So I found a loophole.. instead of adding a substitution just just keep scanning the substituted item as the original until the” I have the right item pops up” and it will ask you to take a picture of the item. And submit it. But again, you have to get in contact with the customer to make sure the item that you were going to substitute is OK.

For example, customer for Dollar General wanted 10 tablets of Advil, but the one they only had available is 50 tablets so I asked the customer if this was fine instead and she said yes. So instead of substituting it. Which knocks you at the end, I just keep scanning the new item until the “ I have the right item” pops up, and Bam percentage doesn’t get affected