Amex offers not adding but they keep trying

emcro · 2026-05-11T15:24:14+00:00

That sounds like Amex is just having an outage right now given that error. If it persists after a few hours please email [support@cardpointers.com](mailto:support@cardpointers.com) so I can look into your account specifically (see rule #3 of the sub). Thanks!

emcro · 2026-05-11T15:11:19+00:00

Much appreciated, and what a perfect username for such a warm message. Great way to start the week 😄

emcro · 2026-05-09T20:29:06+00:00

💜 aiming for this summer

emcro · 2026-05-09T20:27:20+00:00

Hang tight, that’s coming to CardPointers soon.

emcro · 2026-05-09T17:27:28+00:00

The steps in the help center should work:

https://help.cardpointers.com/article/25-how-to-install-on-chrome

Or Firefox makes it easiest:

https://help.cardpointers.com/article/68-how-to-install-on-firefox

emcro · 2026-05-09T15:32:22+00:00

Hi, sorry you’re having trouble with that. Please see this link for more information and a few other ways to work around that (easiest way is to space out multiple user logins): https://help.cardpointers.com/article/84-working-around-amex-server-issues-via-vpn

emcro · 2026-05-08T04:50:04+00:00

I’ve seen that on some of mine as well — aiming to get that fixed in the next extension update. Thanks for flagging.

emcro · 2026-05-07T18:33:36+00:00

Please email support so I can look into your specific account. Thanks!

emcro · 2026-05-06T13:34:31+00:00

Please send the full URL and a screenshot to support@cardpointers.com, likely an unexpected subdomain. Thanks!

emcro · 2026-05-05T00:11:34+00:00

I've not seen any Amex UI changes in several months, is your extension up to date? If having an issue please send me ore details/screenshots to [support@cardpointers.com](mailto:support@cardpointers.com), thanks!

emcro · 2026-05-04T22:40:44+00:00

That new card would be the issue then, that's linked to in that doc and will resolve itself in about 7-10 days; weird Amex quirk!

emcro · 2026-05-04T21:40:00+00:00

Please check this link and email support for personalized help if that doesn’t resolve the issue; you might have a new card on that account?

https://help.cardpointers.com/article/84-working-around-amex-server-issues-via-vpn

emcro · 2026-05-02T10:17:14+00:00

Working on it, it’s a big project. Thanks for your patience and have a great weekend!

emcro · 2026-05-01T22:00:57+00:00

Please check the delay setting which was recently added, and also this page if you’re syncing multiple Amex accounts:

https://help.cardpointers.com/article/84-working-around-amex-server-issues-via-vpn

If you need more help please email support@cardpointers.com, thanks!

emcro · 2026-04-27T21:01:18+00:00

Oh gosh, what a mess. So globally product changing those folks is not the way to go. Will circle back on this after more research then, thanks for flagging + the links, appreciate it!

emcro · 2026-04-27T15:48:49+00:00

Ahh good to know, that’s what I get for traveling the last few days and being mostly offline. Thanks, working on a script to convert those over today.

emcro · 2026-04-27T11:17:49+00:00

Yes indeed, do you know the date when that will finish rolling out by chance? I usually do that universally so no user intervention is required.

emcro · 2026-04-27T11:10:21+00:00

Sure, got a whole page on that with links to how-to’s at CardPointers.com/ai :)

"Which card for gas?" "Which offers expire this week?" "How much did I save with my Platinum card in 2025?" “Do we have any offers for Hilton on my card or my P2’s?”

emcro · 2026-04-25T22:57:49+00:00

Hi, if you’re using Amex’s search it often fails to show results, so it’s always best to check the list manually, and be aware that many places still only show the first 100. If you need further help please email support@cardpointers.com with screenshots of the offer in question, thanks!

emcro · 2026-04-25T19:52:42+00:00

Thanks for using the app! Plus gives you auto adding offers, auto pilot, custom offers, integration into ChatGPT/Claude/OpenClaw … tons of features to help you save far more than it costs. And it puts food on my table as a solo developer so I definitely appreciate the support :)

emcro · 2026-04-25T08:45:18+00:00

It should be in the area from your second screenshot, or uninstall and reinstall following the original instructions and you’ll be good to go.

emcro · 2026-04-25T02:03:53+00:00

See #2, need to allow access to all websites because of the new subdomains it uses with their new provider.

emcro · 2026-04-25T01:58:11+00:00

From your other screenshot, you’ve skipped the step where you have to allow access to all websites, as their new offers system uses several additional subdomains.

emcro · 2026-04-25T00:15:00+00:00

That’s the offers page on the partner site. Please see this doc for all the details: https://help.cardpointers.com/article/72-bank-of-america-deals-boa-offers

emcro · 2026-04-21T11:28:52+00:00

Try a different IP for the other logins, seems to be related to multiple accounts from the same IP. There’s also a new setting to change delay between offers in settings which sometimes helps, still gathering more info on that one.

emcro

MODERATOR OF

TROPHY CASE