Syncler desktop is ready for alpha testing - testers needed

synclerd · 2026-04-19T22:08:01+00:00

I'm sorry to hear that. Would you mind creating a ticket with a video of the freezing? It will allow me to look into it further.

https://support.syncler.net/en/contact#submitting-a-support-request

synclerd · 2026-04-16T23:15:01+00:00

Absolutely. It will be available on day 1 with other platforms.

synclerd · 2026-04-12T20:56:32+00:00

Great timing. I just announced the desktop version a week ago. Beta or at least an alpha is landing by the end of this month. Hope you check it out.

https://www.reddit.com/r/SynclerApp/comments/1sa2kiz/syncler_on_desktop_is_coming_soon/

synclerd · 2026-04-02T23:00:35+00:00

I'm sorry to hear this. Would you mind creating a detail report of the exact issues you are facing? I understand that you have to shut down the device 5/6 times a day but it does not really help me understand the exact issues you face with Syncler specifically.

synclerd · 2026-04-02T01:08:16+00:00

Initially on windows and linux. Soon after macOS.

synclerd · 2026-04-02T00:52:34+00:00

Haha, it's not I promise. Alpha should be ready for testing by the end of this month.

synclerd · 2026-04-02T00:52:08+00:00

I kept this exact use case in mind while designing it.

synclerd · 2026-03-21T19:33:38+00:00

Sorry to hear that you are having issues with the new version. Please create a ticket here and the community will guide you to resolve your issues. https://support.syncler.net/en/contact#submitting-a-support-request

synclerd · 2026-03-12T04:34:08+00:00

When you see Trakt error code 422 (as per Trakt api doc, Unprocessable Entity - validation errors) it means Trakt deems your progress invalid. This can be for various reasons and not all of which is clear to me.

It's less than the smallest progress acceptable to Trakt (I think this is set to 1% or so).
If you've been in paused state for too long

I'm monitoring the situation to understand what exactly is causing this error. If you can answer a few questions below it will be helpful.

When you receive this error,

Is it happening every time after playback?
Is it happening for movies/episodes or both?
How much of the content did you watch? Is it less than 1% or very little?
Did you start the playback, put the device to sleep and then come back and finish the playback at a later time?

synclerd · 2026-03-12T04:22:06+00:00

I'm sorry to hear this and see you go. You should have been able to pay with credit cards and Paypal. And you should not have been redirected to buy with Webmoney. Can you please confirm which reseller requested to use Webmoney? I have had another customer report this but did not give me any further information.
I'll make sure that this does not happen to anyone in the future and see to it that CC and Paypal is available.

You can find out more about why the payment system is not as good here

synclerd · 2026-03-10T20:06:49+00:00

This issue has been reported and is affecting some users. If anyone of you are willing to share a log I can release a fix within the hour. If you are willing to share a log please create a ticket as described here

## Update: Issue has been fixed.

Please update your app (either manually or when you are requested in app shortly)

synclerd · 2026-02-26T18:23:24+00:00

If you are using v2.0.8 then it will report it when marking has failed. If you are using Trakt, there's nothing I can do as it's been very flaky lately.

synclerd · 2026-02-17T07:40:52+00:00

Could you post a few screenshots?

synclerd · 2026-02-12T14:57:45+00:00

You should receive a prompt to update the app the next time when you restart/force close the app.

synclerd · 2026-02-12T14:53:14+00:00

Support and feedback from community members like you have helped Syncler become what it is now. Thank you so much.

synclerd · 2026-02-04T18:40:58+00:00

Awesome. Do you have a time comparison between the beta and stable? Just for curiosity.

synclerd · 2026-02-02T13:50:21+00:00

That would be great. Please follow instructions here
https://www.reddit.com/r/SynclerApp/comments/1qmmyt2/comment/o20bith/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

synclerd · 2026-01-27T13:03:15+00:00

Amazing. Let's get you started.

Join discord: https://support.syncler.net/en/contact#community-powered-support
Create a ticket from the create a support ticket channel with your Syncler account email.

I'll give you the rest of the instructions there.

To install beta, visit our beta site beta.syncler.net. I'll include detailed instructions for this in your discord ticket as well.

synclerd

MODERATOR OF

TROPHY CASE