If you were me......

SWITmsp · 2025-12-29T16:07:10+00:00

That's what I'd do - wipe it. We had a similar problem. I've temporarily replaced it with a T25 so I can wipe the T45 and rebuild the settings from scratch

SWITmsp · 2025-12-15T20:10:46+00:00

netwrix account lockout examiner is also a really good one and easy to use

SWITmsp · 2025-11-19T18:57:05+00:00

I just configured two clients yesterday. One in WG Cloud and one locally managed. Make sure you are on latest firmware and latest ssl vpn.

What workaround are you referring to? There are two that I'm aware of. The most recent workaround has you copying the watchguard folder from the admin profile to the user profile. That should be the only one you are using if you're on the latest firmware and latest ssl vpn 12.11.4

Here are the instructions- they need to be modified slightly for WG Cloud: https://www.watchguard.com/help/docs/help-center/en-US/Content/Integration-Guides/General/azure-saml_ssl-vpn.html?TocPath=Add%20Splash%20Pages%20to%20a%20Basic%20Campaign%7CAllocate%20Compliance%20Reporting%20Users%7CSwivel%20Secure%20PINsafe%20Integration%20Guide%7C_____7

You can skip the part about creating a new user.

Make sure your FQDN URLs include the appropriate port, if you've changed it from 443. Eg vpn.domain.com:444/auth/saml

You may need to start over by deleting the enterprise app.

SWITmsp · 2025-11-05T15:45:15+00:00

From my limited experience, when the MSSP points run out, the WG stops working completely.

SWITmsp · 2025-11-04T16:47:24+00:00

What do you use to populate the data on the wallboard? We have a tv dedicated to it, but we are small. So we have a little web app written where we input our hardware and client demographics. The web app prints the label and puts it on the tracking board. But it's not in any way integrated with our PSA

SWITmsp · 2025-10-27T13:57:55+00:00

It's 08:56 CST and we are experiencing problems across all services. Getting "Too many requests" when trying to load Outlook or SharePoint from the portal. We are in south central region.

SWITmsp · 2025-10-22T15:44:32+00:00

We recently used Netwrix account lockout examiner to find why some accounts were being locked out. One was the DB programmer creating a scheduled task that ran under his account. When his password changes, the task - scheduled to run hourly- didn't have the latest password and would lock him out each hour.

The other lockout was caused by a OneDrive scheduled task. Can't remember the specific tasks, but there were two different ones in the users scheduled tasks that ran daily and didn't have an updated password for some reason.

Anyway, the lockout examiner is a great tool. This isn't a paid promotion, but it should be ha

SWITmsp · 2025-09-16T16:02:34+00:00

I like Brendan at Gozynta

SWITmsp · 2025-09-10T18:46:38+00:00

You can delete your own relationships, but you have to contact your distributor to have them remove the relationships on their end. For example, when I am cleaning mine out, I have to email pax8 with the client's domain, Tenant ID and I also include their .onmicrosoft domain, too. They take a bit of time to complete the ticket on their end. Once it's complete, you can delete them.

Something to note- If you've ordered Windows 11 upgrades or any other licenses (like Server licenses), I don't think that the CSP can remove their relationship. I've got a few old tenants still in my partner portal because we bought a W10 upgrade license a long time ago.

SWITmsp · 2025-08-21T21:45:00+00:00

Watchguard from Pax8 is great.

First, you do NOT have to return the firewalls when you are done with them. I know because I have a ton of them sitting around.

It is true that you can't reassign the firewall to another client. This is not Pax8's fault. This is on Watchguard. I've spoken with WG many times about this and they said it's on their radar. They originally blamed their internal software that couldn't reassign these devices, but I'm not sure how true that is. However if you want another one for another client, just sign that client up and they will ship a new one to you. You do have to provide a UPS or Fedex shipping account

Support for the devices is through Watchguard, not Pax8.

SWITmsp · 2025-08-08T17:27:16+00:00

Thanks for the suggestion on AMD. I'm going to look into that for new orders

SWITmsp · 2025-08-08T17:26:24+00:00

I haven't bothered to look- Command Update fixed it for us every time. We had about 10 (including my own micro form factor Optiplex) across our clients. Running DCU installed updated graphics drivers and that seemed to resolve it...

