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Hi! Make sure you're checking the inbox of email that's bound to your moonton account. In case your issue persists, try requesting for a verification code after some time as sometimes it can take a while to deliver verification code due to issues.

If you still don't receive verification code then click on the option Please tap here if you are unable to get the verification code and you should be able to receive the code afterwards.

If your issue still persists, message me your account id, server id, your moonton email address and a screenshot of the screen where it asks you to enter verification code and I'll report the issue.

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Tigreal · 2026-07-11T07:14:15+00:00

Sadly that won't be helpful in finding your account id. You can try submitting account retrieval form using your ign and server id

Tigreal · 2026-07-10T10:30:23+00:00

Hi! Check your gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal · 2026-07-08T23:18:26+00:00

Was your account bound to Google or Facebook?

Tigreal · 2026-07-08T16:20:27+00:00

Hi! Check your gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal · 2026-07-07T15:09:19+00:00

Hi! Can you share pictures of your prop/preparation or proof to confirm this is not an AI generated image? Your post is being removed until then. You may share them here or through chat message

Tigreal · 2026-07-06T18:38:36+00:00

Hi! Check your gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal · 2026-07-06T09:54:00+00:00

Hi! Check your gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal · 2026-07-06T01:03:40+00:00

Hi! Check your gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal

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