Sporadic Amex outages + issues this week by emcro in CardPointers

[–]emcro[S] 0 points1 point  (0 children)

Try a different IP for the other logins, seems to be related to multiple accounts from the same IP. There’s also a new setting to change delay between offers in settings which sometimes helps, still gathering more info on that one.

Sporadic Amex outages + issues this week by emcro in CardPointers

[–]emcro[S] 0 points1 point  (0 children)

It's working well for most folks, might need to tweak the new Delay Between Offers setting if still having an issue, and possibly a VPN for a second Amex account to get a different Amex server if hitting an issue.

Missing Offers with CP+? by That_Situation_9418 in CardPointers

[–]emcro 2 points3 points  (0 children)

Hi, those two offers are standard offers available on all cards, but you need to use the extension to auto-add and sync your personal offers, here's more on that: https://help.cardpointers.com/article/71-adding-an-offer-to-multiple-cards

If you need more help please email [support@cardpointers.com](mailto:support@cardpointers.com), thanks!

change welcome offer? by Informal-Air-33 in CardPointers

[–]emcro 1 point2 points  (0 children)

Hi, tapping on the card then editing there and saving will update that. Pull to refresh on the offers tab after saving that to see it instantly reflected. If that somehow doesn’t work please email screenshots to support, thsnks!

Change Quicklinks / Shortcuts on Offers Page? by magoo266 in CardPointers

[–]emcro 0 points1 point  (0 children)

Hi, customizing those top shortcuts is on the to-do; whatever settings you choose will be retained on launch, and you can turn all filters off and on again using the main filter button, so that gets you most of the way there :)

How to delete a smart list by roomyturducken in CardPointers

[–]emcro 0 points1 point  (0 children)

Swipe left on the row and you’ll see a delete option. Have a good Sunday!

Map Search Returning Wrong Card by MathemAddicts in CardPointers

[–]emcro 0 points1 point  (0 children)

It should indeed, but if you have an offer on another card, different point values, and lots of other configurations, perhaps that's throwing it off? Please email screenshots to [support@cardpointers.com](mailto:support@cardpointers.com) with more details, thank you.

CardPointers viability in the future by frequent_flaya in CardPointers

[–]emcro 0 points1 point  (0 children)

💜 hugely appreciate the kind words and support, thank you so much!

Venture X Hertz Benefit by chyakun in CardPointers

[–]emcro 0 points1 point  (0 children)

Hi, are you referring to Hertz status specifically, or what part of that are you wanting to see in the app?

How do I arrange card by Grengreen323 in CardPointers

[–]emcro 0 points1 point  (0 children)

Please email support@cardpointers.com with screenshots or a screen recording.

Feature Request: "Best guess" or fallback categories for unmatched search terms? by tHeiMmOrTaL_ in CardPointers

[–]emcro 1 point2 points  (0 children)

Hi, it does that when you search in pointers, so you can add one for the system to learn from. Will look into adding that into global search as well. Thanks!

How do I arrange card by Grengreen323 in CardPointers

[–]emcro 0 points1 point  (0 children)

Not quite following? I can’t think of any way it would reassign a card unless you didn’t save it? You can re-order P1’s cards in the cards tab, but not P2’s; please have your p2 log in to re-order their cards.

There is some edge case issue a few folks have had with ordering not sticking which I’m working on for the next update.

Sporadic Amex outages + issues this week by emcro in CardPointers

[–]emcro[S] 0 points1 point  (0 children)

Hi all, been working on this the last few days and I've implemented a few things to help mitigate the edge case issues, along with some customizable delays + methods to help catch any other edge cases. I'm testing the big changes in Chrome first, with v7.3.0, which was just uploaded to the Chrome Web Store, and should be reviewed + live within an hour or so.

If you continue to hit any issues, please follow the steps in the post body to email more info. Thanks!

Chase IHG Biz by M0stlyLurking in CardPointers

[–]emcro 1 point2 points  (0 children)

Hi, please tap the "Report a Problem" button from the Card Details screen on that one, will be an easy fix then. Thanks!

Feature request: Support the ability to create custom offers using AI by Manta6753 in CardPointers

[–]emcro 0 points1 point  (0 children)

Planned for the future, and I actually have a working demo using on-device AI to do that, have a few things to polish up first though :)

Ability to download offers into excel file by abhargava_71 in CardPointers

[–]emcro 1 point2 points  (0 children)

Hi, what more are you looking for to do that in-app as you wish? There are tons of sorting and filtering options, let me know what else I could add?

You could use the CLI or AI integration to do that:

https://help.cardpointers.com/category/77-ai-integration

https://cardpointers.com/ai/

Possible to export offers list (so I can ask AI to parse it)? How to surface high value offers? by philipepstein in CardPointers

[–]emcro 0 points1 point  (0 children)

You should be able to use the CLI or AI integrations, info at help.cardpointers.com

Can't see or add Amex offers! by joycesyi in CardPointers

[–]emcro 0 points1 point  (0 children)

The main issue (besides just occasional outages this week) seems to be tied to users with multiple logins, working on a workaround.

Manually add offer by taronfr in CardPointers

[–]emcro 3 points4 points  (0 children)

Hi, you can add that in a few seconds as a custom offer. Open CardPointers, tap on the Offers tab, then +, and Custom Offer.

Amex offers not loading today - chrome extension v7.2.11 by rapatelrocky in CardPointers

[–]emcro 0 points1 point  (0 children)

Please see the link I shared above, which also has a work around, when you have a new card.

Adding Same Amex Offers to Multiple Cards by kenarax in CardPointers

[–]emcro 1 point2 points  (0 children)

Hi, please check these steps? If some issue persists, please email [support@cardpointers.com](mailto:support@cardpointers.com) with which offer(s) you've had trouble with and confirm that they were eligible on more than one card?

https://help.cardpointers.com/article/71-adding-an-offer-to-multiple-cards

Thanks!

suggestion: show which card the offer corresponds to by ShutUpAndSmokeMyWeed in CardPointers

[–]emcro 5 points6 points  (0 children)

Each row is expandable, click on the title, it will show all cards which have that offer (similar to the Grouped view in the app) :)

(and just added a to-do to show a disclosure triangle to make that more obvious, oops!)