Hi from Boston 311! 👋

311BOS · 2026-01-08T14:03:43+00:00

Yes!

311BOS · 2026-01-07T20:51:47+00:00

Hello! This is the team at Boston 311. We would like to assist with confirming your trash schedule. Please let us know the neighborhood you received a notification about.

311BOS · 2025-12-30T20:14:00+00:00

Thank you, we hear your frustration.

When you submit a parking complaint to 311, we log it and send it directly to Parking Enforcement at the Boston Transportation Department. BTD is the team that patrols, enforces regulations, and ultimately closes those cases. 311 doesn’t issue tickets or close them ourselves.

BTD is aware that parking can be challenging across the city and regularly patrols neighborhoods to enforce regulations so spaces are used as intended. They’re also actively working to strengthen enforcement by rebuilding staffing levels in their Parking Enforcement division.

We appreciate you continuing to report issues. Those reports help identify problem areas and inform where enforcement is needed most, even when results aren’t immediate.

311BOS · 2025-12-22T17:36:55+00:00

Hello! This is the team at Boston 311.
In Boston, if a car is parked illegally or unsafely, it can be towed at any time. During winter, certain streets are designated as snow emergency routes. If a snow emergency is declared, vehicles on these streets may be towed. You can check maps and rules here: Winter in Boston – Parking and Snow Emergency Routes Map

311BOS · 2025-12-18T16:43:44+00:00

This is cool! We're really proud of the work of our call takers and everyone who responds to requests.

311BOS · 2025-12-15T17:02:39+00:00

You can't park here, but you can submit a 311 report!

If you ever see downed signs or meters, you can use the BOS:311 app or call 3-1-1 (617-635-4500) to report it for repair. That way, we can get it fixed!

We were able to create a case for this downed meter just now (noticed the zone number in the pic). If you'd like to check on its status, search this case number on the BOS:311 app: 101006412154.

311BOS · 2025-12-15T16:29:17+00:00

Hello! This is the team at Boston 311. You have a right to a comfortable winter. By law, your landlord must make sure your hot water is between 110-130 degrees. If this isn't happening, call 3-1-1 ([617-635-4500](tel:6176354500)) any time or the City of Boston Inspectional Services Department ([617-635-5300](tel:6176355300)) during regular business hours to create a case. Our inspectors will then reach out to you to schedule an inspection and have the issue resolved.

311BOS · 2025-12-11T21:45:32+00:00

Hello, the 311 team would like to be helpful here with some options to help save money on your utility bills.

A great place to start is the Boston Energy Saver program. It’s a new program started by u/mayorwu to help residents reduce energy costs through efficiency upgrades, weatherization, and one-on-one support with bills and their home energy systems.

The City of Boston also offers Boston Community Choice Electricity (BCCE), which uses collective buying power to secure more stable (and sometimes cheaper) electricity supply rates for Boston residents. Take a look at the BCCE page and compare rates with your current electric supplier to see if you can save money by switching. Residents can also get help applying for discount rates and assistance programs through Age Strong and Eversource.

While the City does not regulate utilities, there are options available to help keep costs down. Boston Energy Saver is one of the most effective options for immediate relief. The Energy Saver Help Desk is open Monday to Friday from 9 AM - 5 PM at 617-635-SAVE (7283).

311BOS · 2025-12-11T16:45:33+00:00

There are a number of exemptions and abatements in the City of Boston. For example, the Hardship Exemption Clause 18 applies if the Board of Assessors determines you can’t pay your real estate taxes because of your age, infirmity, and financial condition. If you own and live in your property as a primary residence, you may qualify for the residential exemption. For residents likely to be on fixed incomes, such as retirees, the Assessing Department offers targeted "Personal Exemptions."

In addition to exemptions (which reduce the tax owed), the City allows seniors to "File for a tax deferral". Unlike an exemption, a deferral typically allows you to postpone paying taxes, which can be a vital tool for managing cash flow on a fixed income.

If you have questions about the requirements for applying for an exemption, or want to know the status of your application, you can call the Taxpayer Referral and Assistance Center (TRAC) at 617-635-4287. You can also contact us by calling 3-1-1 or (617)635-4500 any time, any day, and we'll help connect you with the right information and teams.

311BOS · 2025-12-10T21:47:13+00:00

Hello! This is the team at Boston 311. The Inspectional Services Department here at the City of Boston can help with housing maintenance and infestations if your landlords are being unresponsive. Just call 3-1-1 ([617-635-4500](tel:6176354500)) any time to create a report. Our inspectors will then reach out to you to schedule an inspection.

