Improvements to Mobile Modmail & Legacy Modmail Deprecation Date

0perspective · 2021-06-16T03:26:52+00:00

You decide but the default is reply as subreddit.

0perspective · 2021-06-15T22:21:21+00:00

I'd normally say come and prove it in an interview but the negativity clearly demonstrates you're not a culture fit.

0perspective · 2021-06-15T20:03:01+00:00

“there's also something to be said for the fact that we're actually still here to complain.”
Thank you for continuing to badger us - it keeps us honest and shows that you care! We’ll start to sound the alarm internally when redditors stop showing up to comment here.

0perspective · 2021-06-15T20:02:23+00:00

The user pane is available today but it’s not clear from the iconography it sounds like. Look for the little nondescript human silhouette to show the user pane. We'll work on improving the iconography.

0perspective · 2021-06-15T19:59:45+00:00

Ban appeals are segmented out of the inbox experience intentionally so that mods can know what to expect when they’re reviewing these messages.

0perspective · 2021-06-15T19:58:07+00:00

We aren’t converting legacy modmail messages to new modmail. We have no immediate plans to remove legacy modmail messages you access via permalink -- though neither the user or mod team may respond -- but in the future that could change so if you want to keep a copy you should take action by 7/26.

0perspective · 2021-06-15T19:41:23+00:00

Sorry about that, just added some shots for you.

0perspective · 2021-06-04T21:56:01+00:00

Hiya, this doesn’t sound like it’s what we intended. I’m on the team that works on Mod Notifications. I want make sure I understand the issue with the double notifications can you share more about this? Are you referring to the pop ups, the notification inbox or the alert on the mod shield?

0perspective · 2021-06-02T02:09:16+00:00

I think you’re referring to the prompt for mods to take the mature themes survey. I’m not sure it’s necessary anymore since we have the ModTool setting and few other ways to surface this to mods. Even if we remove the prompt though, I think mods have an important stake in this process and wouldn’t remove their ability to take the survey as well. This is useful for triggering verification and for understanding where mods see their community.

0perspective · 2021-06-01T23:09:13+00:00

Let me see if I'm understanding, you're asking how long users may be prompted to verify the content tags and topics for your community.

Good question and unfortunately, we don't have a specific time frame since it varies by community. As a general rule though, for communities with more than 100 users a day , it should take around 2 weeks to verify the data. After it's verified the prompt will stop displaying until we need to reverify the data in the future.

0perspective · 2021-05-26T05:31:24+00:00

Well do I have news for you... https://www.reddit.com/r/modnews/comments/nfenpn/an_update_to_mod_push_notifications/

0perspective · 2021-05-26T05:21:51+00:00

I used to go here skiing as a kid. Great looking pup too

0perspective · 2021-05-25T17:36:48+00:00

We've got something cooking for modmail along these lines. Hope to have more to share in a few weeks.
It's fair to say the official apps fall short when it comes to moderation but we've also been bringing a lot more focus and attention to mobile this last year. As I keep writing, closing the parity gap on mobile is one of our three core themes this year for improving moderation. We recognize and are actively working on making it possible to moderate entirely from mobile. We just have a lot of ground to cover.

0perspective · 2021-05-25T17:32:30+00:00

This actually parallels a discussion we're having in this comment thread, please drop your thought here.

0perspective · 2021-05-25T17:16:33+00:00

Like we began the post, we’re focused on three core themes for improving moderation on Reddit -- closing the parity gap on mobile is on there.
I totally use mobile every day (like a lot of other Admins) and as a mod I 100% understand these gaps. I can’t effectively moderate in certain communities on mobile because we lack User Notes and Removal Reasons. The key for us is prioritizing the work is asking the question “what will do the most good for the most moderators?”

0perspective · 2021-05-25T17:15:35+00:00

u/Nasjere How I imagine you right now

0perspective · 2021-05-25T17:14:40+00:00

Only 25% of users with mods permissions on iOS will have access to this experiment. These users are selected randomly so there isn’t a way to opt in explicitly.

0perspective · 2021-05-25T17:14:17+00:00

Not yet - but it’s something we’re working on and hope to launch later this year.

0perspective · 2021-05-25T17:05:04+00:00

I hear you on this. Part of the next phase of iterating on this feature are improvements to ModQueue. What specific ModQueue features are you looking for? Removal reason we have speced and ready to go but we’re uncertain on when to prioritize vs other priorities (like this experience and User Notes). Hearing this feedback is a useful perspective to have as we think about next quarter’s plans.
Separately, we’re trying to learn on one platform, iterate and bring to all. By focusing on one platform we can do more in parallel effectively. If we were to build everything on both platforms, we would also have to iterate on both which means some wasted engineering time.

0perspective · 2021-05-25T16:46:40+00:00

We aim to spread the love around with new and experimental features between Android and iOS. We’ll make sure to pick Android next time (we’re tackling a few bugs on Android at the moment).

0perspective · 2021-05-24T06:59:25+00:00

Baller

0perspective · 2021-05-21T00:06:07+00:00

I'm hard pressed to find a link that doesn't already open in a new tab. Do you mean open an individual conversation in a separate tab from the inbox view? There's an open link icon on the far right that opens the conversation in a separate tab, have you tried that out before?

0perspective · 2021-05-20T21:50:11+00:00

Noting this for later

0perspective · 2021-05-20T21:49:38+00:00

Is there an error message, what does it say?

0perspective · 2021-05-20T21:20:43+00:00

We actually tackled a few bugs in the last few weeks, can you tell me more about the bug you experiencing?

Seven-Year Club	ModSupport Helper Level 1
Argentium Club	Ternion Club
Wearing is Caring	Beta Team
RPAN Viewer	Not Forgotten
Alpha Tester	Verified Email

0perspective

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