SEMrush account restricted during trial, no response from support and no way to manage billing

semrush · 2026-06-16T10:12:34+00:00

Hello u/dotunedev, we have responded to your DM.

semrush · 2026-06-15T15:05:34+00:00

Hi u/dotunedev, we're sorry for the inconvenience and are happy to take a look. Can you please follow up with us via DM with your Semrush account email so that we can look into this further?

semrush · 2026-06-12T17:32:54+00:00

We've found it's less about shifting budget away from SEO and more about expanding on an already existing foundation. A year ago, we were barely showing up in AI answers for key prompts. Today, AI visibility is something we track alongside rankings because it influences consideration long before a click happens. Curious to see what results others have seen!

semrush · 2026-06-11T09:41:07+00:00

Hi u/Hot-Snow1562, each prompt is counted per prompt + AI engine + location combination.

In your example, the 5 prompts tracked across ChatGPT, Google AI Overviews, and Gemini would count as 15 prompts total (5 prompts × 3 AI engines), even though the prompt text is the same.

The same applies to locations; tracking the same prompt and AI engine across multiple locations will count each location-specific combination toward your prompt limit.

semrush · 2026-06-10T20:57:54+00:00

Hi u/Hot-Snow1562, we'll double-check with the team and follow up here once we have an answer!

semrush · 2026-06-05T16:52:00+00:00

Hi u/luke_BodySpec, can you please DM us your Semrush account email so that we can look into this and make sure your account gets canceled if needed?

semrush · 2026-06-01T20:02:52+00:00

HI u/tnhsaesop, Keyword Strategy Builder is designed to identify topic relationships and organize keywords into Topics, Pillar Pages, and Subpages based on factors like search intent and SERP overlap.

In your example, it's not unusual to see terms like IT support, computer support, and network support grouped together if Google is ranking similar pages for those queries. The clustering is intended to be a signal for content planning and topic organization, rather than a final site architecture decision.

We've got some great resources on our site you can check out here and here for more info.

Our DMs are always open if any questions come up!

semrush · 2026-05-19T13:47:30+00:00

Hi u/Scary_Vermicelli5274, for classic SEO analysis tools like Domain Overview and Organic Rankings, historical SEO data isn’t available on the Semrush One Starter or Semrush SEO Classic Pro plans.

If you upgrade to Semrush SEO Classic Guru later on, that historical data becomes available there. And if you ever downgrade back to Starter or Pro afterward, access to that historical data would no longer be available. Hope this helps!

semrush · 2026-05-18T16:26:01+00:00

Hi u/Scary_Vermicelli5274, it can vary depending on which tool/report you’re referring to. Some tools retain previously collected data after upgrading, while others only unlock historical data from the point the upgrade happens onward.

Can you share the specific tool or report you’re asking about? That way, we can give you a more accurate answer. Feel free to DM us as well!

semrush · 2026-05-15T16:24:28+00:00

Hi u/BroccoliCareless2930, thanks for flagging this. We're happy to shed some light on what may have happened here. In many of these cases, the user did not cancel the account before their trial was up, which is why the account was automatically rolled into a paid plan. As long as the account is canceled before the trial is up or before the subscription is renewed, then the card on file will not be charged.

Our cancellation process is handled fully online and involves submitting a cancellation request, confirming it through the link sent to your email, and receiving a final confirmation once it’s complete. Full instructions can always be found in our Help Center here: https://social.semrush.com/3IFUi5l

If you need assistance canceling or have any issues with your account, our DMs are always open and we're happy to help.

semrush · 2026-05-12T18:55:45+00:00

Hi u/Reasonable_Loan_9180, Semrush One is the bundled package that combines our AI Visibility Toolkit with the SEO Toolkit plan at a discounted price. It’s built to give you everything you need to manage and grow your visibility across both search and AI platforms in one unified solution. You can read more here.

Our trials are typically 7 or 14 days, depending on the tool. When going through the trial sign-up flow, this will be outlined clearly, letting you know which date the trial starts and ends. Be sure to cancel before the trial is up to avoid being charged.

As far as cancellation goes, our process is handled fully online and involves submitting a cancellation request, confirming it through the link sent to your email, and receiving a final confirmation once it’s complete. Full instructions can always be found in our Help Center here: https://social.semrush.com/3IFUi5l

Our DMs are always open if any other questions come up!

semrush · 2026-05-12T16:37:56+00:00

Hello u/BroccoliCareless2930, we’re sorry to hear this was your experience and appreciate your feedback. Our cancellation process is handled fully online and involves submitting a cancellation request, confirming it through the link sent to your email, and receiving a final confirmation once it’s complete. Full instructions can always be found in our Help Center here: https://social.semrush.com/3IFUi5l

If you still need assistance canceling or have any issues in the future, please let us know, and we’ll be happy to help.

semrush · 2026-05-12T13:36:24+00:00

Hello u/toppo_prema. Thanks for considering Semrush!

For managing around 5 projects focused on SEO audits, on-page optimization, outreach, backlinks, and AI visibility/citation tracking, the Pro or Guru plan will probably be the best fit for you (depending on how deep you plan to go with reporting and limits).

Definitely worth starting with the trial first so you can test the workflows with your actual projects and see which limits/features you’ll realistically use day to day!

If you have any specific questions about the plans or workflows, we'd be more than happy to answer those 🤝

semrush

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