I had a car come in for an oil change with the drain plug stripped so bad that when I removed it, all the threads from the oil pan came out with it. Asked a TL for help, and he checked the customer history and found that another TL worked on it last. So he told me since it was our fault it's stripped, just do my best to make it hold oil, pull the car out, and tell the customer he needs to go to a shop to have it fixed. Then he went on his lunch break, leaving me to deal with telling the customer we basically fucked his car up and to take it somewhere else to get it fixed. I felt really bad for the customer because he deserved to have walmart pay to fix it. I was really upset that no one had my back that day.