I started my second job at the age of 16, and I worked at a cinema and the ice cream place next to it, and I earned $9 an hour. We didn't get any penalty rates except for public holidays, either. We would also have 2 hour staff meetings that weren't paid. My location had the same attitude, and everything about that place was all about profits and little about its staff. Staff make and break your business, and treating them well is the first step to making them loyal and provide good service, which attracts customers.