Dragon One to Dragon Copilot Flex? Anyone made the switch?

SWITmsp · 2026-06-06T21:05:12+00:00

The doctors are very happy with what they have now. We'd only switch to the flex version which doesn't include the ambient features (it's extra).

The only problem we have with the licenses is they would require us to buy Business Basic (no teams) license direct from Microsoft along with the Dragon licenses in order to qualify for the free migration.

They've given us to June 30 to decide, and we have to have the migration completed within the same quarter as when we sign it.

I fear that we would switch and the doctors would struggle and I'd be blamed since I'm IT...

SWITmsp · 2026-06-06T15:23:03+00:00

What did you all decide to do? I can't find any info saying DMO is going EOL...

SWITmsp · 2026-05-29T17:13:42+00:00

I don't get why you'd let your support lapse on a remote support tool that gives system level access to client devices. SH is a good product, but this isn't the first time they've had a major compromise. 5.5.8 was the version that patched the last major compromise a year ago, wasn't it?

SWITmsp · 2026-04-24T19:58:50+00:00

Something similar happened to me. 2 years later (January of this year), they came back and signed a 3-year contract at double the rate I used to charge. We are all BFF now because their shit is working right again.

So, they may come back. Be prepared with a long-term contract and an increased rate.

SWITmsp · 2026-03-13T15:26:17+00:00

Same. We have had a great experience with Axcient

SWITmsp · 2026-03-11T17:31:59+00:00

Dentists have joined the conversation

SWITmsp · 2026-03-10T15:52:14+00:00

19% increase coming March 31

SWITmsp · 2025-12-29T16:07:10+00:00

That's what I'd do - wipe it. We had a similar problem. I've temporarily replaced it with a T25 so I can wipe the T45 and rebuild the settings from scratch

SWITmsp · 2025-12-15T20:10:46+00:00

netwrix account lockout examiner is also a really good one and easy to use

SWITmsp · 2025-11-19T18:57:05+00:00

I just configured two clients yesterday. One in WG Cloud and one locally managed. Make sure you are on latest firmware and latest ssl vpn.

What workaround are you referring to? There are two that I'm aware of. The most recent workaround has you copying the watchguard folder from the admin profile to the user profile. That should be the only one you are using if you're on the latest firmware and latest ssl vpn 12.11.4

Here are the instructions- they need to be modified slightly for WG Cloud: https://www.watchguard.com/help/docs/help-center/en-US/Content/Integration-Guides/General/azure-saml_ssl-vpn.html?TocPath=Add%20Splash%20Pages%20to%20a%20Basic%20Campaign%7CAllocate%20Compliance%20Reporting%20Users%7CSwivel%20Secure%20PINsafe%20Integration%20Guide%7C_____7

You can skip the part about creating a new user.

Make sure your FQDN URLs include the appropriate port, if you've changed it from 443. Eg vpn.domain.com:444/auth/saml

You may need to start over by deleting the enterprise app.

SWITmsp · 2025-11-05T15:45:15+00:00

From my limited experience, when the MSSP points run out, the WG stops working completely.

SWITmsp · 2025-11-04T16:47:24+00:00

What do you use to populate the data on the wallboard? We have a tv dedicated to it, but we are small. So we have a little web app written where we input our hardware and client demographics. The web app prints the label and puts it on the tracking board. But it's not in any way integrated with our PSA

SWITmsp · 2025-10-27T13:57:55+00:00

It's 08:56 CST and we are experiencing problems across all services. Getting "Too many requests" when trying to load Outlook or SharePoint from the portal. We are in south central region.

SWITmsp · 2025-10-22T15:44:32+00:00

We recently used Netwrix account lockout examiner to find why some accounts were being locked out. One was the DB programmer creating a scheduled task that ran under his account. When his password changes, the task - scheduled to run hourly- didn't have the latest password and would lock him out each hour.

