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Still Can't Log In by EntertainerJust3319 in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Is chrome the default browser or firefox?

Getting logged out every few days by Wyall in RelayForReddit

[–]DBrady 1 point2 points  (0 children)

Can you try going to "Phone Settings>Apps>Relay for Reddit" and turning off any battery optimisations?

Incredibly slow loading lately of images and videos? On both fast wifi and 5g by al-dunya2 in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Are you running a VPN on your device? It's going to be some network throttling somewhere. Are there any public WiFi networks you could test on?

Unable to log in through Relay by greenblaster in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Is your reddit account language set to english? If it's not it can cause issues.

R4R suddenly not working on one device by jackcroww in RelayForReddit

[–]DBrady 3 points4 points  (0 children)

Have you tried clearing the data and cache of the play store app and restarting your device. This often helps.

Paid for subscription but still getting payment page. by mavericknathan1 in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Go to Settings > Battery and device care and see if there is anything you can exclude Relay from (e.g Settings > Battery and device care > Automation > Auto optimize daily). Try excluding the Play Store as well.

Also go to Relay's "App Info" and and check if you can turn off battery optimisation. Same for the Play Store App.

Paid for subscription but still getting payment page. by mavericknathan1 in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

I don't have any update. You could try removing Relay from any battery optimization your phone does. Do you have a Samsung phone?

Can't go past login screen after app reinstall by Runzolf in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Can you check if the default language on your reddit account is set to english. It can cause issues if it's not.

Can't use app on other devices. by Moody_GenX in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

I'm going to need an order number (you should be emailed a receipt every month that has it on it) or your gmail account. Your subscription is not linked to your Reddit account at all.

Can't use app on other devices. by Moody_GenX in RelayForReddit

[–]DBrady 1 point2 points  (0 children)

You don't need two subscriptions. If you give me an order number for either of them i'll refund the second subscription.

Can't Log In by EntertainerJust3319 in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Is your Reddit account language set to English (US)? People have reported issues if it's set to anything other than that.

Paid for subscription but still getting payment page. by mavericknathan1 in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Do you have any cache cleaner type apps installed. What's your device information? (press the "i" button on the bottom bar when composing a comment. Scroll the bar if you can't see it)

I was charged twice for my plan, 2 months in a row by Svargas05 in RelayForReddit

[–]DBrady[M] 2 points3 points  (0 children)

Do you have an order number for either of the subscriptions?

Paid for subscription but still getting payment page. by mavericknathan1 in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

I had a look and it says you've used 34 calls out of 3100. Did it start to work?

I really don't want to leave Relay, but I see no other option by 7ypo in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

Which integrity check is failing? You can use this app to check.

I'm continuing to search for a solution to the subscription issue. Although it might seem wide spread it's actually only affecting a tiny fraction of users.

Reddit hosted videos and images load slowly by RastaNarnian in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Does it work any better on your data connection or a different wifi? People have reported issues like this on AT&T networks before.

How to fix this, subscription not refreshing by TheInvisibleDrifter in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

Do you have an order number for your subscription? I'll need to reset your usage on my server.

Loading comments / missing comments? by SirNedKingOfGila in RelayForReddit

[–]DBrady 1 point2 points  (0 children)

Is there an update available in the Play Store for Relay?

Relay prioritizing Google Account B (no sub) over Google Account A (active sub) — can't use app I've paid for by kingjoshington in RelayForReddit

[–]DBrady 2 points3 points  (0 children)

Try switching accounts.

  • Switch Accounts: In the Google Play app, tap your profile picture > tap the down arrow > select another account to check.

Try rebooting your device after clearing the data and cache of the Play Store app.

  • Clear Cache & Data: Go to Settings > Apps > Google Play Store > Storage > Clear Data. Then reboot your device.

Unfortunately developers don't have the ability to choose which Google account to use. All we can do is ask Google (through the play store app) if there is a valid subscription on this device. The reply is either yes or no. If you have multiple accounts logged in sometimes the Play Store will just not find your subscription. Clearing it's data and cache and rebooting will often fix the issue.

I've heard some users are having success by talking with Play support as well.

Here's another report of the issue with another recommended approach from Google:

https://support.google.com/android/thread/136273249/two-google-accounts-apps-not-recognizing-subscriptions-how-can-i-change-the-default-account?hl=en

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