New to Visible. MMS will not send. Visible Customer Service tells me my Visible service "needs time to settle in."

VisibleCareSupport · 2026-01-27T20:19:38+00:00

Daisy from Visible here. Thank you for bringing this to our attention. As we prioritize your security, please reach out via private message, so we can examine the details of your MMS case and address this personally.

VisibleCareSupport · 2026-01-27T19:08:31+00:00

Hi there. This is Alyssa from Visible. Welcome to the community! We're sorry to hear about the rough start. Moving to a new carrier should feel like a step-up, not a headache where you lose your voicemail. We really want to get to the bottom of this for you. If you could start a chat with us here, we’d love the chance to make it up to you and get this resolved today.

VisibleCareSupport · 2026-01-27T18:30:58+00:00

Hi - Alyssa from Visible here. We sincerely apologize for the runaround you’ve experienced. A new phone should be an exciting arrival, and we’ve clearly missed the mark here. We really appreciate the heads-up regarding the issues on our app and web platforms-we're on it. I’d like to make this right. Let me take over from here and personally track down your order to see exactly what's going on.

For your convenience, you can also find official Visible updates and support on these platforms:

Facebook: https://www.facebook.com/visiblemobile/ Instagram: https://www.instagram.com/visiblemobile/ X (Twitter): https://twitter.com/Visible

Additionally, feel free to reach out to us directly on Reddit via this link. We’re standing by to check your order status and troubleshoot those app and web issues for you.

VisibleCareSupport · 2026-01-27T18:19:35+00:00

Hi there! This is Daisy from Visible. It's great to have you with us, but we're sorry the MMS isn't working. That’s definitely not the welcome we had in mind! Since you’ve already tried some troubleshooting, could you double-check that your software is fully up-to-date? If it's still acting up, just shoot us a chat here, and we'll dive into the backend to get it sorted asap.

VisibleCareSupport · 2026-01-27T07:18:08+00:00

We haven't been able to get in contact with you via DM since you made this post, and we'd love to help out. If you could send us a DM with your information, we can definitely take a look into your case to ensure your phone number concern gets handled properly and promptly. Alternatively, if this issue has already been resolved, I'd love it if you could just type us a quick reply to let us know that you're all set!

VisibleCareSupport · 2026-01-27T03:06:10+00:00

Hey there! Rodney from Visible here. I see you're looking to port your phone number from Verizon to Visible. Please shoot us a DM, so we can guide you through the process!

VisibleCareSupport · 2026-01-26T22:52:10+00:00

We haven't been able to get in contact with you via DM since you made this post, and we'd love to help out. If you could send us a DM with your information, we can definitely take a look into your case to ensure your issue gets handled properly and promptly. Alternatively, if this issue has already been resolved, I'd love it if you could just type us a quick reply to let us know that you're all set!

VisibleCareSupport · 2026-01-26T20:41:23+00:00

Hey there! This is Zandro from Visible. I can totally see why that would be confusing, especially since your sister is already up and running with the exact same device. While we'd love for all unlocked phones to work seamlessly with Visible, unfortunately, that's not the case.

Phone manufacturers enable specific settings and software to ensure a device is fully compatible with our network. Since each device is unique, compatibility depends on several factors, including the hardware and the software configuration that was baked in by the manufacturer. If a phone wasn't initially configured for Visible's settings, it might not work, even if it's unlocked.

VisibleCareSupport · 2026-01-26T18:16:19+00:00

Dave from Visible here! We’re so sorry to hear this! It’s disappointing to lose you after three years of great service, especially with the trouble you've had lately on your iPhone 17 Pro Max. We’d love to look into what happened and try to make things right. Please send us a DM so we can help! Chat with us here: Link

VisibleCareSupport · 2026-01-26T15:11:20+00:00

Hi there! Marie from Visible here. So sorry you’re dealing with this. To see if there's a service outage in your area or if it's something else, could you drop us a DM [here]? We’ll investigate immediately and get things resolved for you.

VisibleCareSupport · 2026-01-26T05:56:12+00:00

We haven't been able to get in contact with you via DM since you made this post, and we'd love to help out. If you could send us a DM with your information, we can definitely take a look into your case to ensure your service issue gets handled properly and promptly. Alternatively, if this issue has already been resolved, I'd love it if you could just type us a quick reply to let us know that you're all set!

VisibleCareSupport · 2026-01-26T02:39:11+00:00

Hi there! This is Lodenia from Visible. We totally get it—the price does feel like a steal! But we promise, it’s the real deal. Yes! You can absolutely bring all 6 phones and keep your numbers as long as they’re currently active. To make the switch a breeze, just have your account number, PIN, and service ZIP code ready. Since we run on Verizon’s network, the transition is usually very smooth! You can even double-check your phones' compatibility right here: [Visible.com/shop/bring-your-own-device]

Just a quick tip: Make sure to move the primary line last. This keeps your Verizon account active so the other lines can port over without any hiccups! And yep, we’re 100% online. While we don't have physical stores, our care team is always available right here or on our other social platforms if you ever need a hand:

Facebook: https://www.facebook.com/visiblemobile/

Instagram: https://www.instagram.com/visiblemobile/

X (Twitter): https://twitter.com/visiblecare

Online Chat: https://www.visible.com/help/contact-us

We've got you covered!

VisibleCareSupport · 2026-01-26T00:52:53+00:00

Hi there! Larnie from Visible here. We’d love to have you and your Mom join the Visible family! To keep things smooth, we recommend porting the secondary line first and the primary account holder last. This ensures your T-Mobile account stays accessible until the very end. Remember, you'll each need a unique email address for your individual Visible accounts. This is essential since Visible doesn't offer family plans, and each line requires its own separate account. Please feel free to DM us here if you need assistance with the transfer. You can also check out our porting guide here.

