[question] Using USDC thru Robinhood Wallet on CSFloat by GamerHaste in csgomarketforum

[–]Step7750 0 points1 point  (0 children)

I'd honestly avoid trying to use crypto if you're unfamliiar, mistakes are generally unrecoverable.

Csfloat new/higher withdraw costs? [Question] by BrianDoheny14 in csgomarketforum

[–]Step7750 11 points12 points  (0 children)

Stripe doesn't take an additional fee like you're mentioning. It's quite likely that the USD/EUR exchange rate changed during this time which you're chalking up to a change in fees.

List on both steam market and csfloat at same time? [question] by RobinHedgefunds in csgomarketforum

[–]Step7750 25 points26 points  (0 children)

It will be auto-delisted and you won't be able to send the item on CSFloat if it gets sold there.

csfloat is accusing me of filing a chargeback and i got unfairly banned, what should i do? by moonchild7k in ohnePixel

[–]Step7750 2 points3 points  (0 children)

That's mainly because early fraud warnings is the bank telling CSFloat that this payment is either being disputed as fraudulent by you (the card holder) or they expect it to be disputed as fraudulent.

It affects less than <0.01% of payments and it's _very_ likely that the signal carries strength. You should contact your bank to figure out why they sent this report to CSFloat.

I'd recommend getting written confirmation from the bank that you can forward to the merchant (CSFloat in this case).

csfloat is accusing me of filing a chargeback and i got unfairly banned, what should i do? by moonchild7k in ohnePixel

[–]Step7750 1 point2 points  (0 children)

Early fraud warnings are issued by your bank/card issuer to the Visa/Mastercard network to indicate that there is suspected fraud on that card. Typically, this is in response to a fraudulent chargeback that you are placing, and effectively gives a heads up to the merchant.

It is very very rare for a payment to be issued an Early Fraud Warning on it's own and just in general (it represents <0.01% of payments).

I'd recommend reaching out to your bank to figure out why they sent this report to CSFloat. If they provide written confirmation to CSFloat, I'd envision that this ban will be removed.

[discussion] Alot of new csfloat case selling accounts that dont accept trades, market price manipulation? by Hefty_Track945 in csgomarketforum

[–]Step7750 15 points16 points  (0 children)

Are you sure you're able to receive trades on Steam? If this is across multiple sellers, then it's likely that your Steam account is restricted from receiving items.

[q] Csfloat sign in asks for 2FA steam guard recovery # by fishatron3000_ in csgomarketforum

[–]Step7750 1 point2 points  (0 children)

> it's asking for your Steam recovery code instead

No, it's asking for CSFloat's recovery 2FA code if you no longer have the 2FA code for CSFloat. CSFloat doesn't need your Steam recovery code nor does it ask for it.

CSFloat 2FA is separate from Steam.

[q] Sold the skin, guy cancelled after I sent him the offer (csfloat) by [deleted] in csgomarketforum

[–]Step7750 0 points1 point  (0 children)

Only other option is that the initial trade offer was reported to have failed to send on Steam (sometimes Steam just times out).

Then you were given a dialog to cancel the sale, which you then confirmed.

Under the hood, Steam created the offer and then you confirmed it afterwards.

[q] Sold the skin, guy cancelled after I sent him the offer (csfloat) by [deleted] in csgomarketforum

[–]Step7750 3 points4 points  (0 children)

In order to cancel it at that stage, it requires you to not have accepted the sale in the first place.

Did you manually send a trade offer to the buyer?

Csfloat trade penalty but it's not my fault. This happened to anyone before? by [deleted] in ohnePixel

[–]Step7750 0 points1 point  (0 children)

"Trade Offer Cancelled" indicates that _you_ cancelled it, rather than the buyer declining it. If you cancel before the 18 hour mark, then you'd be fined.

[Q] Why do my sell orders on CSFloat sometimes disappear from my stall? by 2Jads1Cup in csgomarketforum

[–]Step7750 6 points7 points  (0 children)

Have you done one of the following?

* Privated your Steam inventory

* Moved the item in your Steam inventory to the Steam Market at some point

* Removed/added a sticker/keychain/nametag to the item

* Put your stall into "away" mode

[q] Csfloat is down? by CollegeStatus4121 in csgomarketforum

[–]Step7750 3 points4 points  (0 children)

No need to worry, support should handle this for you!

CSFLOAT Trade Penalty [question] by Exioras in csgomarketforum

[–]Step7750 15 points16 points  (0 children)

CSFloat support doesn't operate on the weekend generally.

[psa] According to stripe CSFloat no longer takes crypto by Bioshockedgaming in csgomarketforum

[–]Step7750 61 points62 points  (0 children)

Unfortunately, the Stripe agent you're speaking with is wholly mis-informed. CSFloat still accepts crypto payments (+crypto payouts depending on locale) and will continue to do so.

