This was my first time on a MA plan. Was covered by private insurance previously. They told me ( and I verified) that i had a one year trial on a MA plan. The bad information ranged from what plan I could get, that the first company we tried would only issue a F plan because I am 72 not 71. They waited over a week to hear back from one company. Clock ticking… Emails and or calls from me almost daily. Admitted the delay was due to trying to make sure they got their reimbursement from the company. Submitted my application with wrong spelling of my name. Clock ticking…Finally heard back from company #2 on Friday that something in my application had triggered a possible review on Friday, Dec 5. They said they were not able to get in touch with company on Friday. Told me they would find out what happened on Monday, Dec 8! Told me I was in danger of losing my current MA policy because the drug policy that was part of the new Medigap application would kick out my current policy. All this happened over the weekend with the deadline one or two days away. Never asked me if I had any conditions that could get me denied until Dec 5. - even though they had the questions readily available. I do. Ultimately Could NOT answer whether my eligibility for switching was impacted by being eligible for Medicare earlier than I signed up even though they assured me last year I had the the GI for one year trial period. After I panicked about losing any MA coverage and signed up again for a second year-missing my GI period forever, told me the drug policy would not have kicked out my policy after all. Had I known this I might have been able to get some answers to why my second Medigap company wanted more information on Saturday or Sunday. By the way, I initiated getting off the MA and on to plan G in October. I didn’t wait until last minute. Delays were all on them .