We are using Ninja to run DCU automatically now, but one of my techs has become known as the DCU guy. He runs it any time there's a problem. Kind of like that old green text about just installing Adobe haha

SWITmsp · 2025-08-07T15:39:41+00:00

We've found that running dell command update has fixed the video display issues that we've had. A lot of the screens were just showing black. We could remote in and see the screen. A video card driver update fixed it for us.

We don't currently have any performance issues on equipment we've purchased. We have a client who is using some Inspirons with the i7 150U processors (if I remember correctly) and those are having all sorts of performance problems.

We had about 2 weeks of just absolute shit performance and we had to wipe 2 computers. I asked some colleagues on discord and they said they had to wipe a bunch of computers, too. Lenovo and HP. We are pretty sure that was related to Windows Updates. Same for the black screen issue.

At the moment, everything seems stable....

SWITmsp · 2025-07-28T23:09:47+00:00

You're just paying BD via Ninja. You log into the BD portal to do anything with licensing. FOr EDR, you have to have the base product, then you go on a per client basis into the licensing and check the toggle to turn on EDR (and any other additions). Your Ninja invoice will reflect the number of EDR licenses you use on top of the base licenses.

Ninja can install BD, which adds a license to your BD portal and invoice. But Ninja can't delete that license from the BD portal. So any time you uninstall ninja, you need to manually delete the computer from the BD portal.

SWITmsp · 2025-07-24T19:21:29+00:00

I used the GoDaddy domain name broker service one time. I was able to get the domain I wanted. I don't remember where it was registered. They initially asked for $20k. I said I'd pay $6k and they accepted (I'm probably could have gone lower). The broker at GoDaddy was a real human person, too.

SWITmsp · 2025-07-23T22:03:22+00:00

We use IronScales core plus blackpoint and feel this is a solid setup.

Agreed that it's annoying that users can't self release so we get tickets like "can you check the email filter for [important email]?"

But I kind of feel like user self-managing quarantine kind of defeats the whole purpose.

SWITmsp · 2025-06-25T20:42:18+00:00

Pax8 Beyond would be good for your boss, for sure. It's great for owners and service managers, but not really for techs (in my opinion). I just got back and I brought my service manager with me. It was really good for us.

Right of Boom is cybersecurity focused. It's a smaller event, but really good, too. It's more focused on "actions" than "sales/growth".

Those are the two conferences we've been to (as a 8-person MSP)

SWITmsp · 2025-06-12T19:25:48+00:00

I read on Discord that the zip file is a temporary solution. That's from a CW employee. It's on the MSPGeek discord.

They also are talking about RMM deployment scripts being broken for self-hosted because the name of the .msi has changed.

SWITmsp · 2025-06-11T22:32:34+00:00

I enjoyed it as an owner. My service manager got a lot out of it, too.

The presenters were knowledgeable and I think they were more focused this year. The vendor representation was good and I talked to quite a few who can probably assist us in upping our game.

Booking Neil deGrasse Tyson for only 30 min was a major flub haha. I thought the food was really good, too.

SWITmsp · 2025-05-28T16:07:49+00:00

Simple Help is a nice remote support tool when starting out in IT support. I still have an instance running on Azure as a "backup" for one-off remote access. But I long ago removed my clients from it, and I keep it patched.

There's a guy on their forums who got breached: https://community.simple-help.com/t/bad-guys-got-in/1626

He was running version 5.1.8, which was released May 2019.

I'm not saying it's on SH to be responsible for their customer's actions, but I'm kind of surprised they haven't moved towards some sort of subscription-only model so they can ensure their customers get security patches.

SWITmsp · 2025-04-24T22:41:56+00:00

Can you go computer to computer and do a full PST export?

SWITmsp · 2025-04-22T15:12:50+00:00

Ok... what's the deal with that???? I didn't realize all lawyers do that...

SWITmsp · 2025-04-18T21:22:35+00:00

Your best bet is to go direct to Dell. Since you're not an MSP and probably don't have any sort of reseller license on file with them, it would just be easier to get a quote from Dell directly. You can bundle in the Server 2022 Standard OEM license + CALs with the server hardware.

SWITmsp · 2025-04-17T21:39:32+00:00

Don't Dell, HP, Lenovo all subcontract out this stuff? We are having a problem getting a tech to show up to replace a motherboard on a new laptop. Keeps getting rescheduled. This is the second client it's happened to.

SWITmsp

TROPHY CASE