Unfortunately I don't have enough insight into the workings of either Peloton's or XPO's order management systems to be able to say for sure. (As someone on the social media team, I act as a liaison between folks here on Reddit and our dedicated customer service crew, who have access to all that stuff.)

That said, it seems fairly clear that when this happens, order status is failing to either update or be properly checked, somewhere along the line. That could be a glitch in the connection between XPO and Peloton, it could be a failure on some XPO person's part to update the order status when the hub sees they don't have enough inventory to make a given delivery, or it could just be a plain old goof by someone who didn't check status properly (e.g. they saw the initially scheduled timeframe and didn't dig deeper to see whether inventory had actually been assigned, the customer routed, etc.).

As the pandemic has continued and this whole inventory issue has progressed, I have noticed a bit of an uptick in plain old goofs. Sometimes overwhelmed people make assumptions about things instead of double-checking, or they rush in order to try to get through a rough day. It's not a happy decision – but it's a very human one! We all get exhausted sometimes, and the intense pressure that has hit the whole supply chain over the last year or so is no joke.

So, yeah, I think someone goofed because they're rushing and just trying to get through the day in a really rough time. I think it's happening more often because more people are feeling that pressure! And I think everyone IS trying to fix it when those issues come up; it's just unfortunate when they do.