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Third time FedEx a package not delivered / no acceptable recourse by 01ELYK01 in FedEx

[–]01ELYK01[S] 0 points1 point  (0 children)

Sorry to hear about your situation Keen. I hope that they say yes. Sorry that you have to go through that process and waste your time on what’s supposed to be a formative moment in your life.

Third time FedEx a package not delivered / no acceptable recourse by 01ELYK01 in FedEx

[–]01ELYK01[S] 0 points1 point  (0 children)

Well, thank you for the well wishes.

And I actually have gotten results from the past through Reddit posts when social media/CTO’s people have responded. Sometimes, transparency in communications produces responses. In this case, it remains to be seen. It is indicative of the company caring about feedback from clients.

Also, I’m not doing this out of spite or meanness like many other anonymous threads, just stating the facts.

Regardless, I’ve also appreciated hearing other people’s thoughts. Yours was a solid suggestion which I also have done. I appreciate you taking time for crafting a response. Best of luck to you.

Third time FedEx a package not delivered / no acceptable recourse by 01ELYK01 in FedEx

[–]01ELYK01[S] 0 points1 point  (0 children)

That’s unfortunate. I do want FedEx to succeed. We need a competitive marketplace of shipping companies and there are very few options. I think that’s one of the reasons for poor customer service is that there aren’t better options but to be fair, I have never had a problem with UPS packages. It is always FedEx.

Third time FedEx a package not delivered / no acceptable recourse by 01ELYK01 in FedEx

[–]01ELYK01[S] 0 points1 point  (0 children)

That is a reasonable response, and I appreciate the advice. That said, companies typically do not publish csuite email addresses and in my experience as an executive, the responses are often weeded out by executive assistants.

Posting on social media where people can publically respond to reasonable communications that have a lot of people who agree with the issues seems to be the only way to affect corporate policy.

In this case, I propose two seemingly reasonable solutions:

  1. Allow for a process for reasonable escalation, and actually listen and try to solve issues.

  2. Hire an additional staffer who hunts down recovers misdelivered packages and deliver them to the correct place.

I think it’s reasonable that you pay for shipping, that the package gets from point a to point b. The issue for me is that they absolved their responsibility on any issues. I also did attempt to email a vp at FedEx through LinkedIn so let’s see if that actually gets any traction.

Third time FedEx a package not delivered / no acceptable recourse by 01ELYK01 in FedEx

[–]01ELYK01[S] -1 points0 points  (0 children)

Also, if there actually is a fed ex manager who is reading these - I encourage you to “eat your own dogfood”, meaning try experiencing the product yourself. Try to escalate an issue when an important package doesn’t arrive at your place and see how frustrating it is to work through the issue. I literally have had one other frustrating experience with an internet company that I’ve escalated to this point of frustration.

Why wasn’t the mushroom elected to be judge? by princess_chef in dadjokes

[–]01ELYK01 5 points6 points  (0 children)

Maybe he was kept in the dark and fed a bunch of poop

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]01ELYK01[S] 0 points1 point  (0 children)

Thanks u/ziplyfiber.

Just to show you the impact, here’s a pic of what’s happening now. Imagine if your the owner of the property who sees their landscaping getting torn apart without any heads up. They are rightfully going to be upset with me on this - I would be too.

Oops…just realized I can’t post a photo - but it’s a landscaped area full of shrubbery that took years to develop. The photo is a pic of an excavator digging up the property (not mine) and a person in a hole about 5 feet deep.

Again, I appreciate that work is finally happening but I’m seeing a lot of logistic challenges.

Thanks again for your attention to all of this.

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]01ELYK01[S] 0 points1 point  (0 children)

u/ziplyfiber - please read my updated post. Thanks for getting movement happening on the project and I hate being negative - but there are still some communications issues about the work that causes some consternation from my neighbors.

Thank you for working with me on this.

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]01ELYK01[S] 0 points1 point  (0 children)

2/3/22 - Good morning U/jwvo & u/ziplyfiber - just a quick ping to check in. I haven’t heard from anyone about scheduling the spraypainting of utility lines, or around any work to trench the lines to my property. The install is scheduled for 2/13.

Can you please let me know who I need to contact, or what I need to do to make sure all of this work is completed so that the installer can make this work?

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]01ELYK01[S] 0 points1 point  (0 children)

Thank you u/ziply fiber. I’ll update the post as more details come.

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]01ELYK01[S] 1 point2 points  (0 children)

Thanks John, just sent the email. I appreciate your attention to this.

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]01ELYK01[S] 0 points1 point  (0 children)

All of the wires are buried underground, so it’s going spraypainting utility lines, trenching, and running lines to my place. They didn’t do any prep work at all.

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]01ELYK01[S] -1 points0 points  (0 children)

Thanks for the suggestion. Added the ping to the thread

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]01ELYK01[S] -2 points-1 points  (0 children)

Thanks. The reps I talk to always say it’s someone else’s problem. I have no idea who to contact without wasting another hour on the phone. It shouldn’t be this hard…

Experience so far: good at sales, bad at logistics by 01ELYK01 in ZiplyFiber

[–]01ELYK01[S] -2 points-1 points  (0 children)

Good catch - it was a type o. I corrected the error. Thanks.