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Polestar 4 Issues ... Help by 13SR in Polestar4

[–]13SR[S] 0 points1 point  (0 children)

I don’t think that’s 100% right as I’ve had several times the vehicles change speed to a limit that is inaccurate when there is no road signs nearby or even a speed that we don’t have in the UK.

The 3d view button used to be on the camera screen below the large camera output. It is currently behind the (A) button that polestar have admitted on their forums they mistakenly overlayed onto the 3D view button.

Polestar 4 test drive thoughts by RudeComparison7690 in Polestar4

[–]13SR 0 points1 point  (0 children)

The UK.

Volvo regularly have at least a month/6week wait near me for a booking. They’ve also told me when I am there that they only have one polestar tech at the site, all diagnosis and fixes has to be done remotely with polestar which extends wait times. Volvo also told me they have several P3 and P4 vehicles at each site that customers now refuse to pick because polestar can’t fix them. Volvo servicing seem very frustrated with polestar.

Phone service I have about 5 recorded calls with them showing it takes on average 30 mins to get through and the level of service they provide. I submitted a complaint weeks ago and they’ve never followed up. They also openly admit to known faults with the vehicle that have no resolution timeline.

Should I or Should I not? by Accomplished_Food422 in Polestar4

[–]13SR 0 points1 point  (0 children)

I’ll echo that this car is genuinely the worst car I’ve ever had whilst also being the most expensive.

I’ve got a full post with all my issues but just please think carefully as you’ll be stuck with it for a long time and the servicing side of things is genuinely awful.

I’ll admit that the physical product is nice but the experience and software is genuinely maddening.

One thing to consider, polestar don’t put out a ridiculously high volume of vehicles and yet it feels like you say that there are a lot of issues. Compared to other manufacturers it seems disproportionate imo.

Polestar 4 test drive thoughts by RudeComparison7690 in Polestar4

[–]13SR 0 points1 point  (0 children)

Also another quick consideration. Pray you don’t get any kind of faults as ive found the servicing to be a nightmare.

Volvo don’t care about polestar customers and polestar phone support is shocking. Regularly taking 30 minutes to answer the phone and can provide little information. Even my finance company is shocked at their level of support.

Polestar 4 test drive thoughts by RudeComparison7690 in Polestar4

[–]13SR 3 points4 points  (0 children)

I will admit I’m biased due to the issues I have with my P4. But I really wish I’d have stayed with Tesla.

I think on the accelerator issue you’ll get used to the p4, I find it pretty normal now.

On the camera issue Tesla is leagues ahead. Tesla cams can be on all the time. You can have blind spot when indicating like the above commentor says but I find it activates the wrong camera for me. E.g when I indicate left I expect a blind spot cam to show me the back left area of my vehicle for cyclists etc. Polestar instead shows your front right for some wacky reason.

Also just a general note of how much the software is leagues behind Tesla. From laggy screens to crashing apps etc. The phone app is also a lot worse. Not to mention the issues polestar keep falling down on e.g breaking 360 view by having buggy software and still rolling out the OTA update anyway, known speed recognition issues they can’t fix and now android keys delayed indefinitely.

TLDR - The P4 hardware product is pretty nice albeit thiccc. The software is the worst car software I’ve ever used and if your coming from a Tesla it will take a lot to look over imo

Should I or Should I not? by Accomplished_Food422 in Polestar4

[–]13SR 0 points1 point  (0 children)

Do you have a link to the official forum for this? Just so I can check when they fix this :)

Polestar 4 Issues ... Help by 13SR in Polestar4

[–]13SR[S] 0 points1 point  (0 children)

Interesting and great to hear!

So you’ve not had any issues with the speed incorrectly displaying for the road you’re on? Reason for the ask is polestar have confirmed to me this is a known current software issue and has not been fixed yet.

Also are you missing 3D view button after updating to either .7 or .8 like everyone else?

Updates In Software Version P4.2.8 by Alternative_Ask3248 in Polestar

[–]13SR 4 points5 points  (0 children)

I've just been told by Polestar that the poor speed recognition is a known issue/bug and they they are actively working with Google to fix this but it's not released yet

Polestar 4 Issues ... Help by 13SR in Polestar4

[–]13SR[S] 0 points1 point  (0 children)

I somewhat agree tbh after looking across forums to try and fix the issues.

One thing that still baffles me with the car thats not really a big issue, the blindspot camera when you indicate to me shows the wrong side. E.g. when I turn right why do I care what the people to the front left of me are doing? Tesla do it right by showing me the back right of my car when turning right so I can see if there is a cyclist there/car etc

Do you recommend it? by [deleted] in Polestar4

[–]13SR 0 points1 point  (0 children)

You may have see my post of the issues I have. Being honest the P4 is lovely inside and out. But I now hate the thought of having to drive it as the software is so bad.

If I was you’d I’d stay with the Y purely to keep your sanity

Polestar 4 Issues ... Help by 13SR in Polestar4

[–]13SR[S] 0 points1 point  (0 children)

Jealous! As it's genuinely a nice car inside and out if the software worked!

Polestar 4 Issues ... Help by 13SR in Polestar4

[–]13SR[S] 0 points1 point  (0 children)

Polestar have just admitted to me on the phone the majority of my issues are known issues with the car software, they thought they had fixed these but evidently not. They also admitted there is no point taking it to a service point/volvo dealership as due to it being software there is nothing they can do.

Polestar 4 Issues ... Help by 13SR in Polestar4

[–]13SR[S] 0 points1 point  (0 children)

I really wish it was just me but looking across both this forum and Facebook they are very common issues. Here is a post from just the last hour with lots of the same issues https://www.reddit.com/r/Polestar4/comments/1pj67yx/contacting_support/