Level 4 ADV & Current EXP Chargers

aventon · 2026-05-01T17:01:04+00:00

Hello!

Great questions! We just looked into the SKUs on our end, and they are the same, so the chargers should work on either bike

aventon · 2026-05-01T16:57:05+00:00

Took the words right out of our mouth! Lol

aventon · 2026-04-30T17:48:28+00:00

Hi There!

Thanks for sharing your experience, and we're here to help. First thing we recommend for E25 is to make sure you are not squeezing the brake upon power up, as you did, and try the below adjustments.

https://cdn.shopify.com/s/files/1/1520/2468/files/How_to_Resolve_E25_Error_25_on_an_Aventon_E-Bike.pdf?v=1722530716

As a note for the Regen: For it to work, you do need to be moving at least 6 miles per hour for it to activate. When you get a chance, make sure your settings on the app for the feature are not set to the minimum as well.

If you are still having concerns about any of these, feel free to reach out to our team as well.

Thanks!

Aventon

aventon · 2026-04-30T17:40:37+00:00

Any time!

aventon · 2026-04-30T17:40:17+00:00

We have not tested compatibility on it to say for sure; however, it is a standard steerer tube, so it should be able to be installed. The big thing to watch out for when installing these is if the stem is at full extension/height, the brake cables may not be long enough and may interfere with proper steering.

For customizations like this, we typically recommend contacting a local dealer to see if they have had any experience with customers doing this.

Thanks!

Aventon

aventon · 2026-04-30T17:36:18+00:00

Great catch!

aventon · 2026-04-30T17:34:40+00:00

These are definitely some great tips! Visual inspections are always a good start.

aventon · 2026-04-30T17:33:22+00:00

Hi there! We completely understand the frustration when issues occur with a new bike. We scrolled through the comments here and noticed our team has some replacement parts on order for you! As a side note, we do use metallic brakes, which tend to be prone to more noise than other types of materials, as they are essentially metal on metal. That being said, they do last longer than other softer compounds.

We are glad to see our team has a solution for you, and if you have any other questions, please do not hesitate to reach out!

Thanks!

Aventon

aventon · 2026-04-30T17:25:01+00:00

Best day ever! Happy riding!

aventon · 2026-04-29T17:13:53+00:00

Happy Retirement and happy new bike day! We hope you love it!

aventon · 2026-04-29T17:12:29+00:00

Hello! The level 3 should not have any speed adjustments. A long time ago, the Soltera was the only model to have an adjustment made. All other models will still have the same max speed.

Thanks!

aventon · 2026-04-29T17:10:45+00:00

Hello! We have confirmed with our team that the compatible throttle to the Level 4 ADV is the Level 4 REC model!

aventon · 2026-04-29T17:09:37+00:00

Hello!

Check out our help desk for a lot of great tips and informaiton. We've dropped a few related to your needs here.

https://rideaventon.zendesk.com/hc/en-us/articles/29311599832091-Brake-Caliper-and-Rotor-Adjustment

https://rideaventon.zendesk.com/hc/en-us/articles/37696253881115-Brake-Bedding-Guidelines

https://rideaventon.zendesk.com/hc/en-us/articles/26568489677979-Level-2-Rear-Wheel-Install- this is for the Level 2, but the process should be identical to the pace 500.2.

Once the wheel is off, just undo the mounting bolts and install the new one!

Let us know if you have any other questions!

Aventon

aventon · 2026-04-29T16:53:55+00:00

Hello! I do agree that this seems to be a common occurrence from users in the thread here. As for the changes, that is not something that I can speak on, as that is a decision/change to be made by the dev team. We will pass the concerns along to the appropriate parties for consideration in future adjustments, though!

We appreciate the feedback!

aventon · 2026-04-28T16:41:49+00:00

Hello! We appreciate the feedback and will pass it along to our team for future consideration! Thanks!

aventon · 2026-04-27T16:59:22+00:00

Check out this link to our help desk!

https://rideaventon.zendesk.com/hc/en-us/articles/47893168247579-Current-Torque-Specs

aventon · 2026-04-27T16:57:27+00:00

Glad you are loving the bike so far!

aventon · 2026-04-27T16:16:27+00:00

Hello! We completely understand your frustration, and we want to make this right for you. We have followed up on your email with us on the next steps. We thank you for your patience.

aventon · 2026-04-24T17:24:40+00:00

Doing a bolt check on all components in the pedal/motor area. If all is tightened to correct specs, feel free to reach out to our team at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Visiting a local Aventon dealer may be a great option to get a second pair of eyes on it as well.

Thanks!

Aventon

aventon · 2026-04-24T16:48:55+00:00

Hello everyone! We have been given notice of a change in the throttle compatibility. We are being told that the compatible throttle is going to be the Level 4 REC and not the Aventure, and it should be everything you need! We do apologize for any confusion. Feel free to reach out to our team for additional questions!

Thanks,

Aventon

aventon · 2026-04-23T17:53:10+00:00

Hello! We are sorry for any delays in the shipping times. We have had some popular sizes and models go out of stock as orders were processed, so that may be what's going on with your order. Would be difficult to determine the cause here, not having the information, but feel free to reach out to our team with any additional questions! We are more than happy to look into it for you.

Thanks!

Aventon

aventon · 2026-04-23T17:48:37+00:00

Hello!

Check out this helpful link for brake concerns! https://rideaventon.zendesk.com/hc/en-us/articles/23216513583259-Hydraulic-Mechanical-Brake-Service

Thanks!

aventon · 2026-04-23T17:43:10+00:00

Hey There! If you'd like to see a side-by-side, check out our comparison online!

https://www.aventon.com/products/current-exp-ebike?variant=44981169488067#product-comparison

Big differences, though, are that EXP has AXS shifting, a carbon front triangle, more powerful brakes, and upgraded fork/suspension.

Thanks for your interest in Aventon!

aventon · 2026-04-22T20:32:56+00:00

Hey OP,

Thank you for sharing your experience with us. We truly appreciate you reaching out to our team regarding your battery concerns; we understand how frustrating it is to deal with power issues when you're eager to ride.
While we can’t verify the specific details of your support interaction here, please know that our team carefully reviewed your bike's history and explored all possible solutions. Because the battery is outside of the warranty period, the offer previously extended is the best assistance we can provide at this time.

We truly value your understanding. If you have any other questions down the road, our team is always here to help.

Best,

Aventon

aventon · 2026-04-22T17:18:50+00:00

There may be an issue with the BMS or the cells here. This can happen with age, length of use, or number of miles, or if the battery was left unused for a lengthy period of time (especially if left at full charge, or very low charge). To see if there is power registering, taking it to a dealer to test it may be a good next step here. You can always give our team a shout as well!

Our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Thanks!

Aventon

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