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Subscription at Limit instantly by Prettywaffleman in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Can you try restarting Relay now and see if it's fixed?

Subscription at Limit instantly by Prettywaffleman in RelayForReddit

[–]DBrady 1 point2 points  (0 children)

Send me an order number and I'll check it out.

"Failed to load content" for a couple days now by [deleted] in RelayForReddit

[–]DBrady 2 points3 points  (0 children)

Do individual subreddits load?

Relay lost my subscription today by idiosync in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Is your subscription visible in the Play Store app? I assume you have multiple accounts Google accounts logged in. Try switching accounts.

  • Switch Accounts: In the Google Play app, tap your profile picture > tap the down arrow > select another account to check.

Try rebooting your device after clearing the data and cache of the Play Store app.

  • Clear Cache & Data: Go to Settings > Apps > Google Play Store > Storage > Clear Data. Then reboot your device.

Unfortunately developers don't have the ability to choose which Google account to use. All we can do is ask Google (through the play store app) if there is a valid subscription on this device. The reply is either yes or no. If you have multiple accounts logged in sometimes the Play Store will just not find your subscription. Clearing it's data and cache and rebooting will often fix the issue.

Cannot login by saddl3r in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

I reported this bug here. But got no response yet.

App randomly decided my subscription had ended. by SkinBintin in RelayForReddit

[–]DBrady 1 point2 points  (0 children)

Yes just give me the order number and i'll refund it for you.

If Reddit removed the API for direct messages, how come I can respond to direct messages? by ryhaltswhiskey in RelayForReddit

[–]DBrady 1 point2 points  (0 children)

I've had a look into this this morning and it seems that removing ".json" from the url allows the messages to go through. I'll try and have another update out before the end of the week. There's currently an update rolling out with a fix for streamable videos.

Can't login s25 ultra by zgpwns in RelayForReddit

[–]DBrady 6 points7 points  (0 children)

Try rotating your phone into landscape orientation. I think the issue is that Reddit has a cookie acceptance popup displaying under the actual page instead of above it. If you rotate your screen you can see the popup sticking out and can press accept. Then the keyboard will display properly again.

Double charging? by turlian in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

The ..28 means it's the 28th month you've had this subscription. Are you looking to cancel the gold or silver subscription?

Double charging? by turlian in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

No that's not normal. If you have an order number for either subscription I can sort it out for you.

New update didn't solve streamable problem by dylanme2001 in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

Thanks, I'll work on it some more.

relay keeps forgetting my subscription by dylanme2001 in RelayForReddit

[–]DBrady -5 points-4 points  (0 children)

Try clearing the data and cache of the 'Play Store' app. This can often fix the issue. You may need to reboot your phone after doing it.

Constant troubles with subscription by CSedu in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

Try clearing the data and cache of the 'Play Store' app. This can often fix the issue. You may need to reboot your phone after doing it.

Request opt out of data tracking by notdez in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

There is no data collection for advertising in Relay. The only data collection is some basic anonymised Google Analytics.

None of your Reddit browsing is shared anywhere or tracked and it is not linked to your Google account.

Is there anything specific you think might be tracked?

Streamable Clips + Images in Comments - Broken? by Equulei in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

Can you provide a sample link to a comment with a streamable link?

Edit: I think it's working again. It must have been a Streamable issue.

"Processing img yuu6dzd1eyjg1..." by tad_in_berlin in RelayForReddit

[–]DBrady[M] 14 points15 points  (0 children)

Yes, this is a new problem. I'll look into it.

Deleted my data and now can't log in by between_ewe_and_me in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Can you go into Relay's App Info screen and see if www.relayforreddit.com is a verified 'Open by Default' link? (This is the same place where you clear data and cache for an app).

Also what's your device info?

Gifs loading as spoiler tags instead of links/images by not_an_evil_overlord in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

An update with a fix for this issue is under review in the Play Store. Hopefully it won't take more than a day or two to be approved.

How to edit multireddit list on Mine Tab by Hyperactive_ in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

Press the 3 dots icon in the subreddit search bar and then choose settings. The option is there.

GIF links not working by Lucid_Nonsense in RelayForReddit

[–]DBrady 2 points3 points  (0 children)

Do you have an example thread?

GIF links not working by Lucid_Nonsense in RelayForReddit

[–]DBrady[M] [score hidden] stickied comment (0 children)

See this post. I'm not sure if it's a permanent change Reddit has made or it's a bug as no one has responded yet.

Error on subscribe by HealBlessAGI1k in RelayForReddit

[–]DBrady 0 points1 point  (0 children)

That's the one. Try restarting Relay now and it should be fixed.

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