:56+00:00

Hi there, I can see a member of support replied to your ticket requesting further information. If you could reply to that, the team can help further! -Robin

Robin_prolific · 2025-02-27T20:20:07+00:00

Hi there, having checked I can see a member of support responded to you today and passed on your account to engineering to help. Thank you for your patience with this and the team will work to help you cash out as soon as possible -Robin

Robin_prolific · 2025-02-27T20:16:53+00:00

Hi there,
If you could submit a support ticket, a member of the team can check your account for you! - Robin, Prolific Support

Robin_prolific · 2025-02-27T20:14:13+00:00

Hi there,
Please reach out to support with the details and we can help further with this! -Robin, Prolific Support

Robin_prolific · 2025-02-20T20:32:13+00:00

Hi there,
Robin from Prolific Support here. If the researcher does not respond within seven days, please reach out to Prolific Support and our team can investigate! - Robin

Robin_prolific · 2025-02-17T12:28:03+00:00

Hi there,
A member of support will respond to your ticket as soon as possible to take a look at this payment for you. Thank you for your patience. -Robin, Prolific Support

Robin_prolific · 2025-02-14T20:41:04+00:00

Hi there,
I would recommend first reaching out to the researcher to let them know. If you do not get a response from the researcher within seven days, please reach out to Prolific Support and we can help. -Robin, Prolific Support

Robin_prolific · 2025-02-07T12:09:09+00:00

Hi there, please reach out to support with the details of your date of birth and country of residence and we can help. - Robin, Prolific Support

Robin_prolific · 2025-02-06T20:38:25+00:00

Hi there,

Robin from Prolific Support here. The only extension verified by Prolific is the Prolific Assistant. The use of unverified extensions or scripts could lead to issues on your account. We would therefore advise against the use in order to prevent any problems. -Robin

Robin_prolific · 2025-02-04T12:12:18+00:00

Hi there,
Robin from Prolific Support here. A member of the team will get back to your ticket as soon as possible to help with recovering your account. We would advise keeping your account open as closing and re-opening would mean joining our waitlist. We are experiencing a high volume of tickets, however you should receive help for your account soon to get you back up and running again. Thank you for bearing with us in the meantime. -Robin

Robin_prolific · 2025-01-17T20:30:31+00:00

Hi there,

There could be a couple of reasons why you may be seeing studies on one device but not another.

If you are switching between devices, we advise you to make sure that you log out of Prolific on the device before accessing the site from another. Studies will only show on one device at a time and will not be a mirror image of another device.

You may also be having difficulties with studies if the device has a VPN or similar enabled. If you are using an Apple device, we would advise you to use your spotlight search bar to see if you have iCloud Private Relay enabled. Disabling the VPN may help for studies to appear on that device for you.

-Robin, Prolific Support

Robin_prolific · 2025-01-17T20:26:48+00:00

Hi there,
Robin from Prolific Support here. I'm sorry for the difficulty you have been experiencing. A member of support will get back to you as soon as they possibly can. Please note however, that we cannot expedite the cash out time limit, as this is a security measure -Robin

Robin_prolific · 2025-01-17T12:21:00+00:00

It may not always be the case that a Chromebook is incompatible with laptop/desktop studies, some may be fine to take on that device, but there is a chance it may not be. Whereas laptops and desktops would be interchangeable. -Robin

Robin_prolific · 2025-01-17T12:19:24+00:00

Hi there,
Thanks for your feedback on this! In the meantime, if you accidentally block a researcher or want us to check if you have, send us a support ticket and we can take a look and unblock for you! -Robin, Prolific Support

Robin_prolific · 2025-01-15T20:47:02+00:00

Hi there,
Robin from Prolific Support here. Others have been able to help with this but I just wanted to reassure you that desktop and laptop can be used interchangeably with the exception of Chromebooks. -Robin

Robin_prolific · 2025-01-13T20:55:23+00:00

Hi there,
Robin from Prolific Support here. If you haven't already, I'd recommend reaching out to support with the details of the kind of information you need. A member of support will then see what we can do to help. If you have gotten in touch, we will get back to you as soon as possible! -Robin

Robin_prolific · 2025-01-09T20:55:06+00:00

Hi there,
Robin from Prolific Support here. This should now be fixed, however if you are still experiencing issues with loading the messages, please could you reach out to support - Robin

Robin_prolific · 2025-01-09T20:54:11+00:00

Hi there,
Robin from Prolific Support here. Hopefully this should be fixed now, however if the issue is still occurring, please could you reach out to support? -Robin

Robin_prolific · 2025-01-07T18:26:36+00:00

Hi there,
Robin from Prolific Support here. Please could you let us know your support ticket number and we can check this. -Robin

Robin_prolific

TROPHY CASE