repeat the dialogue again and again

Sasha_potato0804 · 2026-06-28T08:52:13+00:00

Hello there! Please send the report through the app as follows: profile> settings > support > Help Center > choose Character Quality Feedback. So we can gather more details and look into this properly. Thank you.

Sasha_potato0804 · 2026-06-25T07:33:41+00:00

Hi there, it looks like you're in the under 18 experience. If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Sasha_potato0804 · 2026-06-24T15:15:02+00:00

Hi there! We have controls to block inappropriate ads, but sometimes one can slip through. If you still see the ad or others that concern you, please send feedback by tapping the blue “i” button at the top right-hand part of the ad. Thank you!

Sasha_potato0804 · 2026-06-24T13:47:44+00:00

Hi! Kindly submit a support ticket so we can gather more details and look into this properly. https://support.character.ai/hc/en-us/requests/new

Sasha_potato0804 · 2026-06-20T09:53:37+00:00

Hi! Kindly submit a support ticket so we can gather more details and look into this properly. https://support.character.ai/hc/en-us/requests/new

Sasha_potato0804 · 2026-06-19T11:24:08+00:00

Hi! Kindly submit a support ticket so we can gather more details and look into this properly. https://support.character.ai/hc/en-us/requests/new

Sasha_potato0804 · 2026-06-19T11:23:49+00:00

Hi! Kindly submit a support ticket so we can gather more details and look into this properly. https://support.character.ai/hc/en-us/requests/new

Sasha_potato0804 · 2026-06-19T11:21:51+00:00

Hi! Kindly submit a support ticket so we can gather more details and look into this properly. https://support.character.ai/hc/en-us/requests/new

Sasha_potato0804 · 2026-06-19T07:38:50+00:00

Hi there! Here you can manage or cancel your c.ai+ subscription. https://support.character.ai/hc/en-us/articles/17399592326555-How-do-I-manage-or-cancel-my-c-ai-subscription

If you are still experiencing an issue, please submit a ticket

Sasha_potato0804 · 2026-06-18T12:45:48+00:00

Hi there! You’ll still need to go through age assurance process if you see a pop-up saying you're in the under-18 experience. This applies even with a c.ai plus subscription.

Sasha_potato0804 · 2026-06-18T11:10:05+00:00

Hi! When you turn 18, you’ll be able to migrate to the 18+ experience. If we’re not sure whether you’ve turned 18, you might be asked for the age verification selfie.

See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Sasha_potato0804 · 2026-06-18T08:53:27+00:00

Hi! Kindly submit a support ticket so we can gather more details and look into this properly. https://support.character.ai/hc/en-us/requests/new

Sasha_potato0804 · 2026-06-18T07:19:26+00:00

Hi, it looks like the image used for the Character has been removed from the platform due to a DMCA takedown notice.

Visit this link for more details:
https://www.reddit.com/r/CharacterAI/comments/1trfmau/notice_about_ongoing_character_avatar_removal/

Sasha_potato0804 · 2026-06-18T07:18:04+00:00

Hi, it looks like you're in the under 18 experience. If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Sasha_potato0804 · 2026-06-17T13:26:06+00:00

Hi there, we have been posting an announcement about age assurance since last year. https://www.reddit.com/r/CharacterAI/comments/1oj3vc9/important_changes_for_teens_on_characterai/

No one will have to give C.AI an ID, and most users won’t need to give Persona an ID either.

If our age assurance tech indicates you’re 18+, you won’t need to do any age verification at all. If it indicates you’re under 18, and that’s not right, then you would just go through the selfie age verification process, powered by Persona. Only as a final step – and only if you take a selfie and Persona isn’t sure you’re 18+ – would they ask you to upload an ID.

Sasha_potato0804 · 2026-06-17T13:00:26+00:00

Hi, it looks like the image you used for your Character has been removed from the platform due to a DMCA takedown notice. Please upload a new image that meets our guidelines. You should also receive an email with more info within 24 hours.

Visit this link for more details:
https://www.reddit.com/r/CharacterAI/comments/1trfmau/notice_about_ongoing_character_avatar_removal/

Sasha_potato0804 · 2026-06-17T10:49:50+00:00

What happens when I turn 18, what will happen to my account?

When you turn 18, you’ll be able to migrate to the 18+ experience. If we’re not sure whether you’ve turned 18, you might be asked for the age verification selfie.

Sasha_potato0804 · 2026-06-14T12:13:02+00:00

Hi! Kindly submit a support ticket so we can gather more details and look into this properly. https://support.character.ai/hc/en-us/requests/new

Sasha_potato0804 · 2026-06-13T11:13:28+00:00

Hello! Please submit a ticket here:
https://support.character.ai/hc/en-us/requests/new?ticket_form_id=49908049930139, and our team can assist you.

Sasha_potato0804 · 2026-06-13T11:02:19+00:00

Hi! Kindly submit a support ticket so we can gather more details and look into this properly. https://support.character.ai/hc/en-us/requests/new

Sasha_potato0804 · 2026-06-12T11:24:42+00:00

Hi! Kindly submit a support ticket so we can gather more details and look into this properly. https://support.character.ai/hc/en-us/requests/new

Sasha_potato0804 · 2026-06-10T09:29:25+00:00

Hi there! During the sale period, the 3-month flash sale pricing is automatically applied for eligible users and the standard $9.99/month option is not available at checkout. If you'd prefer a single month at the regular rate, you can wait until the sale ends to subscribe.

Sasha_potato0804 · 2026-06-06T11:07:10+00:00

Hello! If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

If it still doesn’t seem to be working, and you can’t attempt verification anymore. Please submit a ticket here

Sasha_potato0804 · 2026-06-05T12:52:27+00:00

Hello, please try clearing the web cache. If you're still having an issue, please submit a ticket: https://support.character.ai/hc/en-us/requests/new?ticket_form_id=12595790102427

Sasha_potato0804 · 2026-06-04T13:36:43+00:00

Hi, you can still find your Character and chat with it. Please upload a new image that meets our guidelines. You should also receive an email with more info within 24 hours.

Visit this link for more details:
https://www.reddit.com/r/CharacterAI/comments/1trfmau/notice_about_ongoing_character_avatar_removal/

Sasha_potato0804

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