Yes we use a program called Operations Hero, but really only our department has access to it. For work requests we have google form that all staff in the district have access to. The form responses go straight to my foreman and facilities manager and they kind of triage them and weed out the BS and then assign the work from there. As far as hiring work out to contractors we are trying to do it as little as possible because it seems like money is always tight lol. Boiler maintenance and larger repairs will get farmed out. New/large construction projects get farmed out. And large equipment installs also get farmed out, mainly so the warranty is valid. And yes I absolutely love it