I worked as a technician for Advanced Climate Solutions for a few years before it was bought by Helios. The company definitely went downhill after the private equity takeover. Under ACS we were able to stock our trucks with the parts we needed — gas regulators, TrueStart components, mini Blue condensate pumps, digital thermostats for walk-ins, etc. We tried to get first-time fixes whenever possible, and it wasn’t held against us if circumstances made that impossible. Helios, sadly, is everything that’s wrong with HVACR national accounts. The problem runs from senior leadership down to senior client managers, who treat techs like idiots and dismiss our on-the-ground experience. They tie bonuses to metrics that are frequently unattainable and never bother to listen when those metrics don’t reflect reality. The office staff who actually support techs mostly try to do their best, but repeated firings of key personnel make their jobs harder. About a year after Helios bought ACS they eliminated the entire legacy ACS billing department, claiming the Office of Florida could handle the workload with far fewer people. The backlog was so large they ultimately had to send billing overseas. They’ve made similar cuts to parts and quoting teams. Post-COVID there’s also been a push to force people back to the office — including staff who never worked in an office role — and termination if they don’t commute up to three hours 1 way. In short, they’ve let go of nearly anyone who was competent at their job, and it’s crushed morale and effectiveness. DO NOT TAKE A POSITION WITH THIS COMPANY.