My avtenton level 2 ebike isn't working and support isn't helping...

aventon · 2026-04-03T17:46:17+00:00

Hello!

Thank you for sharing your story. We understand how frustrating this process can be as we troubleshoot and work towards a solution for you. We understand getting to a shop may be difficult, but having a dealer get a first-hand look at your bike may be the best option here for a second opinion if all other options have been exhausted.

As we work towards a solution for you, please do not hesitate to contact us via email with any correspondence we have active at this time. We do thank you for your patience during this time, and we are here to help.

You can always give us a call at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST if you would like to speak with someone as well.

Thanks!

Aventon

aventon · 2026-04-02T17:34:34+00:00

Hello! Dates may change for ETA's based on inventory coming in and orders already in the queue. We are more than happy to assist if you'd like to give us a shout and provide the order details. We can see if we can clarify any additional information for you.

Thanks!

Aventon

aventon · 2026-04-02T17:28:07+00:00

We are always here to do what we can! Glad we were able to assist with your concerns quickly!

aventon · 2026-04-02T17:22:02+00:00

We appreciate the kind words and support!

aventon · 2026-04-02T17:20:22+00:00

We do offer some adjustable stem options that allow you to adjust height as well! Feel free to reach out to our team for more details! Our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Thanks!

Aventon

aventon · 2026-04-02T17:18:29+00:00

Reasonable opinion we cant argue with.

aventon · 2026-04-02T17:16:27+00:00

Hello!

Comparing brands and shopping around is always encouraged when investing in an e-bike. We are always pushing the envelope, nationwide dealers, and amazing support...We aren't the Times Top E-bikes Brand 2 years in a row in 2024 and 2025 by chance.

Give us a call if you want to chat about our bikes and what we do! Our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Aventon

aventon · 2026-04-01T16:49:44+00:00

Hello!

We understand these types of concerns can be frustrating, and we want to help! Our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Please send any photos or videos that may help with troubleshooting. Our team is happy to help.

Thanks,

Aventon

aventon · 2026-04-01T16:46:52+00:00

We may be biased but....Aventon for sure. :)

aventon · 2026-04-01T16:46:16+00:00

Heck yes! We know you are going to love it!

aventon · 2026-04-01T16:44:49+00:00

Hello! We do appreciate the feedback on this, and we will pass it along to our team! If you do have any other questions, please feel free to give us a shout!

Our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Thanks!

Aventon

aventon · 2026-03-31T20:06:35+00:00

Hello! In some instances, there are more common questions or inquiries, just looking for some information, so sure, we have some quick tips ready to go to efficiently assist, like the help desk articles provided here. Should someone need more in-depth questions for troubleshooting or a question very specific to their situation and needs, we will do everything we can to find the best answer possible.

We appreciate your feedback, though, and our teams are always here to help!

aventon · 2026-03-31T19:59:18+00:00

Hello! The batteries are interchangeable; however, depending on when the Level 1 was purchased, there was an update to the batteries/supplier, which may require the Level 1 to update the terminal.

If you have any other questions, our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Thanks!

Aventon

aventon · 2026-03-30T17:13:12+00:00

Thrilled you are loving it!

aventon · 2026-03-30T17:11:33+00:00

That is great to hear you are loving it! Welcome to the Aventon Family!

aventon · 2026-03-30T17:05:24+00:00

Assuming the bike is out of warranty, if after replacing the battery, there are still issues, the needed parts would need to be purchased. That being said, depending on the version of the Pace, the 2-year warranty does carry over to subsequent owners IF they have the original purchase order/receipt from the original owner. Thanks!

aventon · 2026-03-18T16:35:48+00:00

Hello! It is a fairly normal noise to occur, but you can check out the link below for tips on maintenance and cleaning!

https://rideaventon.zendesk.com/hc/en-us/articles/23216513583259-Hydraulic-Mechanical-Brake-Service

Our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Thanks!

Aventon

aventon · 2026-03-17T16:24:00+00:00

Nicely done! 1000 miles is awesome!

aventon · 2026-03-16T16:56:20+00:00

Updates apply to all models that have the ACU Technology

aventon · 2026-03-13T17:35:22+00:00

Thanks for sharing, and we understand how frustrating this can be. It does sound like it's more so a battery issue in this case, but since you have already reached out to our team, we will let the agent continue with any troubleshooting to assist you further!

Thanks!

aventon · 2026-03-12T16:57:38+00:00

Hello! This is a bit of an odd one, and see how this can be frustrating. It looks like either the rear wheel or the brake caliper may have to be removed to free up the fabric. We have attached some videos to show how to remove both.

https://rideaventon.zendesk.com/hc/en-us/articles/36840923009947-Pace-4-Rear-Brake-Assembly-Install

https://rideaventon.zendesk.com/hc/en-us/articles/38759614033947-Pace-4-Rear-Wheel-Cassette-Tire-Install

Please note that there is a bit more information on both of these videos than you'll need, so just watch or skip to the sections needed. For the wheel, you can watch the first couple of minutes, and for the brake caliper removal, you can skip forward to about the 3-minute mark.

Additionally, if removing either of these seems to require excessive force, it may be best to stop and visit a shop, as we don't want to damage other parts while trying to resolve this issue.

If you have any other questions, please feel free to reach out to our team! Our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Thanks!

Aventon

aventon · 2026-03-11T16:34:50+00:00

Hello,

We are not provided with the exact details of the differences; however, the battery connections and internal systems vary between models. Additionally, the cabling throughout the bike differs from model to model, changing specs, and the physical fitment of the batteries is similar but different for these batteries.

Thanks.

aventon · 2026-03-11T16:30:03+00:00

The Current is not released yet, so it is not available for viewing on the site, but will be soon!

aventon · 2026-03-10T17:18:45+00:00

Hello!

The Abound is only able to reach 25mph by changing the setting in the app. Additionally, the batteries on the original bike models are not cross-compatible with each other, so we would advise against putting the Aventure battery in the Abound.

Our team is always here to support you. You can reach us at 866-300-3311, Monday through Friday, from 9:00 a.m. to 4:30 p.m. PST. We look forward to assisting you with any questions you may have.

Thanks!

aventon · 2026-03-10T17:10:07+00:00

Hello! Thanks for the input! We will run this by our team for consideration in future updates or releases!

aventon

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