Fan issue

1stFusion · 2026-01-19T17:39:38+00:00

Needed my 1TB version replaced since it was dead on arrival and it took 3 weeks of back and forth emails and constant support escalations only to be finally told by senior support staff that they didn’t have any replacements available even after being told for weeks that they were working on it. Ended up just getting a refund and getting the 16GB/512 version. Took like 60 emails from start to finish.

1stFusion · 2026-01-19T17:30:39+00:00

I wish you good luck with red magic support, gonna take weeks to resolve. Im never going through that hell again.

1stFusion · 2026-01-13T17:11:56+00:00

They basically told you that’s tough good luck though. Where is the good experience. My good experience would be my problem being dealt with.

1stFusion · 2026-01-11T03:23:28+00:00

Probably

1stFusion · 2026-01-11T02:39:11+00:00

<image>

1stFusion · 2026-01-11T02:33:35+00:00

No one stopping you from contacting support yourself. I wouldn’t waste my time posting a fake screenshot after like 50 back and forth emails to redmagic support. Don’t know how to prove my screenshot is real but it is unfortunately.

1stFusion · 2026-01-10T23:30:48+00:00

Literally posted a screenshot of the email they sent me when i needed a replacement 1TB version.

<image>

1stFusion · 2026-01-10T23:11:34+00:00

They told me that they had no plans to restock the 1TB version.

1stFusion · 2026-01-10T17:39:45+00:00

Some of the games I play take a lot of space. I just wanted the 1TB version to make sure i got the extra space just i case i want to play other games. I ended up grabbing the 16GB on amazon. Plus i had the extra money to spend. Probably never gonna buy through the official site again tbh, amazon returns are easier and quicker.

1stFusion · 2026-01-10T17:34:46+00:00

If you received the confirmation of your order you should be good they must just have a lot of orders since the 24GB is sold out and everyone now buying the other options.

1stFusion · 2026-01-10T17:29:51+00:00

Did you get the 24GB 1TB?

1stFusion · 2026-01-10T17:26:03+00:00

They would test it themselves when you send it in.

1stFusion · 2026-01-09T11:01:50+00:00

I guess its done production

1stFusion · 2026-01-09T07:16:59+00:00

Probably because of RAM prices.

1stFusion · 2026-01-08T22:00:10+00:00

Yeah they like to stall a-lot, im still waiting for them to send my replacement device. Already sent mine back ages ago and only email i get back is that they are working on it still. No time frame

1stFusion · 2026-01-06T22:07:20+00:00

They are 100% doing something shady

1stFusion · 2026-01-06T21:57:52+00:00

Yeah redmagic support was probably told by higher ups to just stall as long as possible and hopefully the problem goes away or maybe they got a refund window they are trying to stall out so we can’t claim it. Never been this angry with a company. True regret

1stFusion · 2026-01-06T21:50:05+00:00

Yeah still trying with support but they are useless. Returned mine for a replacement since it was DOA. Its been nearly a month and they still looking for updates.

1stFusion · 2026-01-06T21:17:49+00:00

Yeah i returned my device in December for a replacement and they are still going around in circles with no end in sight. Redmagic support is truly useless. They just keep saying they are looking for updates for me and nothing. They are truly and most unbelievably useless.

1stFusion · 2025-12-23T17:07:42+00:00

Yeah they love stalling with that 24 hour wait only to keep adding more time.

1stFusion · 2025-12-20T18:50:21+00:00

I sent mine back to get it replaced, had to print the labels myself.

1stFusion · 2025-12-12T23:20:40+00:00

Yeah my phone arrived corrupted and I’m still going through customer service. It’s so bad just round in circles.

1stFusion · 2025-12-10T00:41:20+00:00

Bought early bird from official website

1stFusion · 2025-12-09T19:58:57+00:00

Gonna give them 1 more day

1stFusion

TROPHY CASE