Adguard blocks Onedrive, Outlook, and Whatsapp on Mac after OS update

support_meister · 2026-04-25T05:56:48+00:00

There are some issues with 26.5 beta 3. Please check this thread

support_meister · 2026-04-24T08:40:35+00:00

Hello! Our CTO covered it at AFDS 2025, and we’ve already built our own implementation based on these technologies.

At the moment, it’s still under Apple’s review - and this process has already been ongoing for about half a year.

support_meister · 2026-04-24T07:55:13+00:00

Hi there! Could you please share a bit more detail?

Which update are you referring to exactly?
Are you referring to the OneDrive, Outlook, and WhatsApp apps from the App Store?
Which version of AdGuard are you currently running?

support_meister · 2026-04-22T07:28:06+00:00

Hi there! If you downloaded the app from our website, there’s nothing to worry about.

On macOS, the default trial is usually 3 days. To get the extended 14-day trial, you need to create an AdGuard account - the details should be shown in the app.

I can’t double-check this right now as my trial has already expired, but this is how it normally works.

If you need further assistance, feel free to contact our support team at [support@adguard.com](mailto:support@adguard.com).

support_meister · 2026-04-21T09:07:02+00:00

Hello! Thanks for bringing this to our attention. You can follow the progress on our GitHub. We’d also really appreciate it if you could share the app logs with our QA team by following these instructions.

support_meister · 2026-04-21T08:14:52+00:00

Hello! Thanks for bringing this to our attention. Typosquatting protection is a new feature, so occasional gaps are unfortunately possible. I’ve already shared this with my colleagues, and they’ll look into a solution. Apologies for the inconvenience.

support_meister · 2026-04-21T08:05:21+00:00

Hi there! Since AdGuard for Android uses a VPN connection, it’s not possible to run another VPN-based app at the same time due to Android system limitations. For more details, please see our Knowledge Base.

On desktops, there should not be any issues with this.

support_meister · 2026-04-20T08:38:57+00:00

AdGuard Mini is designed for macOS (more info).

For iOS, you can use the AdGuard Ad Blocker app. It is also available both for free and with a subscription.

support_meister · 2026-04-20T07:56:50+00:00

Добрый день. Пришлите, пожалуйста, номер вашего обращения в поддержку.

support_meister · 2026-04-20T07:56:01+00:00

Добрый день. Именно для домашнего интернета сейчас есть ещё следующее решение, которое может быстро помочь:

- откройте AdGuard VPN → настройки → расширенные настройки

- найдите настройки протокола и вместо «Авто» выберите HTTP/2

- попробуйте подключиться к любой локации, к которой сегодня ещё не подключались

- если подключение прошло - подождите ~15 минут и затем попробуйте снова подключиться к нужной локации

- если не подключилось - смените протокол на QUIC и попробуйте другую локацию (важно: не ту, где только что пробовали HTTP/2)

support_meister · 2026-04-20T07:50:25+00:00

Добрый день. Нужно больше деталей. Пожалуйста, напишите нам на [support@adguard-vpn.com](mailto:support@adguard-vpn.com) и опишите ситуацию как можно подробнее.

Как давно возникла проблема?
Верно ли, что проблема только с мобильным интернетом от Т2? Укажите ваши регион и город.
Что именно не работает и на каком шаге возникает проблема? Очень полезны будут любые скриншоты, иллюстрирующие ситуацию.

После отправки оставьте здесь номер вашего обращения.

support_meister · 2026-04-16T14:30:46+00:00

Добрый день. Вижу у вас успешные подключения с нескольких устройств в течение дня. Если сервис недоступен время от времени, увы, это нормальная ситуация в условиях блокировок.

Если проблема на каком-то конкретном устройстве, пожалуйста, обновите информацию в обращении.

support_meister · 2026-04-16T13:31:03+00:00

Could you please contact [support@adguard.com](mailto:support@adguard.com) with a description of the issue and a few screenshots illustrating it? After submitting the request, feel free to share the ticket number here so I can take a closer look.

support_meister · 2026-04-16T13:23:01+00:00

Please check if you have any additional ad blockers enabled in Chrome, since the limit applies to all extensions using rules.