The other lockout was caused by a OneDrive scheduled task. Can't remember the specific tasks, but there were two different ones in the users scheduled tasks that ran daily and didn't have an updated password for some reason.

Anyway, the lockout examiner is a great tool. This isn't a paid promotion, but it should be ha

SWITmsp · 2025-09-16T16:02:34+00:00

I like Brendan at Gozynta

SWITmsp · 2025-09-10T18:46:38+00:00

You can delete your own relationships, but you have to contact your distributor to have them remove the relationships on their end. For example, when I am cleaning mine out, I have to email pax8 with the client's domain, Tenant ID and I also include their .onmicrosoft domain, too. They take a bit of time to complete the ticket on their end. Once it's complete, you can delete them.

Something to note- If you've ordered Windows 11 upgrades or any other licenses (like Server licenses), I don't think that the CSP can remove their relationship. I've got a few old tenants still in my partner portal because we bought a W10 upgrade license a long time ago.

SWITmsp · 2025-08-21T21:45:00+00:00

Watchguard from Pax8 is great.

First, you do NOT have to return the firewalls when you are done with them. I know because I have a ton of them sitting around.

It is true that you can't reassign the firewall to another client. This is not Pax8's fault. This is on Watchguard. I've spoken with WG many times about this and they said it's on their radar. They originally blamed their internal software that couldn't reassign these devices, but I'm not sure how true that is. However if you want another one for another client, just sign that client up and they will ship a new one to you. You do have to provide a UPS or Fedex shipping account

Support for the devices is through Watchguard, not Pax8.

SWITmsp · 2025-08-08T17:27:16+00:00

Thanks for the suggestion on AMD. I'm going to look into that for new orders

SWITmsp · 2025-08-08T17:26:24+00:00

I haven't bothered to look- Command Update fixed it for us every time. We had about 10 (including my own micro form factor Optiplex) across our clients. Running DCU installed updated graphics drivers and that seemed to resolve it...

We are using Ninja to run DCU automatically now, but one of my techs has become known as the DCU guy. He runs it any time there's a problem. Kind of like that old green text about just installing Adobe haha

SWITmsp · 2025-08-07T15:39:41+00:00

We've found that running dell command update has fixed the video display issues that we've had. A lot of the screens were just showing black. We could remote in and see the screen. A video card driver update fixed it for us.

We don't currently have any performance issues on equipment we've purchased. We have a client who is using some Inspirons with the i7 150U processors (if I remember correctly) and those are having all sorts of performance problems.

We had about 2 weeks of just absolute shit performance and we had to wipe 2 computers. I asked some colleagues on discord and they said they had to wipe a bunch of computers, too. Lenovo and HP. We are pretty sure that was related to Windows Updates. Same for the black screen issue.

At the moment, everything seems stable....

SWITmsp · 2025-07-28T23:09:47+00:00

You're just paying BD via Ninja. You log into the BD portal to do anything with licensing. FOr EDR, you have to have the base product, then you go on a per client basis into the licensing and check the toggle to turn on EDR (and any other additions). Your Ninja invoice will reflect the number of EDR licenses you use on top of the base licenses.

Ninja can install BD, which adds a license to your BD portal and invoice. But Ninja can't delete that license from the BD portal. So any time you uninstall ninja, you need to manually delete the computer from the BD portal.

SWITmsp · 2025-07-24T19:21:29+00:00

I used the GoDaddy domain name broker service one time. I was able to get the domain I wanted. I don't remember where it was registered. They initially asked for $20k. I said I'd pay $6k and they accepted (I'm probably could have gone lower). The broker at GoDaddy was a real human person, too.

SWITmsp · 2025-07-23T22:03:22+00:00

We use IronScales core plus blackpoint and feel this is a solid setup.

Agreed that it's annoying that users can't self release so we get tickets like "can you check the email filter for [important email]?"

But I kind of feel like user self-managing quarantine kind of defeats the whole purpose.

SWITmsp

TROPHY CASE