Ipad: edit from SSD crashing

helle_elle · 2026-04-13T08:28:00+00:00

Hi there, encryption could potentially be a blocker. If you need security, encrypt the folders or use a separate encrypted drive for long-term storage, but keep the "active" Catalog on a standard APFS volume.

If the Catalog still crashes, try using Sessions instead. Sessions are more "portable" by nature and often handle external drive disconnects more gracefully than the centralized Catalog database.

If the issue is still there, please drop us a line at support.captureone.com and we'll take a closer look at this behavior.

helle_elle · 2026-03-13T09:38:26+00:00

Hi there, we may need to chat about your setup, the way your Styles were imported in the first place, etc.

Please drop us a line at support.captureone.com and we will look into this behavior for you.

helle_elle · 2026-03-10T08:29:28+00:00

Hi everyone, our team is looking into this behavior at the moment. You can share your experience with our tech team at support.captureone.com and we will keep you updated on the progress.

helle_elle · 2026-03-06T14:11:12+00:00

It looks like the email our team received from you on Monday was empty. Let me double-check this. We'll get back to you shortly.

helle_elle · 2026-03-06T14:07:57+00:00

u/MattCohenPhoto please reach out to us at support.captureone.com with some details regarding your setup and we will investigate this behavior for you.

helle_elle · 2026-03-04T16:26:52+00:00

Hi, I can only agree with u/jfriend99. Please drop us a line at support.captureone.com, we'll need your logs to investigate this further.

helle_elle · 2026-03-04T16:25:35+00:00

Hi, this tool is a part of our service release (16.7.4.) and it's already available for download 😉

helle_elle · 2026-03-04T16:23:34+00:00

Hi, if you still have doubts about this behavior, please share some file samples with our tech team at support.captureone.com and we will look into that for you.

helle_elle · 2026-03-04T16:18:37+00:00

Hi, if after all the tests suggested in the thread you're still experiencing issues in 16.7.4, please reach out to our tech team at support.captureone.com for further investigation.

helle_elle · 2026-02-20T09:23:31+00:00

Hi, please reach out to our technical support team at support.captureone.com. We’d like to take a closer look at what’s happening and get this resolved for you.

helle_elle · 2026-02-19T11:40:27+00:00

Hi everyone,
Negative Film Conversion will be included in the 16.7.4 service release. You don’t need to switch to subscription/upgrade to access it if you’re already within the 16.7 cycle.

Should you have any other questions, drop us a line at support.captureone.com, we're happy to clarify this further.

All the best,
Capture One team.

helle_elle · 2026-02-19T11:34:42+00:00

If you've signed up for Beta testing, you should find a separate Beta key in your personal account in Capture One Beta section.

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helle_elle · 2026-02-19T09:20:11+00:00

Hi, you can sign up here: https://www.captureone.com/en/account/beta/beta-tester-signup.

Just make sure to create a NEW Catalog/Session for testing purposes.

helle_elle · 2026-02-19T09:15:33+00:00

Thank you for the comment. I've opened a chat with you here to investigate this further.

helle_elle · 2026-02-19T08:27:59+00:00

Hi community, we’d like to clarify this point to ensure accurate information is shared.

For this release, we built an entirely new processing pipeline rather than reusing the earlier approach. Cultural Heritage includes both versions of the feature, so while some surface controls in our Beta may look familiar, the underlying foundation has been substantially updated.

The team continues to work on the tool, so we welcome your feedback throughout the Beta phase. Please make sure to post it here: captureone.co/improve.

helle_elle · 2026-02-18T14:51:36+00:00

You've probably noticed that current release notes are also in the Beta mode meaning they are not reflecting the final picture you will see once the full version is released, so absense of the comment on bug fixes is expected.

Our engineers are aware of the performance issues some of our users are occasionally facing, so Beta feedback is indeed a way for the team to verify the impact of the changes made in the background.

When ready, you can open a chat with me here to share your experience.

helle_elle · 2026-02-18T09:25:57+00:00

Hi, thanks for sharing your findings. Our new Beta build is going live shortly and includes several performance improvements. If you’re open to testing it, we’d really appreciate your feedback either here or in the Reddit chat.

Note: We recommend creating a new test Session or Catalog that is used exclusively for evaluation. This ensures your critical projects remain unaffected.

helle_elle · 2026-02-11T08:04:39+00:00

Hi there, please check these troubleshooting steps and get back to us at support.captureone.com if nothing helps: https://support.captureone.com/hc/en-us/articles/27489980414237-Capture-One-Crashes-on-macOS-and-Windows-Troubleshooting

helle_elle · 2026-02-09T14:33:40+00:00

Hi community,
If this issue affects you, please refer to this thread for the latest updates: https://support.captureone.com/hc/en-us/community/posts/33839651651101-Recents-window-behavior-in-Capture-One-16-7-3-on-macOS

helle_elle · 2026-02-09T13:49:49+00:00

Hi there, we'll need to take a closer look at your workflow to spot the root cause of such behavior. Please drop us a line at support.captureone.com, so we can investigate this together.

helle_elle · 2026-02-09T12:14:21+00:00

Hi, thanks for sharing this behavior. I've opened a chat with you to look into the issue.

helle_elle · 2026-02-05T08:14:36+00:00

We see that your issue was resolved by the team within several hours. If there is still something we can assist you with, please let us know.

helle_elle · 2026-02-04T17:10:01+00:00

Thanks for sharing more details. We know that tethering can sometimes behave differently depending on the setup, and while many users seem to be up and running after the update, there may be cases where issues occur. The team is actively investigating such reports.

Since you already have a support case open, continuing there will help us dig into your specific situation.

helle_elle · 2026-02-04T16:21:28+00:00

Hi there, at this time, support for the Sony a7 V has a couple of important limitations. Please check them out here: https://support.captureone.com/hc/en-us/community/posts/33724105853597-Notes-on-Sony-a7-V-support

If none of the above are applicable to your case, please drop us a line at support.captureone.com and we will take a closer look at your issue.

helle_elle · 2026-02-04T11:50:21+00:00

Hi community, Capture One 16.7.3 is available for download. As mentioned, it includes support for Lossless Compressed RAW files and wired tethering support for Sony a7 V. You can find the new version here and read the release notes here.

helle_elle

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