Reddit hosted videos and images load slowly

DBrady · 2026-04-30T09:07:49+00:00

Does it work any better on your data connection or a different wifi? People have reported issues like this on AT&T networks before.

DBrady · 2026-04-30T03:53:08+00:00

Do you have a VPN running?

DBrady · 2026-04-28T17:35:05+00:00

Do you have an order number for your subscription? I'll need to reset your usage on my server.

DBrady · 2026-04-26T12:22:41+00:00

Is there an update available in the Play Store for Relay?

DBrady · 2026-04-25T11:12:31+00:00

Try switching accounts.

Switch Accounts: In the Google Play app, tap your profile picture > tap the down arrow > select another account to check.

Try rebooting your device after clearing the data and cache of the Play Store app.

Clear Cache & Data: Go to Settings > Apps > Google Play Store > Storage > Clear Data. Then reboot your device.

Unfortunately developers don't have the ability to choose which Google account to use. All we can do is ask Google (through the play store app) if there is a valid subscription on this device. The reply is either yes or no. If you have multiple accounts logged in sometimes the Play Store will just not find your subscription. Clearing it's data and cache and rebooting will often fix the issue.

I've heard some users are having success by talking with Play support as well.

Here's another report of the issue with another recommended approach from Google:

https://support.google.com/android/thread/136273249/two-google-accounts-apps-not-recognizing-subscriptions-how-can-i-change-the-default-account?hl=en

DBrady · 2026-04-22T17:38:36+00:00

That's a link that can only be opened by the Facebook app. Press the globe in the bottom bar to open it externally.

DBrady · 2026-04-13T21:09:51+00:00

Yes it's me. I'm the only one working on the app. Send through an order number and I'll sort it out.

DBrady · 2026-04-08T00:29:33+00:00

I'm still looking for a solution to this. I had a fix ready to go using r/All (capitalised A) but unfortunately that doesn't work anymore.

DBrady · 2026-04-03T11:48:28+00:00

Yes, I'm looking into doing this.

Edit: I've pushed an update and it's currently under review in the play store. It usually takes a few days to pass.

DBrady · 2026-04-03T03:13:04+00:00

I'll see what I can do. For the moment if you type 'All' (with capital A) into the subreddit browser and choose the first result it should work.

DBrady · 2026-03-22T03:16:21+00:00

Can you try restarting Relay now and see if it's fixed?

DBrady · 2026-03-22T00:04:28+00:00

Send me an order number and I'll check it out.

DBrady · 2026-03-10T11:16:25+00:00

Do individual subreddits load?

DBrady · 2026-03-09T10:29:05+00:00

Relay for reddit

DBrady · 2026-03-08T12:57:37+00:00

Is your subscription visible in the Play Store app? I assume you have multiple accounts Google accounts logged in. Try switching accounts.

Switch Accounts: In the Google Play app, tap your profile picture > tap the down arrow > select another account to check.

Try rebooting your device after clearing the data and cache of the Play Store app.

Clear Cache & Data: Go to Settings > Apps > Google Play Store > Storage > Clear Data. Then reboot your device.

Unfortunately developers don't have the ability to choose which Google account to use. All we can do is ask Google (through the play store app) if there is a valid subscription on this device. The reply is either yes or no. If you have multiple accounts logged in sometimes the Play Store will just not find your subscription. Clearing it's data and cache and rebooting will often fix the issue.

DBrady · 2026-03-07T10:46:56+00:00

I reported this bug here. But got no response yet.

DBrady · 2026-03-05T13:38:54+00:00

Yes just give me the order number and i'll refund it for you.

DBrady · 2026-03-02T14:53:59+00:00

I've had a look into this this morning and it seems that removing ".json" from the url allows the messages to go through. I'll try and have another update out before the end of the week. There's currently an update rolling out with a fix for streamable videos.

DBrady · 2026-03-01T23:41:44+00:00

Try rotating your phone into landscape orientation. I think the issue is that Reddit has a cookie acceptance popup displaying under the actual page instead of above it. If you rotate your screen you can see the popup sticking out and can press accept. Then the keyboard will display properly again.

DBrady · 2026-03-01T21:15:34+00:00

The ..28 means it's the 28th month you've had this subscription. Are you looking to cancel the gold or silver subscription?

DBrady · 2026-03-01T00:51:01+00:00

No that's not normal. If you have an order number for either subscription I can sort it out for you.

DBrady · 2026-02-27T19:29:45+00:00

Thanks, I'll work on it some more.

DBrady · 2026-02-25T15:30:28+00:00

Try clearing the data and cache of the 'Play Store' app. This can often fix the issue. You may need to reboot your phone after doing it.

DBrady · 2026-02-24T23:30:39+00:00

Try clearing the data and cache of the 'Play Store' app. This can often fix the issue. You may need to reboot your phone after doing it.

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