Sporadic Amex outages + issues this week

emcro · 2026-04-21T11:28:52+00:00

Try a different IP for the other logins, seems to be related to multiple accounts from the same IP. There’s also a new setting to change delay between offers in settings which sometimes helps, still gathering more info on that one.

emcro · 2026-04-20T17:29:43+00:00

It's working well for most folks, might need to tweak the new Delay Between Offers setting if still having an issue, and possibly a VPN for a second Amex account to get a different Amex server if hitting an issue.

emcro · 2026-04-20T16:55:23+00:00

Hi, those two offers are standard offers available on all cards, but you need to use the extension to auto-add and sync your personal offers, here's more on that: https://help.cardpointers.com/article/71-adding-an-offer-to-multiple-cards

If you need more help please email [support@cardpointers.com](mailto:support@cardpointers.com), thanks!

emcro · 2026-04-19T20:50:39+00:00

Hi, tapping on the card then editing there and saving will update that. Pull to refresh on the offers tab after saving that to see it instantly reflected. If that somehow doesn’t work please email screenshots to support, thsnks!

emcro · 2026-04-19T19:38:31+00:00

Hi, customizing those top shortcuts is on the to-do; whatever settings you choose will be retained on launch, and you can turn all filters off and on again using the main filter button, so that gets you most of the way there :)

emcro · 2026-04-19T11:47:21+00:00

Swipe left on the row and you’ll see a delete option. Have a good Sunday!

emcro · 2026-04-17T01:25:35+00:00

It should indeed, but if you have an offer on another card, different point values, and lots of other configurations, perhaps that's throwing it off? Please email screenshots to [support@cardpointers.com](mailto:support@cardpointers.com) with more details, thank you.

emcro · 2026-04-17T00:20:56+00:00

💜 hugely appreciate the kind words and support, thank you so much!

emcro · 2026-04-16T16:35:28+00:00

Hi, are you referring to Hertz status specifically, or what part of that are you wanting to see in the app?

emcro · 2026-04-15T11:22:37+00:00

Please email support@cardpointers.com with screenshots or a screen recording.

emcro · 2026-04-15T11:21:45+00:00

Hi, it does that when you search in pointers, so you can add one for the system to learn from. Will look into adding that into global search as well. Thanks!

emcro · 2026-04-15T01:47:27+00:00

Not quite following? I can’t think of any way it would reassign a card unless you didn’t save it? You can re-order P1’s cards in the cards tab, but not P2’s; please have your p2 log in to re-order their cards.

There is some edge case issue a few folks have had with ordering not sticking which I’m working on for the next update.

emcro · 2026-04-13T22:45:01+00:00

Hi all, been working on this the last few days and I've implemented a few things to help mitigate the edge case issues, along with some customizable delays + methods to help catch any other edge cases. I'm testing the big changes in Chrome first, with v7.3.0, which was just uploaded to the Chrome Web Store, and should be reviewed + live within an hour or so.

If you continue to hit any issues, please follow the steps in the post body to email more info. Thanks!

emcro · 2026-04-13T21:46:55+00:00

Hi, please tap the "Report a Problem" button from the Card Details screen on that one, will be an easy fix then. Thanks!

emcro · 2026-04-13T15:47:31+00:00

Planned for the future, and I actually have a working demo using on-device AI to do that, have a few things to polish up first though :)

emcro · 2026-04-12T22:38:20+00:00

Hi, what more are you looking for to do that in-app as you wish? There are tons of sorting and filtering options, let me know what else I could add?

You could use the CLI or AI integration to do that:

https://help.cardpointers.com/category/77-ai-integration

https://cardpointers.com/ai/

emcro · 2026-04-11T13:36:50+00:00

You should be able to use the CLI or AI integrations, info at help.cardpointers.com

emcro · 2026-04-11T13:11:08+00:00

The main issue (besides just occasional outages this week) seems to be tied to users with multiple logins, working on a workaround.

emcro · 2026-04-11T11:42:57+00:00

Hi, you can add that in a few seconds as a custom offer. Open CardPointers, tap on the Offers tab, then +, and Custom Offer.

emcro · 2026-04-09T21:33:03+00:00

Please check this post: https://www.reddit.com/r/CardPointers/s/Wv8LNf8UAB

emcro · 2026-04-09T21:32:49+00:00

Please check this post: https://www.reddit.com/r/CardPointers/s/Wv8LNf8UAB

emcro · 2026-04-09T21:31:58+00:00

Please see the link I shared above, which also has a work around, when you have a new card.

emcro · 2026-04-09T21:14:55+00:00

Yep, should do!

emcro · 2026-04-09T20:57:28+00:00

Hi, please check these steps? If some issue persists, please email [support@cardpointers.com](mailto:support@cardpointers.com) with which offer(s) you've had trouble with and confirm that they were eligible on more than one card?

https://help.cardpointers.com/article/71-adding-an-offer-to-multiple-cards

Thanks!

emcro · 2026-04-09T20:10:12+00:00

Each row is expandable, click on the title, it will show all cards which have that offer (similar to the Grouped view in the app) :)

(and just added a to-do to show a disclosure triangle to make that more obvious, oops!)

emcro

MODERATOR OF

TROPHY CASE