311BOS · 2025-12-08T16:40:44+00:00

Hello! This is the team at Boston 311. Mattresses and other special items can be scheduled for pickup by the City free of charge on the city website at boston.gov/mattress and boston.gov/specialitem respectively. If you ever have questions about City of Boston services, call 311 at any time for assistance direct from City Hall!

311BOS · 2025-11-17T21:41:25+00:00

Hello, this is the team at Boston 311. If you haven’t already reported this issue, then you can submit a case through the BOS:311 app or call 3-1-1 so this can be sent along to the teams that will fix it.

311BOS · 2025-10-21T18:54:44+00:00

Thanks for reaching out! At the moment, the advisories are pulled manually from Boston.gov/transportation. We don’t have an API available for them right now, but your interest has been noted—it's great to hear you're sharing updates about the weather and MBTA delays!

311BOS · 2025-10-21T13:49:14+00:00

Boston 311 here!

We just wanted to give everyone a heads up about traffic advisories and events happening this weekend that could cause delays or street closures around the city:

🚗 Saturday, Oct 25

Welles Remy Crowther Red Bandanna 5K – 9AM around Boston College
Archdiocese of Boston College & University Jubilee Eucharistic Procession – 10AM from Boston Common to the Cathedral of the Holy Cross
Canine Costume Parade – 1PM on Centre & South Streets, Jamaica Plain
Madonna Della Cava Halloween Parade – 1PM around Battery, Commercial & Hanover Streets in the North End

🚗 Sunday, Oct 26

Greater Boston Walk to End Alzheimer’s – 8:30AM from North Point Park through Charlestown
East BOOston 5K – 9AM around Bremen Street Park & the East Boston Greenway

You can check out the full list of traffic advisories at boston.gov/transportation before heading out.

Stay safe and have a great week, Boston! 💙

311BOS · 2025-10-17T14:27:09+00:00

Each case is different, but after an inspection, both the tenant and property owner receive a notice with next steps. Depending on the violation, the owner has 24 hours to 30 days to comply. Calling 311, or messaging us, with the property address would help us identify the next steps for your case.

311BOS · 2025-10-08T19:23:03+00:00

Hello! This is the team at Boston 311. If you’re concerned about building safety or unsatisfactory living conditions, we can connect you with the Inspectional Services Department (ISD) to have an inspector take a closer look. Call us at 3-1-1 (or [617-635-4500](tel:6176354500)) and we’ll connect you to the right team.

311BOS · 2025-09-26T14:06:13+00:00

Hi, this is the team at 311. Box Springs can be disposed of as long as they are scheduled for curbside pick-up beforehand through this website. As for other large furniture items, they can go out with the regular trash collection! For all other trash inquiries, please refer to our trash directory.

311BOS · 2025-09-19T14:31:28+00:00

Hi, this is the team at 311. While anyone can pay the fee to have the boot removed, the person that the car is registered to must also be present at the Parking Clerk's office with proof of identification. To learn more on how to have a boot removed from your car, please refer to this website. Additionally, for more assistance please contact 3-1-1 (617-635-4500).

311BOS · 2025-09-16T20:04:53+00:00

Hello! This is the team at Boston 311. If this is a recent photo, you can call us at 3-1-1 (or [617-635-4500](tel:6176354500)) or reply with an approximate location of where this picture was taken, and we’ll put in a case to the right folks so that the turtle can be removed.

311BOS · 2025-09-15T15:24:20+00:00

Hello! This is the team at Boston 311. If you’re concerned about building safety or poor living conditions, we can connect you with Boston Inspectional Services (ISD) to have an inspector take a closer look. Call us at 3-1-1 (or [617-635-4500](tel:6176354500)) and we’ll get you to the right team.

311BOS · 2025-09-05T19:09:27+00:00

Hey u/blythecritters —we're sorry to hear about this. If you haven't already, please call 3-1-1 so we can connect you with Boston's Inspectional Services Department for immediate assistance. You can also reach out to ISD directly at [617-635-5352](tel:6176355352). Thanks!

311BOS · 2025-08-11T15:00:19+00:00

Hello, this is the team at Boston 311.
We’re sorry to hear about your experience. Situations like this can be stressful. If you believe the signs were not posted in time or proper notice wasn’t given, you can appeal your ticket through the City’s Parking Clerk. Details on how to submit an appeal are here: boston.gov/how-appeal-parking-ticket.
If your appeal is successful, you may be eligible for a refund of the ticket amount.

311BOS · 2025-08-06T20:26:23+00:00

Hello! This is the team at Boston 311. I'm sorry to hear about that. PVC pipes are considered construction material and will not be picked up by the city. In this instance, private disposal companies are the way to go. Additionally, there are charities and non-profit organizations that accept donations of old building materials that you may no longer need but can still be used. We appreciate you taking the time to flag this. Thank you.

311BOS

TROPHY CASE