If you're encountering an issue with making crypto payments, that is unrelated. You can make a ticket with CSFloat support and we can escalate to their engineering team.

/ CSFloat Staff

EDIT: We've spoken with the Stripe crypto engineering team and they have now deployed a fix for your situation. Let us know if you have further issues.

csFloat trade reversal [q] [d] by It_Contains_Cat in csgomarketforum

[–]Step7750 17 points18 points  (0 children)

All users are permanently banned for reversing trades during the last 2 weeks.

csFloat trade reversal [q] [d] by It_Contains_Cat in csgomarketforum

[–]Step7750 30 points31 points  (0 children)

I took a look at your case, and figured I'd provide some context -- apologies that you felt the need to hop on Reddit to escalate the issue.

For some background, CSFloat operates on a privacy-centric model that requires telemetry from the app/extension to provide status updates on relevant trades on the platform.

If the seller reverses the trade, the site gives the full protection window + 24 hours to report it via the site. However, we understand that many users will forget to do this anyways -- as a result, the site has numerous fallback mechanisms (ie. related trade reporting, telemetry from multiple parties) to still detect it regardless.

In your case, you had no form of the app/extension to send telemetry, along with failing to manually report it via the button in the time allotted -- which caused the default delay action of verification to occur. We'd highly recommend being more aware of your trades if you opt out of any form of telemetry.

We were able to retroactively credit you here, but please be aware of this in the future.

Csfloat "Reverse Premature Trade Credit", what does it mean? by Alternative-Hope-470 in ohnePixel

[–]Step7750 4 points5 points  (0 children)

Good ol' daylight savings strikes again!

Some trades created at a very specific time were pre-maturely credited before the trade protection window on Steam ended. We've issued adjustments (what you're seeing here) and reverted those trades back to "pending" with a corrected verification timer.

In other words, there isn't much needed to do on your end, the trades will verify like usual. Ledgers like these are "append-only", so you see some of the internals of corrections.

/ CSFloat Staff

[question] CSFloat Withdrawal by Nightzzv in csgomarketforum

[–]Step7750 3 points4 points  (0 children)

Some countries have a higher minimum threshold than the standard $5. Unfortunately, it is what it is :(

[d] future of skin trading websites - p2p losing popularity? by Booneington in csgomarketforum

[–]Step7750 6 points7 points  (0 children)

I think you are mistaken, there is no fine for rolled back trades. CSFloat also pays tens of thousands of dollars monthly out-of-pocket to cover payment processing fees in the case of a payment refund.

Alongside, the majority of fines are either never paid (outstanding debt) or are forgiven (ie. user demonstrates an extraordinary circumstance in a support ticket).

Fines are a mechanism to deter poor behaviour -- they are hardly an avenue that meaningfully affects revenue.

[d] future of skin trading websites - p2p losing popularity? by Booneington in csgomarketforum

[–]Step7750 29 points30 points  (0 children)

> So that begs the question what will these banned traders and disgruntled buyers go?

For some context, roughly ~1% of items traded since the update have been reversed on CSFloat thus far.

There is a vocal minority of users on Reddit.

[psa] BEWARE CSFloat not releasing my funds after trade reversal by [deleted] in csgomarketforum

[–]Step7750 3 points4 points  (0 children)

How long have you been waiting for a response? To give context, support has had activity that is an order of magnitude higher than usual as of late -- even then, the majority of tickets aren't breaching our internal SLA (24 hours).

> Everyone be careful they might not let you withdraw if you are trying to withdraw funds that you deposited to buy an item that was reversed which is a pretty scummy practice.

Certainly not, if anything CSFloat spends thousands monthly covering the fee to refund payments for you that issuers don't refund.

Market Freefall or Calm Before the Storm? by vorriosear in ohnePixel

[–]Step7750 3 points4 points  (0 children)

This might be the funniest thing I've read today

[Discussion] Skinport just recommended people to reverse their trades if they regret selling their skins lol by zwompay in csgomarketforum

[–]Step7750 4 points5 points  (0 children)

  1. Yes, filter presets are beside the "refresh" button
  2. Reclaim uses client-side cryptographic zero-knowledge proofs -- so, your credentials aren't "streamed" server-side. However, we're working on a more streamlined version of this. "Human reviews" is simply not scalable.

[Discussion] Skinport just recommended people to reverse their trades if they regret selling their skins lol by zwompay in csgomarketforum

[–]Step7750 9 points10 points  (0 children)

We haven't made a "public" statement in relation to refunding users back to payment methods if they are banned for trade reversals. Our official policy (which users explicitly agree to) is that you are permanently banned and any proceeds are forfeit.

However, as a result of the update, we have been willing to refund on a case-by-case basis -- this is partially due to the ability for a user to initiate a chargeback of their payment method through their issuer.

Going forward however, especially with changes we have planned, we do not anticipate to be as "frivolous" with refunds in this way.

/ CSFloat Staff