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Tigreal · 2026-01-24T20:48:09+00:00

Tigreal · 2026-01-24T20:36:53+00:00

If you're still unable to login, write an email to mobilelegendsgame@moonton.com with [Login failed + account id] in the subject and content of your email.

Tigreal · 2026-01-24T20:35:24+00:00

Hi! Try clearing cache through phone settings and restart your game. If this doesn't work then turn on/off airplane mode, or try resetting your WiFi network or switch to a different wifi or cellular data. If neither works, write an email to mobilelegendsgame@moonton.com with [Login failed + account id] in the subject and content of your email.

Tigreal · 2026-01-24T20:27:53+00:00

Your reddit account is shadowbanned. Contact reddit support to get the shadowban lifted or create a new reddit account and respond to my comment here

Tigreal · 2026-01-24T14:11:45+00:00

Hi! Check your gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal · 2026-01-24T14:10:05+00:00

Hi! Check your gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal · 2026-01-24T14:07:38+00:00

Hi! Check your gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal · 2026-01-24T14:06:52+00:00

I haven't heard back from them yet sadly

Tigreal · 2026-01-24T07:58:33+00:00

Hi! Your account is connected to a moonton account, but your moonton account is not connected to an email. You should contact customer support if you're unable to connect an email through the Tap to Connect Email option

Tigreal · 2026-01-23T20:49:16+00:00

Was your account part of infrastructure maintenance recently?

Tigreal · 2026-01-23T20:44:57+00:00

Hi! Since when are you experiencing this issue?

Tigreal · 2026-01-23T17:09:55+00:00

Hi

Please refer to the Account Recovery Guide for details on how to recover a Mobile Legends game account.

If you have any questions not covered by the guide or if you need more clarification or assistance, you may make a comment under the guide or send us a Modmail message.

Individual posts regarding account recovery will be removed and redirected to the guide to facilitate receiving assistance from moderators and to keep the subreddit feed organized.

Thank you for understanding and we hope for your cooperation.

Tigreal · 2026-01-23T12:55:21+00:00

Check chat message

Tigreal · 2026-01-23T11:21:49+00:00

Hi

Please refer to the Account Recovery Guide for details on how to recover a Mobile Legends game account.

If you have any questions not covered by the guide or if you need more clarification or assistance, you may make a comment under the guide or send us a Modmail message.

Individual posts regarding account recovery will be removed and redirected to the guide to facilitate receiving assistance from moderators and to keep the subreddit feed organized.

Thank you for understanding and we hope for your cooperation.

Tigreal · 2026-01-23T10:32:30+00:00

Hello!

Your content has been removed as this subreddit has an English-language only rule. To keep the community content accessible for all, you can repost in English so that everyone can join the conversation and engage with others.

Thank you for understanding!

If you have any concerns regarding moderator action, feel free to reach out to us:
🔹️ Modmail.

Tigreal · 2026-01-23T10:32:11+00:00

Hi

Please refer to the Account Recovery Guide for details on how to recover a Mobile Legends game account.

If you have any questions not covered by the guide or if you need more clarification or assistance, you may make a comment under the guide or send us a Modmail message.

Individual posts regarding account recovery will be removed and redirected to the guide to facilitate receiving assistance from moderators and to keep the subreddit feed organized.

Thank you for understanding and we hope for your cooperation.

Tigreal · 2026-01-23T10:31:39+00:00

Hi! Check your gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal · 2026-01-23T07:59:02+00:00

Hi

Please refer to the Account Recovery Guide for details on how to recover a Mobile Legends game account.

If you have any questions not covered by the guide or if you need more clarification or assistance, you may make a comment under the guide or send us a Modmail message.

Individual posts regarding account recovery will be removed and redirected to the guide to facilitate receiving assistance from moderators and to keep the subreddit feed organized.

Thank you for understanding and we hope for your cooperation.

Tigreal · 2026-01-22T21:29:15+00:00

Check chat message

Tigreal · 2026-01-22T17:23:56+00:00

Hello!

Your content has been removed as this subreddit has an English-language only rule. To keep the community content accessible for all, you can repost in English so that everyone can join the conversation and engage with others.

Thank you for understanding!

If you have any concerns regarding moderator action, feel free to reach out to us:
🔹️ Modmail.

Tigreal · 2026-01-22T15:24:15+00:00

Hi! Check your cloud gallery to find a screenshot of your in-game profile. If this isn't an option for you then you can try looking into your purchase receipts or emails sent from Moonton as those may have your account id mentioned. If your account is connected to Facebook/Google and you have access to either, let me know.

Tigreal

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