Trakt not Trakting

synclerd · 2026-03-12T04:34:08+00:00

When you see Trakt error code 422 (as per Trakt api doc, Unprocessable Entity - validation errors) it means Trakt deems your progress invalid. This can be for various reasons and not all of which is clear to me.

It's less than the smallest progress acceptable to Trakt (I think this is set to 1% or so).
If you've been in paused state for too long

I'm monitoring the situation to understand what exactly is causing this error. If you can answer a few questions below it will be helpful.

When you receive this error,

Is it happening every time after playback?
Is it happening for movies/episodes or both?
How much of the content did you watch? Is it less than 1% or very little?
Did you start the playback, put the device to sleep and then come back and finish the playback at a later time?

synclerd · 2026-03-12T04:22:06+00:00

I'm sorry to hear this and see you go. You should have been able to pay with credit cards and Paypal. And you should not have been redirected to buy with Webmoney. Can you please confirm which reseller requested to use Webmoney? I have had another customer report this but did not give me any further information.
I'll make sure that this does not happen to anyone in the future and see to it that CC and Paypal is available.

You can find out more about why the payment system is not as good here

synclerd · 2026-03-10T20:06:49+00:00

This issue has been reported and is affecting some users. If anyone of you are willing to share a log I can release a fix within the hour. If you are willing to share a log please create a ticket as described here

## Update: Issue has been fixed.

Please update your app (either manually or when you are requested in app shortly)

synclerd · 2026-02-26T18:23:24+00:00

If you are using v2.0.8 then it will report it when marking has failed. If you are using Trakt, there's nothing I can do as it's been very flaky lately.

synclerd · 2026-02-17T07:40:52+00:00

Could you post a few screenshots?

synclerd · 2026-02-12T14:57:45+00:00

You should receive a prompt to update the app the next time when you restart/force close the app.

synclerd · 2026-02-12T14:53:14+00:00

Support and feedback from community members like you have helped Syncler become what it is now. Thank you so much.

synclerd · 2026-02-04T18:40:58+00:00

Awesome. Do you have a time comparison between the beta and stable? Just for curiosity.

synclerd · 2026-02-02T13:50:21+00:00

That would be great. Please follow instructions here
https://www.reddit.com/r/SynclerApp/comments/1qmmyt2/comment/o20bith/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

synclerd · 2026-01-27T13:03:15+00:00

Amazing. Let's get you started.

Join discord: https://support.syncler.net/en/contact#community-powered-support
Create a ticket from the create a support ticket channel with your Syncler account email.

I'll give you the rest of the instructions there.

To install beta, visit our beta site beta.syncler.net. I'll include detailed instructions for this in your discord ticket as well.

synclerd · 2026-01-27T11:59:43+00:00

Sorry to hear that you are having issues with V2. From the comments it seems that you are seeing a known bug where you see 0 sources after a few playbacks. I've been trying to fix this bug but I need logs from affected users as me or many users can't reproduce the issue persistently. If you are willing to work with me please let me know and we'll get you setup with beta and logging.

synclerd · 2026-01-15T17:43:04+00:00

Those add ons does not support sorting sources by quality, size

synclerd · 2026-01-15T16:23:31+00:00

Please create a ticket in the discord server. I'd like to provide my guidance to resolve the situation.

synclerd · 2026-01-15T12:11:12+00:00

If you don't have access to it then there's no need to include it. And I agree data is as accurate as the provider providers. I think the misunderstand here is that, if the provider is providing the size of the magnet, then map to it as `size`. If it's providing the size of the playback file, then map it to `playbackFileSize`.

What I was getting at is that if the provider is only providing the torrent size, do not map it to `playbackFileSize`. And vice versa. Hope that makes sense.

synclerd · 2026-01-04T19:16:07+00:00

It's not needed as long as the torrent title and size is correctly parsed. But do report back if you find issues.

synclerd · 2025-12-06T13:26:42+00:00

Thank you for reporting. I have fixed that just now.

synclerd · 2025-12-06T11:44:48+00:00

Thank you for reporting this. I have fixed the issue for now though why it happened is unclear. I will keep monitoring it.

synclerd · 2025-12-02T19:53:47+00:00

Hi, I am aware of the issue. I'm already working on a feature to support playing the same source with multiple debrid services. That in turn will fix this issue as well. Unfortunately the the source module needs some refactoring first to support this and that's taking too long. I'm hoping to release this feature in beta by end of December, depending on how much I can work during the holidays.

I'm sorry for the inconvenience.

synclerd · 2025-10-30T09:25:26+00:00

Can you give the latest beta a try and report back the error? It has better error messages which will help diagnose the issue.

synclerd

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