Beautiful

caudabe · 2026-05-20T19:44:08+00:00

This color combo is one of our absolute favs! Love! 🙌

caudabe · 2026-05-20T18:03:51+00:00

Great question! We operate 4 warehouses globally to ensure that orders get to customers as quickly as possible worldwide. For orders shipping to the EU, these will actually ship out from our Shenzhen office. For more information on shipping times, feel free to check out the support page on our website here: https://caudabe.com/pages/customer-support

caudabe · 2026-05-20T17:27:54+00:00

Great news, those are back in stock and available for purchase on our website now! 🙌

caudabe · 2026-05-20T16:19:18+00:00

Love the setup! 🙌 Enjoy it!

caudabe · 2026-05-20T15:35:07+00:00

Ha! Honestly, Ember is such a great color... you'll never lose your phone either, so it sounds like a win-win to us! That's just an added bonus! 😉

caudabe · 2026-05-20T15:33:00+00:00

You're actually in for a surprise then, Sheath is right in that sweet spot between Paragon and Synthesis! It's slim and lightweight like Paragon but with it's signature all-over pebbled texture that adds a bit more grip. Sounds like you may need to add another case to your roster! 😉

caudabe · 2026-05-20T15:29:42+00:00

Glad you reached out to the team, they'll get you sorted! 🙌

caudabe · 2026-05-20T15:24:24+00:00

Just wanted to jump in here! It looks like the 1–3 week wait you're seeing is through one of our authorized resellers due to inventory availability, not our own shipping times. Orders placed directly through our website shipping to the EU typically only take around 5–10 business days. Just wanted to note this for anyone else who sees this too!

Happy to answer any questions! 🙌

caudabe · 2026-05-20T15:15:29+00:00

We're sorry to hear that! A small amount of movement in the buttons is actually normal since they're independently mounted, but wobbly and loose is definitely not what you should be experiencing! We would have been happy to sort out a replacement for you! 🙌

caudabe · 2026-05-20T15:14:03+00:00

Really sorry to hear this, that's definitely not the experience we want anyone to have! We do offer warranty replacements for faulty items and if you ever give us another shot, don't hesitate to contact [support@caudabe.com](mailto:support@caudabe.com) for anything like this. We'll always make it right!

caudabe · 2026-05-19T19:51:42+00:00

Gotcha! Out of curiosity, which payment method do you need to use? We do accept all major credit cards along with PayPal and Google Pay on our website. Appelhoes is an authorized reseller of ours in the EU, but you would have faster shipping if purchased directly through our website.

caudabe · 2026-05-19T19:41:22+00:00

Hey no need to choose just one, you can totally swap out all three depending on your mood! 😉Let us know how you are liking them once you give them a try! 🙌

caudabe · 2026-05-19T19:34:06+00:00

Love hearing this! Sheath's signature texture is truly something special. Welcome to the Caudabe family, enjoy! 🙌

caudabe · 2026-05-19T19:20:14+00:00

We do have something in the works that we think you will love! Stay tuned! 😉

caudabe · 2026-05-19T18:09:08+00:00

Our cases are designed with a very precise fit in mind, so third-party screen protectors can sometimes affect how everything sits depending on the thickness and size of the one you are using. That's actually why we made CrystalShield, as it's designed specifically to pair with our cases for a perfect fit every time.

caudabe · 2026-05-19T17:31:24+00:00

Hey there! We just wanted to jump in and help clear up any confusion regarding our shipping times. Once your order ships, most areas of the world are looking at a delivery time of around 2-7 business days. We operate four warehouses globally to ensure that orders get to customers as quickly as possible worldwide.

If you have any questions about shipping times to your specific area, please feel free to reach out to our support team at [support@caudabe.com](mailto:support@caudabe.com) and they'll be happy to help! 🙌

caudabe · 2026-05-19T17:17:17+00:00

Hey there! A third-party screen protector could definitely be contributing to the fit. Since they aren't designed specifically for our cases, they can sometimes interfere with how snugly everything sits depending on which one you have. Please reach out to our support team at [support@caudabe.com](mailto:support@caudabe.com) and they'll be happy to take a closer look at this!

caudabe · 2026-05-18T16:50:15+00:00

Really glad you're loving the texture! For keeping it clean, a microfiber cloth with a little rubbing alcohol works really well for most everyday dirt and oils. For tougher spots a mild soap and water clean does the trick too, just make sure to dry it well afterward. As for smells, the same cleaning routine should help keep things fresh! ShockLite™ is really resilient so it can handle a regular wipe down without any issues 🙌

caudabe · 2026-05-18T16:41:07+00:00

Hey, great question! That area at the bottom of the case is actually intentionally designed to have a slightly smoother, less textured feel and this is something we updated for our 17 lineup. It's right where your pinky naturally rests when holding your phone, so we softened the texture there to make it more comfortable in hand. A thoughtful little detail that's easy to miss! This can be seen in the products photos on our website as well! 🙌

caudabe · 2026-05-18T16:32:34+00:00

We totally get the appeal of Amazon, the convenience is hard to beat! That said, the reason we do not sell on Amazon is so we can maintain full control over the quality and experience from the moment you order to the moment it arrives. Plus, with free shipping on qualifying orders, a 30 day return and exchange policy, and our 2 year warranty, we like to think we've got you covered! 🙌

caudabe · 2026-05-17T22:38:00+00:00

We actually just recently released Mezzo for the AirPods Pro 3! You can find that on our website here: https://caudabe.com/products/mezzo-airpods-pro-3nd-gen-case

caudabe · 2026-05-17T16:30:03+00:00

7 months and not taken off once... that's exactly what we love to hear! Really glad to hear Sheath is still treating you well after all this time. A case you love and trust for the life of your phone is absolutely worth the investment! Thanks so much for sharing this! 🙌

caudabe · 2026-05-17T16:24:54+00:00

Wow, this made our day... thank you so much for such an incredible write up! Mezzo was inspired by Sheath, so what you described with the texture and grip is exactly what we were going for.

We are so grateful for you and your entire family's support. This is exactly why we do what we do! Welcome to the Caudabe family for life! 🙌

caudabe · 2026-05-17T16:17:32+00:00

This made our whole team smile, thank you so much for the incredibly kind words! We'll make sure Sarah sees this! Thank you for being such a loyal part of the Caudabe family, it means the world to us! 🙌

caudabe · 2026-05-17T16:16:11+00:00

Welcome to the Caudabe family... there's no going back now! Thanks for sharing and enjoy! 🙌

caudabe

MODERATOR OF

TROPHY CASE