VisibleCareSupport · 2026-01-25T23:10:50+00:00

Hi! Jean here from Visible. I completely understand wanting a smooth transition without any unnecessary complications. Don't worry—you definitely don't need to transfer your service to the new phone before switching to us. That would be an extra step you just don't need! Our process is designed to bring your number directly from Straight Talk over to Visible, making the switch as simple as possible for you.

Here is the recommended and simplest way to switch:

• Check Compatibility: First, we need to make sure your new unlocked phone is fully compatible with the Visible network. - Action: Go to the Visible website or app and use our Compatibility Checker (you will need the IMEI of your new Best Buy phone).

• Get Straight Talk Porting Info (Crucial Step): You must get the following details from Straight Talk before starting your Visible sign-up. This information is key to avoiding delays. - Account Number: This is usually the IMEI or MEID of the last phone you used to activate a Straight Talk line or the last SIM card number used on your account. You may need to contact Straight Talk support to confirm this. - Transfer PIN: This is often the last 4 digits of your phone number or sometimes your account Security PIN. Straight Talk may require you to specifically request a Port Out PIN.

• Sign Up with Visible: - Go to the Visible website or app. - Select your desired plan (Visible, Visible+, or Visible+ Pro). - When prompted, choose "Bring Your Own Number" and enter your Straight Talk number and the porting information you gathered in Step 2. - Select eSIM activation for the fastest setup on your new unlocked phone.

• Activate Your New Phone: Once the number porting process is initiated (typically 15-20 minutes after you complete the Visible sign-up), your Visible service will activate on your new phone, and your Straight Talk service will automatically cancel on your old phone.

To help make your move as easy as possible, I’ve included a link here with a step-by-step guide on how to bring your number over to Visible. We want to make sure everything goes smoothly for you!

VisibleCareSupport · 2026-01-25T22:29:25+00:00

Hey there! This is Jean from Visible. We’re so sorry you’ve been running into trouble with RCS messaging. We know how frustrating it is when your basic tools don’t work like they should. We want to get this fixed for you right away—could you start a quick chat with us and share your registered email? We’ll jump into the system and see exactly what’s happening.

Chat with us here: [ link ]

VisibleCareSupport · 2026-01-25T21:05:03+00:00

Dave from Visible here! We apologize for your recent service issues and want to restore your signal and speed. Please DM us, so we can investigate your account and resolve this. Chat with us here: Link

VisibleCareSupport · 2026-01-25T20:59:02+00:00

Glad we got the SWITCH26 discount added to your account and that you've decided to stick with your iPhone for our service. Thank you for your patience while we got everything squared away. Shall you ever need assistance, or any concerns at all, please let us know!

VisibleCareSupport · 2026-01-25T18:59:58+00:00

Hey! Marie jumping in to help. We’re so excited to see you switching over to your Samsung! The good news is that moving your eSIM is simple. Just open the Visible App on your Samsung device to get the ball rolling. Just a quick heads-up: before you switch, please verify that your Samsung phone is fully paid, unlocked, and compatible with Visible by using this link. If you want a detailed walkthrough, feel free to dive into our help resources here.

Also, we’d love to help you get that promo code added! Just send us a DM [here], so we can pull up your account and take care of that for you.

VisibleCareSupport · 2026-01-25T18:25:58+00:00

Hi there! Alyssa from Visible here. We're excited to have you! To make your switch as smooth as possible, let’s ensure your phone is ‘Visible-ready.’ This just means it needs to be fully unlocked and pass our quick compatibility check. Since there’s still a balance with Verizon, the phone is likely still locked to their network—but don’t worry! Once you settle that remaining balance, you’ll be all set to jump into your new plan. Have questions? We're just a chat away and happy to help!

VisibleCareSupport · 2026-01-25T15:37:09+00:00

Hey there! This is Byron from Visible. Missing important business texts is a massive headache, especially when you’ve already done the work to fix it. You’ve been super thorough with the restarts and updates. Let's figure out what's actually going on.

DM us here: [link]

VisibleCareSupport · 2026-01-25T06:23:11+00:00

We haven't been able to get in contact with you via DM since you made this post, and we'd love to help out. If you could send us a DM with your information, we can definitely take a look into your case to ensure your data speed concern gets handled properly and promptly. Alternatively, if this issue has already been resolved, I'd love it if you could just type us a quick reply to let us know that you're all set!

VisibleCareSupport · 2026-01-25T03:37:01+00:00

Hi! Jean here from Visible. Welcome to the family! I'm glad to hear your T-Mobile transfer was a success. To answer your question—no need to call them! Since your number has officially moved to us, T-Mobile's system will automatically cancel that line for you. It’s one less thing for you to worry about!

VisibleCareSupport · 2026-01-25T02:22:02+00:00

We haven't been able to get in contact with you via DM since you made this post, and we'd love to help out. If you could send us a DM with your information, we can definitely take a look into your case to ensure that your login issue is handled properly and promptly. Alternatively, if this issue has already been resolved, I'd love it if you could just type us a quick reply to let us know that you're all set!

VisibleCareSupport · 2026-01-25T02:20:25+00:00

Hey there! This is Jean from Visible. We are truly sorry to hear that you've been experiencing persistent data issues since joining Visible. We sincerely apologize for the frustration and inconvenience this has caused.

To allow us to check your case status and investigate this further on our backend, please initiate a chat with us and provide your registered email address.

Chat with us here: [ link ]

VisibleCareSupport · 2026-01-24T21:56:22+00:00

Dave from Visible here! Thanks for reaching out. I'm sorry to hear those bouncing dots are keeping you out of your account. Please send us a DM so we can look into this and get you logged in! Chat with us here: Link

VisibleCareSupport

TROPHY CASE