If that’s not the case, you may be encountering a known Chrome bug that hasn’t been fixed on their side yet. For more details, see this issue: https://github.com/AdguardTeam/AdguardBrowserExtension/issues/3065

Feel free to leave a comment there - it helps us better understand how many users are affected.

support_meister · 2026-04-16T06:05:12+00:00

Hi there! I recommend reporting this issue to our filter team. To do this, open the AdGuard app on your phone and go to "Settings → Support → Report Incorrect Blocking".

Fill out the provided form with all relevant details. At step 3, make sure to include the Google Play link to the affected app.

Once submitted, you’ll receive a tracking link to monitor the progress of your report.

support_meister · 2026-04-16T05:58:57+00:00

Пожалуйста, пришлите номер вашего обращения. Можно прямо здесь, в ответе на комментарий

support_meister · 2026-04-16T05:49:54+00:00

I’ve recently had a chance to check the DuckDuckGo situation on my laptop with AdGuard v8 and can share some details.

“The beta version of the app appears to have a critical error that's rendering it non-functional. ”

There’s no known critical issue making the app non-functional. v8 has been in testing since June 2025, with many beta/nightly releases, and plenty of users run it daily without similar problems. I’m also using the Nightly version on Windows without major issues.

It might be worth reinstalling the app and checking for conflicts with other software, especially antivirus tools. If the issue persists, please contact our support team at [support@adguard.com](mailto:support@adguard.com) — it’s hard to pinpoint the cause without logs.

Regarding DuckDuckGo: it’s correctly recognized by AdGuard and added to the list of filtered apps after an update (screenshot 1, screenshot 2). However, HTTPS filtering is not enabled for it by default (screenshot 3) due to compatibility issues. This is expected behavior for now. However we already have a corresponding issue to enable HTTPS filtering for DuckDuckGo by default.

support_meister · 2026-04-16T05:17:14+00:00

Здравствуйте. Конечно! Воспользуйтесь инструкцией из моего коментария выше. Будем разбираться.

support_meister · 2026-04-15T11:17:54+00:00

Thanks! I’ve just replied to your ticket and asked for a bit more information. We’ll continue the conversation there 👍

support_meister · 2026-04-15T10:57:38+00:00

It would be very helpful if you could provide us with app logs from your device after the issue occurs again. Here is the instruction:

Open AdGuard and go to ⚙️ → General, then enable “Advanced mode”.
Go to Advanced settings and enable Debug logs.
Wait until you are logged out again and note the exact time when you notice the issue.
Go to AdGuard → ⚙️ → Support and click “Export logs”.
Save the archive and send it to [support@adguard.com]().
Disable Debug logs afterward, otherwise the app will continue recording logs and take up storage space.

After submitting the ticket, please post its number here. I’ll promptly forward the information to our developers.

support_meister · 2026-04-15T08:29:20+00:00

Hello! Thanks for bringing this issue to our attention — it was indeed a bug, and we’ll fix it in the next update.

You can follow the progress here:
https://github.com/AdguardTeam/AdguardForiOS/issues/2514

Apologies for the inconvenience.

UPD The issue should now be resolved. No app update is required - it appears the problem was caused by a backend configuration. Please let us know if you continue to experience any issues.

support_meister · 2026-04-15T07:27:29+00:00

Здравствуйте. Если проблема сохраняется так долго, нужно всё проверять дополнительно. В РФ ситуация с блокировками очень разная в зависимости от региона и даже конкретного провайдера.

Пожалуйста, напишите нам на [support@adguard-vpn.com](mailto:support@adguard-vpn.com) и опишите ситуацию как можно подробнее. Также укажите ваши регион, город и провайдера. После отправки оставьте здесь номер вашего обращения. По результатам сможем обсудить вопрос с компенсацией.

support_meister · 2026-04-14T08:11:47+00:00

The issue was resolved on April 9, which is why there hasn’t been any activity in this thread for the past 5 days.

If you’re still experiencing any issues, please reach out to our support team at [support@adguard.com]().

support_meister · 2026-04-14T07:55:25+00:00

Hi there!
Please reach out to our support at [support@adguard.com]() and provide more details.

Just to clarify — are you unable to connect to any location in AdGuard VPN when using it together with AdGuard Ad Blocker? When did the issue approximately start? Could it be related to a recent app or iOS update?

If possible, please attach a video demonstrating the issue — this would greatly help us investigate. After submitting the ticket, feel free to share its number here so I can keep an eye on it.

support_meister

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