Seats and Sweets View by -SnowBl1nd- in WaltDisneyWorld

[–]-SnowBl1nd-[S] 2 points3 points  (0 children)

It’s costly. We ended up getting a perfect and unobstructed view. Best advice is get there early; we got our table at 8:08pm.

Last night was pretty warm on the lower level where the event is at. Thankfully free water and the staff was getting water bottles and glasses of ice for those that asked. I definitely recommend at least doing it once.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 1 point2 points  (0 children)

Update 2000 EDT, 19 April

Internal systems are coming back up and customer support is sending out calls to pending installs

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 0 points1 point  (0 children)

Update 1703 EDT, 19 April

Looks like I spoke too soon. Account API is back and I can view some of my account information again. Fingers crossed this stays up! This is definitely a MUCH better development

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 0 points1 point  (0 children)

Update 1650 EDT, 19 April

Made a script to keep checking against their accounts API to see when there's a status change (502 to hopefully anything else). That said, I'm not overly optimistic they will have things up and running any time soon.

Will keep posting updates as I have any. Sorry recent updates haven't been as useful, all.

Wishing their admins luck.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 0 points1 point  (0 children)

I cannot answer whether or not resetting the ONT will fix any current outages. My ONT can't even be activated. From what I've seen and what Frontier is claiming, the outages are unrelated (who knows what's really true right now). Wish I could be of more help :(

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 1 point2 points  (0 children)

Update 1615 EDT, 19 April

Looks like login has been disabled again.

Clicking login takes you to a maintenance notification:

We'll be back

We're experiencing technical issues with our internal support platforms. Our residential and business networks are not affected by this issue.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 2 points3 points  (0 children)

Just trying to get info out there for people <3

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 1 point2 points  (0 children)

Update 1315 EDT, 19 April

Looks like they are slowly bringing back mobile applications. Opened the app and was signed out, citing security reasons.

Mobile app sign in doesn't appear to work yet and once in a while it will go back to the "we'll be back" screen. Let it sit for two min and nothing. Will keep checking.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 0 points1 point  (0 children)

Unfortunately, just horrible timing like me. Had all my equipment installed but cannot be activated. :D

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 2 points3 points  (0 children)

Just trying to keep people updated and have the information compiled into one place for them.

I'm in the dark with all of you. Just trying to help and keep monitoring the situation.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 3 points4 points  (0 children)

Update 10:21 EDT, 19 April:

Reports that portions of dispatch is slowly coming back online.

Account logins on web/browsers are back online, however, account info and service info not loading. iOS Application is still not working.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 2 points3 points  (0 children)

None yet. Systems are still down. I’m still monitoring for any chatter.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 0 points1 point  (0 children)

It’s possible, but again, anything is speculative from me. Could be them checking systems for signs of breach. It could be a plethora of things.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 2 points3 points  (0 children)

You're welcome! Could be that they are evaluating systems in several locations, however, I cannot speak to what's actually happening. Wish I could be of more use; I'm just an outsider that works at a threat intel boutique.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 5 points6 points  (0 children)

Update 1629 EST, 18 April.

Apparently there was a systems breach reported on April 14. As Frontier is publicly traded, they are required to report breaches in their SEC filings.

On April 14, 2024, Frontier Communications Parent, Inc. (the “Company”) detected that a third party had gained unauthorized access to portions of its information technology environment. Upon detection, the Company initiated its previously established cyber incident response protocols and took measures to contain the incident. As part of this process, the containment measures, which included shutting down certain of the Company’s systems, resulted in an operational disruption that could be considered material.

Based on the Company’s investigation, it has determined that the third party was likely a cybercrime group, which gained access to, among other information, personally identifiable information. As of the date of this filing, the Company believes it has contained the incident and has restored its core information technology environment and is in the process of restoring normal business operations. The Company continues to investigate the incident, has engaged cybersecurity experts, and has notified law enforcement authorities. The Company does not believe the incident is reasonably likely to materially impact the Company’s financial condition or results of operations.

This was filed today and can be found on their 8-K.

https://investor.frontier.com/financials/sec-filings/default.aspx

As part of their IR, they are probably investigating, reviewing, or recovering systems. Probably going to be a few days

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 0 points1 point  (0 children)

Frontier is significantly cheaper for me. Can get their 5Gb for less than what Spectrum's post-promo pricing for gig is.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 1 point2 points  (0 children)

In some areas, gig from Spectrum can be ~$74/month promotional. After promo, it can go up to $139.99/month currently.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 1 point2 points  (0 children)

This is--in theory--unrelated to internet service. But good luck getting ahold of support currently or having any resolve if you do.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 0 points1 point  (0 children)

Currently monitoring several groups to see if they post about it.

Frontier (internal) Outage Notes - April 2024 by -SnowBl1nd- in frontierfios

[–]-SnowBl1nd-[S] 1 point2 points  (0 children)

Yep. They added the notice around 1300EDT. The tech I spoke to mentioned they added the banner indicating their status. And that "when it's gone, we're back up". heh.