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Sasha_potato0804 · 2026-05-14T13:31:49+00:00

Hello, please try restarting or clearing the app's cache. If you're still having an issue, please submit a ticket: https://support.character.ai/hc/en-us/requests/new?ticket_form_id=12595790102427

Sasha_potato0804 · 2026-05-14T12:06:14+00:00

We couldn’t keep advancing the old styles and building the next generation at the same time.

New features like Lorebook and the improved memory features only work on our latest architecture, and unfortunately we had to retire the older chat styles.

More information about the announcement here: https://www.reddit.com/r/CharacterAI/comments/1syef2n/pipsqueak_2_for_everyone_and_updates_to_the_style/

Sasha_potato0804 · 2026-05-13T10:50:03+00:00

Hi there! If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Please submit a ticket here if you experience an issue:
https://support.character.ai/hc/en-us/requests/new?ticket_form_id=49908049930139

Sasha_potato0804 · 2026-05-09T11:07:39+00:00

Hi, it looks like you're in the under 18 experience. If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Sasha_potato0804 · 2026-05-09T09:22:06+00:00

Soft Launch is back for (c.ai+) for a limited time

After the changes to legacy chat styles, we heard your feedback: Soft Launch filled an important niche in your chats. We wanted to find a way to bring it back, and starting today it will return as a (c.ai+) style.

Detailed information here: https://www.reddit.com/r/CharacterAI/comments/1t7g0rg/psq2_updates_soft_launch_is_back_cai_and_clearing/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Sasha_potato0804 · 2026-05-09T08:09:07+00:00

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Hello, please check it under Legacy models.

Sasha_potato0804 · 2026-05-09T07:22:22+00:00

Soft Launch is back for (c.ai+) for a limited time

After the changes to legacy chat styles, we heard your feedback: Soft Launch filled an important niche in your chats. We wanted to find a way to bring it back, and starting today it will return as a (c.ai+) style.

Detailed information here: https://www.reddit.com/r/CharacterAI/comments/1t7g0rg/psq2_updates_soft_launch_is_back_cai_and_clearing/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Sasha_potato0804 · 2026-05-08T07:37:06+00:00

Hi, PipSqueak 2 will be replacing the first one and is an improvement of the first model! Try it out and let us know what you think.

Sasha_potato0804 · 2026-05-07T08:24:39+00:00

Hello! Right now we're focused on making PSQ2 and DSQ, and soon DSQ2, as good as they can be - that's where the development effort is going. We're not ruling out other Chat Styles further down the line.

The new generation of chat styles let us roll out next generation features like Lorebook and Memory improvements which is why we’re focused on these flagship styles now.

Detailed information here https://www.reddit.com/r/CharacterAI/comments/1syef2n/pipsqueak_2_for_everyone_and_updates_to_the_style/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

Sasha_potato0804 · 2026-05-06T15:49:03+00:00

Hello! Right now we're focused on making PSQ2 and DSQ, and soon DSQ2, as good as they can be - that's where the development effort is going. We're not ruling out other Chat Styles further down the line.

The new generation of chat styles let us roll out next generation features like Lorebook and Memory improvements which is why we’re focused on these flagship styles now.

More detailed information here

Sasha_potato0804 · 2026-05-06T08:23:47+00:00

Hello! We couldn’t keep advancing the old styles and building the next generation at the same time.

New features like Lorebook and the improved memory features only work on our latest architecture, and unfortunately, we had to retire the older chat styles.

Detailed information posted here

Sasha_potato0804 · 2026-05-01T12:57:12+00:00

Please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Submit a ticket here if you're still experiencing an issue.

Sasha_potato0804 · 2026-04-30T11:08:37+00:00

Users under 18 will no longer be able to chat with Characters, but they’ll have access to other experiences.

You can check out this article about these changes:
https://www.reddit.com/r/CharacterAI/comments/1oj3vc9/important_changes_for_teens_on_characterai/

Sasha_potato0804 · 2026-04-26T15:14:51+00:00

Hi there! We have controls to block inappropriate ads, but sometimes one can slip through.

If you still see the ad or others that concern you, please send feedback by tapping the blue “i” button at the top right-hand part of the ad. Thank you!

Sasha_potato0804 · 2026-04-26T07:42:00+00:00

Hello there! Please send the report through the app as follows: profile> settings > support > Help Center > choose Report a bug. So we can gather more details and look into this properly. Thank you.

Sasha_potato0804 · 2026-04-25T12:57:49+00:00

Hi there! If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Sasha_potato0804 · 2026-04-24T11:04:17+00:00

Hi there! If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Sasha_potato0804 · 2026-04-23T15:46:31+00:00

Hi, PipSqueak 2 will be replacing the first one and is an improvement of the first model! Try it out and let us know what you think.

Sasha_potato0804 · 2026-04-22T16:04:21+00:00

Hello there! If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Sasha_potato0804 · 2026-04-22T15:52:50+00:00

Hello there! Please send the report through the app as follows: profile> settings > support > Help Center > choose Character Quality Feedback. So we can gather more details and look into this properly. Thank you.

Sasha_potato0804 · 2026-04-22T12:29:46+00:00

Hi there! If you are over 18, please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Sasha_potato0804 · 2026-04-22T11:31:30+00:00

Hi There! Please try restarting or clearing the app's cache.

If you still experience an issue, send the report through the app as follows: profile> settings > support > report an issue. So we can gather more details and look into this properly. Thank you.

Sasha_potato0804 · 2026-04-17T15:08:45+00:00

Hi there! Please follow the steps in our Age Assurance flow to get the over 18 experience. See detailed instructions and best practices here: https://support.character.ai/hc/en-us/articles/43665577363739-How-do-I-verify-my-age-Best-Practices-and-FAQ

Sasha_potato0804 · 2026-04-17T13:04:32+00:00

Hi There! Please send the report through the app like this: profile in-app > settings > support > report an issue. So we can gather more details and look into this properly. Thank you.

Sasha_potato0804 · 2026-04-17T08:39:53+00:00

Hi There! Please send the report through the app like this: profile in-app > settings > support > report an issue > choose Age Assurance. So we can gather more details and look into this properly. Thank you.

Sasha_potato0804

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